GCC Cyprus
15 Timis Street, Latsia,
Nicosia, 2220,
Cyprus
Nicosia, 2220,
Cyprus
357 22-206-222
Professional Services
GCC Cyprus
List of Software Implementations where GCC Cyprus is Reseller or System Integrator
GCC Cyprus, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. GCC Cyprus collaboration with software players such as Enghouse Interactive, NAKIVO and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
GCC Cyprus is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| GCC Cyprus | Enghouse Interactive | Enghouse Interactive AI Insights | Artificial Intelligence Marketing | AI-Powered Application |
| GCC Cyprus | Enghouse Interactive | Enghouse Interactive Unified Communications | Collaboration | Collaboration |
| GCC Cyprus | NAKIVO | NAKIVO Backup | Backup as a Service (BaaS) | IaaS |
| GCC Cyprus | Enghouse Interactive | Enghouse CCaaS | Call Center | CRM |
List of Software Implementations where GCC Cyprus is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Cyprus Airways | Transportation | 100 | $10M | United Arab Emirates | Enghouse Interactive | Enghouse Interactive AI Insights | Artificial Intelligence Marketing | 2023 |
In 2023, Cyprus Airways deployed Enghouse Interactive AI Insights as part of an Enghouse CCaaS omnichannel cloud contact centre implementation. The rollout moved the carrier from a voice only setup to an omnichannel environment, adding web chat, intelligent ACD routing and call recording to support travel and customer service operations in Cyprus. The implementation targeted the airline's contact centre operations and agent desktops, consolidating voice and digital channels into a single cloud contact centre architecture.
Enghouse Interactive AI Insights was configured to provide voice of the customer analysis and AI enabled quality and automated evaluation across recorded calls and chat transcripts, aligning with the Artificial Intelligence Marketing category. Functional modules implemented include intelligent automatic call distribution, web chat handling, interaction recording, and AI powered quality management, with analytics and evaluation workflows instrumented to surface agent coaching signals and service quality trends. The deployment used Enghouse CCaaS as the contact centre platform and routed interaction telemetry and recordings into the AI Insights capability for evaluation.
Deployment was recommended and supported by local Enghouse partner GCC Cyprus, who advised on omnichannel routing and ACD configuration and assisted with agent workflow changes. Operational scope covered customer service teams handling travel bookings and support, with governance centered on quality management workflows and automated evaluation to standardize scoring and coaching. Cyprus Airways reported improvements in customer satisfaction and agent experience following the rollout.
|
|
|
Cyprus Airways | Transportation | 100 | $10M | United Arab Emirates | Enghouse Interactive | Enghouse Interactive Unified Communications | Collaboration | 2022 |
In 2022, Cyprus Airways implemented Enghouse Interactive Unified Communications under the Collaboration category to provision a cloud-based omnichannel contact centre. The deployment targeted the airline's bilingual customer service team in Cyprus to centralize handling of bookings, rebookings and disruption-related enquiries.
The implementation leveraged Enghouse CCaaS capabilities within Enghouse Interactive Unified Communications, initially activating voice channels and later adding web chat to create a true omnichannel contact flow. Functional modules implemented included intelligent ACD routing and callback management, with contact recording and standard contact centre orchestration described in the case study.
GCC Cyprus is named as the recommending systems integrator for the engagement, and the rollout was completed in under a month with go-live occurring the same year. Operational governance focused on reconfiguring agent workflows for bilingual service and disruption handling, and the case study reports improving customer satisfaction and agent experience following the deployment.
|
|
|
Cyprus Airways | Transportation | 100 | $10M | United Arab Emirates | Enghouse Interactive | Enghouse CCaaS | Call Center | 2023 |
In 2023, Cyprus Airways implemented Enghouse CCaaS in the Call Center category to provision a cloud omnichannel contact capability aimed at supporting rapid growth in bookings and reducing caller wait times. The deployment used Enghouse CCaaS from Enghouse Interactive and was guided locally by the implementation partner GCC Cyprus, aligning vendor and partner responsibilities for a fast rollout.
The initial rollout delivered voice capabilities first, with web chat added subsequently, configuring omnichannel routing and callback handling as core operational features. Configuration emphasized agent-facing interface improvements and queue management to support contact center workflows, consistent with a SaaS cloud delivery model.
Operational coverage targeted customer service and booking operations, with agents and contact centre supervisors adopting the new Enghouse CCaaS platform. The short voice deployment was completed in under one month, followed by phased activation of chat channels to broaden self-service and assisted-service touchpoints.
Governance focused on rapid adoption and workflow changes for callback handling and agent routing, supported by the local partner recommendation and implementation. According to the supplier case study, the sub-month voice deployment delivered improved CSAT, better callback handling and greater agent satisfaction.
|
|
|
|
Leisure and Hospitality | 600 | $75M | Cyprus | NAKIVO | NAKIVO Backup | Backup as a Service (BaaS) | 2025 |
|
Showing 1 to 4 of 4 entries
IT Decision Makers and Key Stakeholders at GCC Cyprus
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating GCC Cyprus Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating GCC Cyprus software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
GCC Cyprus System Integrator / VAR Profile
GCC Cyprus is a system integrator and technology consulting firm headquartered in Nicosia, Cyprus, with approximately 70 employees and annual revenues of $12M.
GCC Cyprus implements and supports enterprise applications across markets such as AI-Powered Application, Collaboration, CRM and IaaS.
APPS RUN THE WORLD tracks 4 verified GCC Cyprus software implementations across industries and regions, including: Cyprus Airways where GCC Cyprus implemented Enghouse Interactive AI Insights, Cyprus Airways where GCC Cyprus implemented Enghouse Interactive Unified Communications, and Cyprus Airways where GCC Cyprus implemented Enghouse CCaaS.
GCC Cyprus has a strategic VAR/SI partnership with Enghouse Interactive and NAKIVO, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing GCC Cyprus partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete GCC Cyprus dataset, verified system implementations, and related deployment insights.