LinkThat
Schmalzhofgasse 26, 1.OG,
Vienna, 1060,
Austria
Vienna, 1060,
Austria
43 1 33-44-044
Communications
LinkThat
List of Software Implementations where LinkThat is Reseller or System Integrator
LinkThat, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. LinkThat collaboration with software players such as SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
LinkThat is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| LinkThat | SAP | SAP Business Communications Management | Collaboration | Collaboration |
List of Software Implementations where LinkThat is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Europapier Impap | Distribution | 130 | $13M | Poland | SAP | SAP Business Communications Management | Collaboration | 2011 |
In 2011, Europapier Impap deployed SAP Business Communications Management as its Collaboration platform to centralize VoIP telephony across multiple Polish sites, including Blonie and Krakow. The deployment covered roughly 300 users across more than ten locations in Central and Eastern Europe, establishing an enterprise-wide telephony footprint under SAP Business Communications Management.
The implementation established a centralized telephony architecture and management plane, consolidating call control, endpoint provisioning, and dial-plan administration. Standard Collaboration capabilities such as centralized management, call routing and user provisioning were configured to support distributed sites while enabling near-zero downtime during site cutovers.
SAP Business Communications Management was described as integrated into Europapier Impap's enterprise systems, supporting call-context exchange and user synchronization with core business systems, with CRM and ERP integration inferred from the integration note. These integration patterns align with Collaboration workflows for contact-context enrichment and unified user provisioning across business applications.
Implementation partner LinkThat is recorded in project data, and YouCon executed the rollout beginning in January 2011, performing regional site cutovers and deployment activities. Governance centralized telephony operations and operational management, bringing telephony configuration and provisioning under a single administrative model for distribution operations across the covered Polish and Central/Eastern Europe sites.
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Gewofag | Construction and Real Estate | 900 | $600M | Germany | SAP | SAP Business Communications Management | Collaboration | 2012 |
In 2012, Gewofag implemented SAP Business Communications Management to modernize its VoIP-based customer service and contact-center for its Munich housing operations. The deployment positioned SAP Business Communications Management as the central Collaboration platform for tenant facing voice channels and structured contact handling within Gewofag's operational footprint in Munich.
Functional configuration centered on VoIP call routing, automatic call distribution, computer telephony integration for agent desktops, interactive voice response to triage inbound requests, and reporting and monitoring to support queue management and agent performance. These Collaboration category capabilities were configured to enable CRM style contact handling and to streamline ticketing and follow up processes for tenant inquiries.
The rollout was delivered by YouCon in early 2012 and integrated into Gewofag's SAP landscape to tie telephony events to tenant records and SAP based interaction logs. Integration work connected call events and agent actions to SAP contact records, enabling agents to retrieve tenant information during calls and to create SAP based cases from within the contact handling workflow.
Governance and process changes centralized telephony administration in IT and restructured contact center workflows to route tenant requests into SAP based follow up processes and case handling. The implementation improved call handling and first contact resolution for tenants as an explicit outcome described in project communications.
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IT Decision Makers and Key Stakeholders at LinkThat
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Buyer Intent: Companies Evaluating LinkThat Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating LinkThat software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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LinkThat System Integrator / VAR Profile
LinkThat is a system integrator and technology consulting firm headquartered in Vienna, Austria, with approximately 60 employees and annual revenues of $8M.
LinkThat implements and supports enterprise applications across markets such as Collaboration.
APPS RUN THE WORLD tracks 2 verified LinkThat software implementations across industries and regions, including: Europapier Impap where LinkThat implemented SAP Business Communications Management, and Gewofag where LinkThat implemented SAP Business Communications Management.
LinkThat has a strategic VAR/SI partnership with SAP, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing LinkThat partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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