HCTec
5106 Maryland Way,
Brentwood, 37027, TN,
United States
Brentwood, 37027, TN,
United States
1 615-577-4030
Professional Services
HCTec
List of Software Implementations where HCTec is Reseller or System Integrator
HCTec, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. HCTec collaboration with software players such as Epic Systems, ServiceNow and Microsoft empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
HCTec is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| HCTec | Infor | Infor Lawson | ERP Financial | ERP Financial Management |
| HCTec | Epic Systems | EPIC EHR | Electronic Health Record | ERP Services and Operations |
| HCTec | Epic Systems | Epic Hyperdrive | API Management | PaaS |
| HCTec | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
| HCTec | Microsoft | Microsoft Teams Phones | PBX, VoiP and Phone Systems | Collaboration |
| HCTec | Microsoft | Microsoft Teams | Audio Video and Web Conferencing | Collaboration |
| HCTec | Rubrik | Rubrik Security Cloud | Endpoint Detection and Response (EDR),Cloud Access Security Brokers (CASB) | CyberSecurity |
List of Software Implementations where HCTec is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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AltaMed Health Services | Healthcare | 5700 | $1.5B | United States | Epic Systems | EPIC EHR | Electronic Health Record | 2019 |
In 2019, AltaMed Health Services implemented EPIC EHR as its Electronic Health Record to consolidate clinical workflows across its Southern California community health system. The deployment targeted AltaMed's network of over 400 providers serving more than 500,000 patients with a strategic emphasis on Medicaid populations, and it prioritized measured feature enablement to ensure clinical value.
HCTec served as the implementation partner, embedding Epic analysts alongside AltaMed’s in-house analysts and clinical informatics team to uncover underused Epic Systems capabilities and configure modules for provider and patient workflows. Workstreams focused on identifying additional Epic tools, modifying configuration and clinical content where needed, and aligning module behavior to the needs of a complex patient population.
Operational coverage emphasized ambulatory and clinic providers and patient-facing usage, with staged configuration, clinician validation, and iterative rollout of capabilities to increase adoption. The program progressed into a broader platform modernization sequence and culminated in a go live with Epic Hyperdrive in October 2023.
Governance shifted to require clinical value validation before enabling new features, maintaining joint HCTec and AltaMed analyst ownership for ongoing optimization, and strengthening clinical informatics-led change control and training. As an explicit outcome of the EPIC EHR optimization program, AltaMed earned Epic Gold Stars Level 9 designation, reflecting advanced use of the Epic Systems application.
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AltaMed Health Services | Healthcare | 5700 | $1.5B | United States | Epic Systems | Epic Hyperdrive | API Management | 2019 |
In 2019, AltaMed Health Services migrated to Epic Systems as its electronic health record, initiating a multi-year program to improve clinical feature utilization and quality of care. That program was led by CIO Ray Lowe and partnered with HCTec, and it later expanded to include deployment of Epic Hyperdrive as a centralized API Management capability to support interoperability and application integration.
Epic Hyperdrive was configured as an API Management layer to surface standardized clinical interfaces, enable secure token based access, and provide centralized governance for API endpoints used by internal applications. Configuration work focused on exposing Epic Hyperdrive APIs for patient access workflows and clinical decision support, applying role based access control, and instrumenting monitoring and logging for API usage and stability.
HCTec supplied Epic analysts who embedded with AltaMed’s in house analysts and clinical informatics team to identify underused Epic features, adapt workflows, and onboard APIs into clinical practice. Operational coverage targeted provider facing workflows across ambulatory and population health teams serving AltaMed’s Medicaid and community patient population, aligning API consumption with clinician workflows rather than standalone capability switching.
Governance was formalized through a joint AltaMed and HCTec operational model driven by clinical informatics, with phased rollouts and iterative configuration cycles. AltaMed achieved Epic Gold Stars Level 8 and subsequently earned Level 9 designation, and the Epic Hyperdrive implementation went live in October 2023, reinforcing the organization’s API Management posture for clinical integration.
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Rothschild & Co | Banking and Financial Services | 4600 | $3.1B | France | ServiceNow | ServiceNow ITSM | IT Service Management | 2021 |
In 2021 Rothschild & Co deployed ServiceNow ITSM to standardize IT Service Management for its Investment Bank operations. HCTec served as the implementation partner for a centralized ITSM instance covering roughly 3,000 end users across Paris, Brussels, Marseille, Monaco, and Lyon, aligning incident handling and service request workflows with regional support teams.
The ServiceNow ITSM configuration focused on incident management and critical incident response, SLA monitoring and ticketing workflows, and inventory-aware service request handling to support supplier hardware inventory and endpoint lifecycle tasks. The deployment incorporated workflow automation for remote and on-site support, role-based access controls for IT support specialists, and dashboarding to define and monitor performance indicators and service level adherence.
ServiceNow ITSM was deployed within a technical environment that included Azure AD, Active Directory DS, Microsoft InTune, SCCM, Office 365, Citrix Workspace, and Windows Server platforms, and it operated alongside existing remote access and endpoint management tooling. User profile provisioning and credential management processes were aligned with DRA and Active Directory practices, while application deployment and device enrollment workflows remained coordinated with SCCM and InTune driven processes. Support scope extended to desktop, mobile, and enterprise finance applications such as Factset, Bloomberg, Power BI, Teams, and SAP.
Governance emphasized centralized incident lifecycle governance and SLA-driven resolution processes, with training and operational handover to in-region IT support teams to ensure consistent ticket triage and escalation. ServiceNow ITSM served as the operational hub for ticketing, SLA monitoring, asset-aware support, and performance reporting within Rothschild & Co Investment Bank’s IT Service Management function.
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Banking and Financial Services | 4600 | $3.1B | France | Microsoft | Microsoft Teams | Audio Video and Web Conferencing | 2021 |
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Banking and Financial Services | 4600 | $3.1B | France | Microsoft | Microsoft Teams Phones | PBX, VoiP and Phone Systems | 2021 |
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Banking and Financial Services | 4600 | $3.1B | France | Rubrik | Rubrik Security Cloud | Endpoint Detection and Response (EDR),Cloud Access Security Brokers (CASB) | 2020 |
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IT Decision Makers and Key Stakeholders at HCTec
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating HCTec Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating HCTec software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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HCTec System Integrator / VAR Profile
HCTec is a system integrator and technology consulting firm headquartered in Brentwood, United States, with approximately 692 employees and annual revenues of $120M.
HCTec implements and supports enterprise applications across markets such as ERP Services and Operations, PaaS, ITSM, Collaboration and CyberSecurity.
APPS RUN THE WORLD tracks 6 verified HCTec software implementations across industries and regions, including: AltaMed Health Services where HCTec implemented EPIC EHR, AltaMed Health Services where HCTec implemented Epic Hyperdrive, and Rothschild & Co where HCTec implemented ServiceNow ITSM.
HCTec has a strategic VAR/SI partnership with Epic Systems, ServiceNow, Microsoft and Rubrik, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing HCTec partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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