AI Buyer Insights:

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

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● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

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● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

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● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Etisalat Digital
Location
,
Dubai, ,
United Arab Emirates
Website
https://www.eandenterprise.com/
Phone
971 4 814 1578
Artw Industry
Professional Services
Employee
Revenue

Etisalat Digital

List of Software Implementations where Etisalat Digital is Reseller or System Integrator

Etisalat Digital, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Etisalat Digital collaboration with software players such as Synchronoss empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.

Etisalat Digital is a Reseller or SI for the following software solutions:
Reseller and SI Vendor Application Category Market
Etisalat Digital Synchronoss Synchronoss Engagex Customer Engagement CRM
List of Software Implementations where Etisalat Digital is a Reseller or SI
Logo Customer Industry Empl. Revenue Country Vendor Product Category When Insight
Al Nabooda Automobiles United Arab Emirates Automotive 1100 $200M United Arab Emirates Synchronoss Synchronoss Engagex Customer Engagement 2023
In 2023, Al Nabooda Automobiles United Arab Emirates deployed Synchronoss Engagex to automate and unify its customer service across digital channels, establishing a platform-level Customer Engagement capability delivered by Etisalat Digital. The implementation targeted CRM and customer service workflows to centralize digital enquiries, test-drive bookings and service reservations under Synchronoss Engagex. The configuration used the engageX multi-channel communications CPaaS module within Synchronoss Engagex, enabling unified message orchestration, channel routing and session-based customer interactions consistent with Customer Engagement platforms. Synchronoss Engagex was configured to support inbound digital enquiry capture, outbound confirmation workflows for bookings and orchestrated messaging for service scheduling, preserving channel context across conversations. Integrations included direct linkage into CRM and customer service systems to surface customer records and case state within the engageX conversation flows, and the solution was scoped for UAE operations and front-office customer service teams. Etisalat Digital executed the delivery and integration work, implementing the engageX capabilities as the operational communications fabric for digital customer engagement. Governance and workflow changes focused on centralized communications routing and standardized booking and reservation processes to reduce fragmentation across channels, with new case handling and escalation rules embedded in the Synchronoss Engagex orchestration. As a result of the deployment, Synchronoss Engagex supported improved digital enquiries, test-drive bookings and service reservations for Al Nabooda Automobiles United Arab Emirates, aligned to the Customer Engagement business function.
TruDoc Healthcare United Arab Emirates Healthcare 80 $15M United Arab Emirates Synchronoss Synchronoss Engagex Customer Engagement 2024
In 2024 TruDoc Healthcare United Arab Emirates deployed Synchronoss Engagex as a unified Customer Engagement platform. The Engagex deployment was delivered in partnership with Etisalat Digital and is powered by NICE CXone, consolidating multi-channel patient communications for telehealth across voice, chat, email and video in the UAE and broader MENA region. The implementation configures Synchronoss Engagex to centralize omnichannel routing, session handling and unified interaction histories, and to instrument patient-facing CRM processes used by clinical contact teams. Functional capabilities emphasized in the rollout include voice and video consultation handling, asynchronous chat and email threading, and a unified interaction view to support telehealth engagement and clinician response workflows. Integrations are built around the NICE CXone powered Engagex runtime, enabling contact center orchestration and channel parity across digital and voice media while aligning with TruDoc’s patient communication and CRM process scope. Operational coverage explicitly targets healthcare communications and telehealth patient engagement across TruDoc’s UAE operations with planned reach into the MENA region. Governance and rollout were coordinated with Etisalat Digital and focused on centralizing patient communication workflows and standardizing contact handling procedures across clinical and patient support functions. Public communication cites improved telehealth engagement and responsiveness and a unified CX platform intended to boost operational efficiency and patient satisfaction.
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IT Decision Makers and Key Stakeholders at Etisalat Digital
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Buyer Intent: Companies Evaluating Etisalat Digital Services

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Etisalat Digital software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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Etisalat Digital System Integrator / VAR Profile

Etisalat Digital is a system integrator and technology consulting firm headquartered in Dubai, United Arab Emirates, with approximately 1800 employees and annual revenues of $250M.

Etisalat Digital implements and supports enterprise applications across markets such as CRM.

APPS RUN THE WORLD tracks 2 verified Etisalat Digital software implementations across industries and regions, including: Al Nabooda Automobiles United Arab Emirates where Etisalat Digital implemented Synchronoss Engagex, and TruDoc Healthcare United Arab Emirates where Etisalat Digital implemented Synchronoss Engagex.

Etisalat Digital has a strategic VAR/SI partnership with Synchronoss, backed by verified deployments.

Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Etisalat Digital partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.

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