Brookfield, 53045, WI,
United States
Fiserv
Fiserv, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Fiserv collaboration with software players such as Altigen Communications empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Fiserv | Altigen Communications | Altigen SmartSIP | PBX, VoiP and Phone Systems | Collaboration |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Village Bank | Banking and Financial Services | 142 | $32M | United States | Altigen Communications | Altigen SmartSIP | PBX, VoiP and Phone Systems | 2016 |
In 2016, Village Bank consolidated eight branch phone systems onto AltiGen's MaxCS PBX and implemented Altigen SmartSIP as the SIP trunking solution across its Richmond, VA region. The deployment centralized voice infrastructure for eight branches and converted branch connections to VoIP based SIP trunking to simplify management and improve telecom resilience.
Altigen SmartSIP served as the SIP trunking module alongside the MaxCS PBX, providing SIP trunk session management, trunk failover, and centralized session control capabilities. Configuration work focused on provisioning SIP trunks per branch, SIP session routing on the MaxCS PBX, and redundancy settings to support stated redundancy objectives.
Fiserv acted as the systems integrator and coordinated carrier trunk provisioning and cutover sequencing, linking branch voice endpoints to Altigen SmartSIP SIP trunking interfaces. Operational coverage was limited to branch telephony and telecom management in the Richmond, VA region, consolidating carrier relationships and centralizing PBX administration under the bank's operations function.
Governance was adjusted to align telecom vendor management with centralized branch IT operations, and the rollout proceeded as staged branch conversions to control cutover risk. Village Bank reported cost savings and improved redundancy as primary outcomes of the Altigen SmartSIP SIP trunking consolidation.
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Buyer Intent: Companies Evaluating Fiserv Services
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