Mexico City, x,
Mexico
Intelligent Chatbots
Intelligent Chatbots, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Intelligent Chatbots collaboration with software players such as Microsoft empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Intelligent Chatbots | Microsoft | Microsoft Azure Bot Service (AI) | Chatbots and Conversational AI | AI-Powered Application |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Universidad de Los Andes | Education | 2400 | $200M | Colombia | Microsoft | Microsoft Azure Bot Service (AI) | Chatbots and Conversational AI | 2018 |
In 2018 Universidad de Los Andes implemented Microsoft Azure Bot Service (AI) to digitize the student experience and centralize on-demand access to institutional services using Chatbots and Conversational AI. The deployment was driven by a requirement to facilitate quick, efficient access to services for students and to reduce manual paperwork and queue times across campus service points.
The implementation combined Microsoft Azure Bot Service and Microsoft Cognitive Services to deliver conversational workflows that handle routine student inquiries and task automation. Functional capabilities implemented include natural language understanding for intent recognition, dialog management for multi-turn conversations, QnA style knowledge retrieval for frequently asked questions, and automated service orchestration to surface library procedures and registration dates.
Operational coverage targeted student-facing functions, specifically library administrative tasks and registration information, enabling students to request paperwork support and query important academic dates from any location and at any time. The SI Intelligent Chatbots participated in the project, supporting configuration, training of conversational models, and deployment practices aligned with institutional service endpoints and user access patterns.
Governance focused on aligning conversational content with library and registrar stakeholders, establishing question and answer curation and iterative model training workflows to maintain accuracy. Outcomes stated by the university include reduced attention times and improved accessibility of services for students through the Microsoft Azure Bot Service (AI) implementation in the Chatbots and Conversational AI category.
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Universidad La Salle Pachuca | Education | 200 | $20M | Mexico | Microsoft | Microsoft Azure Bot Service (AI) | Chatbots and Conversational AI | 2018 |
In 2018, Universidad La Salle Pachuca deployed Microsoft Azure Bot Service (AI) to reduce dependency on three officials who were answering inquiries exclusively through the institution's social network and to capture messages from prospective students that were previously lost. The implementation targeted frontline student recruitment and admissions touchpoints, with the Microsoft Azure Bot Service (AI) serving as the primary conversational interface within the university's Chatbots and Conversational AI strategy.
The solution was developed in collaboration with Microsoft and partner Intelligent Chatbots, built on Azure using the Bot Framework and LUIS technology for language understanding. Functional capabilities implemented included intent classification and natural language understanding through LUIS, dialog orchestration and conversational flows with the Bot Framework, and a hosted Azure service layer to run the intelligent assistant as a persistent campus-facing bot.
Operationally the assistant was integrated into the institution's social network messaging flows and configured to escalate or route complex queries to partners from other internal areas on request, enabling cross‑departmental support for prospects and enrolled students. Governance focused on centralizing initial inquiry handling through the bot, configuring escalation workflows to human staff, and embedding the Microsoft Azure Bot Service (AI) into admissions and student services processes, producing greater agility in response handling and making student support teams more effective.
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Buyer Intent: Companies Evaluating Intelligent Chatbots Services
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