Brighton, BN2 1JB,
United Kingdom
Hilltops IT
Hilltops IT, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Hilltops IT collaboration with software players such as QuoteWerks empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Hilltops IT | QuoteWerks | QuoteWerks CPQ | Configure Price Quote (CPQ) | SPM |
| Hilltops IT | QuoteWerks | QuoteWerks | Configure Price Quote (CPQ) | SPM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Craigdon Business Gifts United Kingdom | Distribution | 30 | $4M | United Kingdom | QuoteWerks | QuoteWerks | Configure Price Quote (CPQ) | 2008 |
In 2008, Craigdon Business Gifts United Kingdom deployed QuoteWerks Corporate Edition to automate and scale their sales quoting process. The QuoteWerks Corporate Edition implementation served as a Configure Price Quote (CPQ) solution for promotional product orders, with explicit goals to improve quote accuracy and reduce response times.
The deployment configured central quote templates, pricing rules, and automated document generation to standardize presentation and drive faster proposal turnaround. Functional capabilities implemented included quote creation and formatting, configurable pricing logic for promotional products, and workflow controls to support consistent sales outputs, reflecting common Configure Price Quote (CPQ) operational patterns.
Hilltops IT acted as the QuoteWerks partner for delivery and rollout, working with Craigdon’s sales team in the United Kingdom to operationalize templates and pricing governance. The implementation impacted sales quoting, order capture for promotional items, and new seller onboarding, and it delivered outcomes that included increased sales productivity, faster onboarding, and more professional quote layouts as reported by the customer.
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Tescan | Manufacturing | 90 | $10M | Czech Republic | QuoteWerks | QuoteWerks CPQ | Configure Price Quote (CPQ) | 2024 |
In 2024, Tescan implemented QuoteWerks CPQ in a Configure Price Quote (CPQ) deployment to automate complex service contract pricing and accelerate service sales quoting. The implementation targeted service sales and CRM workflows for Tescan's US subsidiary as the initial operational scope.
Configuration centered on pricing automation and contract quotation modules within QuoteWerks CPQ, including automated pricing rules, standardized quote templates, and orchestrated quote generation to reduce manual configuration. A bespoke Contract Calculator was integrated to handle multi-variable service contracts and to feed calculated prices directly into QuoteWerks CPQ quotes.
The project included integration with SugarCRM to synchronize account, opportunity, and quote records, and Hilltops IT developed and delivered the Contract Calculator and system integration work. Deployment was led by Hilltops IT and started in the United States before being rolled out to additional country subsidiaries to extend the same service quoting workflows.
Governance and process changes focused on formalizing quote generation and CRM handoffs, updating approval workflow rules in QuoteWerks CPQ, and operationalizing the Contract Calculator within sales and service teams. The combined QuoteWerks CPQ, SugarCRM, and Contract Calculator solution reduced quote generation time by about 50 percent and improved quotation accuracy and sales productivity for service contract sales.
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Tescan US | Manufacturing | 35 | $10M | United States | QuoteWerks | QuoteWerks | Configure Price Quote (CPQ) | 2024 |
In 2024, Tescan US implemented QuoteWerks in the Configure Price Quote (CPQ) category to standardize and automate service contract quotation workflows for its U.S. manufacturing subsidiary. The initial deployment established QuoteWerks as the primary CPQ engine for service quoting and pricing, and the implementation scope focused on sales and service contract generation for the U.S. business unit.
QuoteWerks was configured to manage quote generation, template-driven pricing, and automated calculation workflows consistent with Configure Price Quote (CPQ) capabilities. A custom Contract Calculator developed by Hilltops IT was embedded into QuoteWerks to automate contract-level pricing calculations and to enforce service term and pricing rules during quote creation, reducing manual price adjustments.
The implementation integrated QuoteWerks with SugarCRM to align customer and opportunity context with CPQ workflows, and the Hilltops IT Contract Calculator exchanged pricing outputs with QuoteWerks to produce finalized proposals. The deployment architecture centralized CPQ configuration while exposing quote documents and status back to the CRM record to preserve sales and service continuity across systems.
Rollout governance was led by Tescan US with system development and integration delivered by Hilltops IT, using a phased expansion approach that began with the U.S. subsidiary. Configuration governance included standardized quote templates, consistent pricing rules, and a single Contract Calculator implementation to preserve quote fidelity as the solution was extended.
After the U.S. rollout QuoteWerks was expanded to six other subsidiaries, and the customer reported improving accuracy and speed of quote generation using QuoteWerks, with roughly a 50% increase in service sales when generating quotes after deployment.
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