Tonsley, 5042, SA,
Australia
Ennovative
Ennovative, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Ennovative collaboration with software players such as Salesforce empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Ennovative | Salesforce | Salesforce Service Cloud | Customer Support | CRM |
| Ennovative | Salesforce | Salesforce Sales Cloud | Sales Automation,CRM,Sales Engagement | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Government of South Australia Department for Energy and Mining | Government | 300 | $169M | Australia | Salesforce | Salesforce Service Cloud | Customer Support | 2019 |
In 2019 the Government of South Australia Department for Energy and Mining implemented Salesforce Service Cloud as a Customer Support solution to support the Virtual Power Plant South Australia initiative, with Ennovative engaged as the CRM implementation partner. The engagement focused on capturing registrations of interest from the public and recording the installation process lifecycle for home solar and battery participants, aligning departmental customer engagement with project delivery objectives.
The Salesforce Service Cloud deployment was configured as a centralized cloud CRM instance, implementing public-facing intake and registration forms, case management and lifecycle tracking for installation events, and a service console for staff to manage workflows. Configuration work included custom objects and record types to model registration and installation stages, automated routing and process automation to move registrations through assessment and installation touchpoints, and knowledge and activity tracking for customer interactions.
Project delivery included integration touchpoints with project stakeholders, notably coordination with Tesla and Energy Locals, to ensure registration and installation data could be exchanged with partner processes and field delivery partners. Operational coverage centered on the Department for Energy and Mining as the system owner, supporting public-facing capture across South Australia and internal teams responsible for enrollment, assessment, and installation oversight.
Governance and rollout were structured around Ennovative’s implementation and integration services, with the department establishing CRM ownership and workflows to support a customer centric service model for the Virtual Power Plant program. Salesforce Service Cloud was used to unify customer intake, operational tracking, and stakeholder coordination without public claims of specific measurable outcomes.
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Buyer Intent: Companies Evaluating Ennovative Services
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