InterVision Systems
16401 Swingley Ridge Road Suite 500,
Chesterfield, 63017, MO,
United States
Chesterfield, 63017, MO,
United States
1 844-622-5710
Professional Services
InterVision Systems
List of Software Implementations where InterVision Systems is Reseller or System Integrator
InterVision Systems, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. InterVision Systems collaboration with software players such as InterVision empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
InterVision Systems is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| InterVision Systems | InterVision | InterVision ConnectIV CX | Call Center | CRM |
List of Software Implementations where InterVision Systems is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
California Employment Development Department | Government | 1500 | $200M | United States | InterVision | InterVision ConnectIV CX | Call Center | 2023 |
In 2023, California Employment Development Department implemented InterVision ConnectIV CX as part of the EDDNext modernization to modernize citizen-facing contact centers, deploying the solution for its Call Center operations in partnership with InterVision Systems and AWS. InterVision ConnectIV CX was configured to bring Amazon Connect capabilities into production for EDD, aligning cloud contact center infrastructure with public facing service objectives.
The implementation centered on multilingual self-service, scheduled callbacks, and integrated agent workflows, with configuration work focusing on interactive voice response, contact routing, and agent desktop orchestration consistent with Call Center functional patterns. InterVision ConnectIV CX supports queue management and workflow automation to present immediate caller context to agents, and the deployment included scripting and IVR content to support multilingual interactions.
Integrations were explicit and operational, InterVision integrated the contact center with Salesforce and EDD backend claim systems to surface caller and claim context within agent interactions. The integrated agent workflows and the scheduled callback capability were designed to reduce live answer demand while enabling claims processing and customer service teams to resolve issues with immediate contextual data.
InterVision Systems acted as the systems integrator and worked with AWS on deployment, governance, and phased rollout under the EDDNext program, updating agent workflows and contact center operational procedures to support the new cloud platform. The program realized the stated objective to deflect thousands of calls daily and to realize substantial cost savings, while centralizing citizen-facing contact handling on InterVision ConnectIV CX.
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Golden Gate Bridge | Transportation | 800 | $120M | United States | InterVision | InterVision ConnectIV CX | Call Center | 2022 |
In 2022, Golden Gate Bridge Highway and Transportation District implemented InterVision ConnectIV CX in a Call Center engagement delivered by InterVision Systems. The initiative targeted the district's communications operations serving the San Francisco Bay Area and positioned InterVision ConnectIV CX as the primary contact center application for agent connectivity and telephony management.
InterVision ConnectIV CX was configured to provide telephony and remote agent enablement, with explicit integrations into Amazon Connect to establish cloud telephony and contact routing. Functional modules implemented included telephony, remote agent connectivity, contact routing and orchestration consistent with Call Center platform capabilities, enabling agent sessions outside of fixed physical sites.
InterVision Systems executed the rollout across the district's communications operations, embedding Amazon Connect integrations to create a cloud-based contact center architecture. The implementation enabled remote agent capability and improved scalability and business continuity for the Golden Gate Bridge Highway and Transportation District's communication operations in the San Francisco Bay Area.
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IT Decision Makers and Key Stakeholders at InterVision Systems
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Buyer Intent: Companies Evaluating InterVision Systems Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating InterVision Systems software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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InterVision Systems System Integrator / VAR Profile
InterVision Systems is a system integrator and technology consulting firm headquartered in Chesterfield, United States, with approximately 400 employees and annual revenues of $300M.
InterVision Systems implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 2 verified InterVision Systems software implementations across industries and regions, including: California Employment Development Department where InterVision Systems implemented InterVision ConnectIV CX, and Golden Gate Bridge where InterVision Systems implemented InterVision ConnectIV CX.
InterVision Systems has a strategic VAR/SI partnership with InterVision, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing InterVision Systems partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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