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IBM
List of Software Implementations where IBM is Reseller or System Integrator
IBM, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. IBM collaboration with software players such as SBS (ex-Sopra Banking Software), IBM and SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
IBM is a Reseller or SI for the following software solutions:
List of Software Implementations where IBM is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Government | 400 | $60M | United Kingdom | SBS (ex-Sopra Banking Software) | Sopra Thaler CBS | Core Banking | 2000 |
In 2000, National Savings and Investments implemented Sopra Thaler CBS as its Core Banking platform to support retail banking and payments across the United Kingdom. The deployment used SBS ex-Sopra Banking Software as the vendor and established the system as the institutional ledger and transaction engine for NS&I retail products.
Implementation centered on core retail banking and payments functionality, including deposit account management, payments processing, customer account lifecycle operations, and product configuration capabilities consistent with Core Banking platforms. Sopra Thaler CBS was configured to manage retail savings products, interest processing and mass transactional flows, aligning banking product setup with operational workflows.
The programme engaged IBM as the system integrator for implementation and ongoing technical work, and integrated the core platform into NS&I operational channels and payments processing flows. Operational coverage focused on UK retail operations, finance and payments teams, with the platform serving as the central transaction repository for customer balances and payment settlement orchestration.
NS&I is now undertaking a cloud SBP Digital Core modernisation that replatforms Sopra Thaler CBS into Sopra Banking Platform Digital Core services, migrating core processing toward cloud hosted components and modern deployment patterns. Governance for the modernisation established cross functional ownership between IT and business operations, phased rollout sequencing and partner led technical migration under IBM leadership, while preserving the core retail banking and payments domain responsibilities.
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Insurance | 59400 | $20.0B | United Kingdom | IBM | IBM Watsonx | Generative AI Platforms | 2021 |
In 2021, NatWest Group implemented IBM watsonx within the Generative AI Platforms category to create Marge, an AI-powered digital mortgage support tool. The implementation positioned IBM watsonx as the core generative AI platform to support mortgage call-centre agent assistance in customer service.
Functionally the deployment used IBM watsonx Assistant to provide real-time guidance to mortgage call-centre employees, surfacing scripted guidance and contextual prompts during live calls. Configuration emphasized conversational dialog orchestration and workflow prompts to support agent decision making, leveraging the assistant capability of the Generative AI Platforms category.
NatWest Group built Marge with IBM Consulting, embedding the solution into mortgage call-centre workflows in the United Kingdom. Operational scope was the customer service mortgage line, where the assistant was used by advisors during inbound call handling. The source does not specify additional system integrations beyond the watsonx Assistant module.
Governance and rollout were executed in partnership with IBM Consulting and focused on agent adoption and module usage monitoring of watsonx Assistant. According to the IBM case study the deployment reduced call duration by about 10 percent and improved customer loyalty as measured by NPS by about 20 percent. The deployment demonstrates IBM watsonx applied within Generative AI Platforms to augment frontline customer service functions.
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Distribution | 500 | $65M | India | SAP | SAP ERP ECC 6.0 | ERP Financial | 2008 |
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Distribution | 500 | $65M | India | IBM | IBM Db2 | Database Management | 2008 |
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Distribution | 500 | $65M | India | IBM | IBM AIX | Operating System (OS) | 2012 |
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Distribution | 500 | $65M | India | IBM | IBM Power Systems | Application Hosting and Computing Services | 2012 |
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Distribution | 500 | $65M | India | SAP | SAP MaxDB | Database Management | 2008 |
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Oil, Gas and Chemicals | 4872 | $16.1B | Finland | SAP | SAP S/4 HANA | ERP Financial | 2020 |
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Oil, Gas and Chemicals | 4872 | $16.1B | Finland | SAP | SAP S/4HANA Cloud | ERP Financial | 2020 |
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Government | 5000 | $500M | United States | Oracle | Oracle Siebel Case Management | Citizen Engagement | 2017 |
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IT Decision Makers and Key Stakeholders at IBM
| First Name | Last Name | Title | Function | Department | Phone | |
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Analyst Relations, Cognitive Systems | Manager | IT | |
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Program Manager, Analyst Relations | Manager | Finance | |
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CFO, IBM Enterprise Content Management | CXO | Finance | |
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Global Business Services North America COO / VP of Operations | VP | Finance | |
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Director Strategy & Portfolio Marketing - IBM Security Services | Director | Marketing | |
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CFO, IBM Central and Eastern Europe | CXO | Finance | |
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Head of Procurement, IBM United Kingdom & Ireland | Director | Procurement | |
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Global Travel Procurement Manager | Manager | Procurement | |
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HR Transition Manager | Manager | HR | |
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Vice President, Financial Services Enterprise UK at IBM | VP | Finance | |
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Vice President, Financial Services | VP | Finance | |
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Vice President Human Resources, Global Technology Services, IBM Europe | VP | HR | |
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Finance Manager | Manager | Finance | |
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HR Recruitment Partner | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Account Manager | Manager | Sales | |
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Accounts Receivable | AR Manager | Manager | Finance | |
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Vice President, Global Accounts Receivable Cash Management | VP | Finance | |
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Accounts Receivable Team Leader for US Federal Government | Manager | Finance | |
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VP Finance and CFO IBM Security | VP | Finance | |
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Senior Vice President of IBM Cloud and Data Platform | VP | IT | |
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Cloud & Applications Transformation Manager | Manager | IT | |
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Chief Information Officer | Driving Digital Transformation at IBM | Focus on Technical Innovation | CXO | IT | |
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Senior Vice President, Global Markets | VP | Operations | |
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Global Chief Technology Officer | CXO | IT | |
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Partner - Enterprise Applications | Industrial Market | IBM Consulting | Director | IT | |
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Partner & Oracle HCM Cloud Leader | Director | IT | |
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Senior Partner | Director | IT | |
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Salesforce Business Architect, Test Specialist: Custom Applications, IBM IT Systems Specialist | Manager | IT | |
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Salesforce Administrator/Jr. Business Analyst | Manager | Marketing | |
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Salesforce Administrator/DevOps Engineer | Manager | Marketing | |
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Salesforce Support Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce consultant / Veeva Vault administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Lightning Developer & Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Tier 3 Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Sr Salesforce Developer / Administrator | Manager | Marketing | |
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SVP & Head of IBM Consulting | VP | Operations | |
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SVP IBM Consulting, Americas | VP | Operations | |
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Chairman, IBM Consulting | CXO | Operations | |
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Buyer Intent: Companies Evaluating IBM Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating IBM software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating IBM professional services include:
- Hitachi Vantara, a United States based Professional Services organization with 6300 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Hitachi Vantara | Professional Services | 6300 | $2.4B | United States | 2024-09-16 |
IBM System Integrator / VAR Profile
IBM is a system integrator and technology consulting firm headquartered in Armonk, United States, with approximately 293000 employees and annual revenues of $67.5B.
IBM implements and supports enterprise applications across markets such as ERP Services and Operations, AI Development, ERP, IaaS and PaaS.
APPS RUN THE WORLD tracks 649 verified IBM software implementations across industries and regions, including: National Savings and Investments where IBM implemented Sopra Thaler CBS, NatWest Group where IBM implemented IBM Watsonx, and Neovia Logistics India where IBM implemented SAP ERP ECC 6.0.
IBM has a strategic VAR/SI partnership with SBS (ex-Sopra Banking Software), IBM, SAP and Oracle, backed by verified deployments.
Over the last few months, we recorded 1 evaluations related to IBM's services, including Hitachi Vantara.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing IBM partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete IBM dataset, verified system implementations, and related deployment insights.