Kawasaki, 211-8588,
Japan
Fujitsu
Fujitsu, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Fujitsu collaboration with software players such as Fujitsu, ServiceNow and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Consumer Packaged Goods | 34198 | $10.0B | Japan | Fujitsu | Fujitsu Systemwalker | IT Service Management | 2014 |
In 2014, Ajinomoto Co. implemented FUJITSU Software Systemwalker Operation Manager, deploying Fujitsu Systemwalker as its IT Service Management platform to support regional operations. Fujitsu acted as the implementation partner to migrate SAP-based core systems for four ASEAN countries and to provision the Systemwalker environment in Fujitsu's Singapore cloud.
The deployment centralized operations management functions through Fujitsu Systemwalker, enabling localized operation and orchestration across the ASEAN footprint. Configuration emphasized regional runbook execution, monitoring and automated operational workflows consistent with IT Service Management best practices, allowing local operators to perform primary operational tasks within the region.
Integrations included direct operational coupling with Ajinomoto's SAP-based core systems migrated to the Singapore cloud, with Systemwalker providing the operational control layer. The operational scope covered four ASEAN countries, shifting execution and incident handling into the ASEAN region and reducing cross-border operational dependency.
Governance and rollout focused on regionalizing operational responsibility, enabling local IT operations teams in ASEAN to manage day to day service operations under Fujitsu's Systemwalker framework. The move strengthened business continuity by removing Japan only data center risk and allowed primary operations to be completed within ASEAN, reducing dependency on Japan based operations.
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Government | 24676 | $7.7B | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2022 |
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Government | 24676 | $7.7B | Belgium | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2022 |
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Government | 24676 | $7.7B | Belgium | ServiceNow | ServiceNow Customer Service Management | Customer Support | 2022 |
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Government | 1114 | $189M | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2023 |
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Communications | 72 | $18M | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2019 |
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Communications | 72 | $18M | Belgium | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2019 |
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Communications | 72 | $18M | Belgium | ServiceNow | ServiceNow Customer Service Management | Customer Support | 2019 |
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Banking and Financial Services | 18000 | $3.5B | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2021 |
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Utilities | 22147 | $26.8B | United Kingdom | Fujitsu | Fujitsu Buddy Virtual Assistant | Chatbots and Conversational AI | 2021 |
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Buyer Intent: Companies Evaluating Fujitsu Services
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