Nagarro
Baierbrunner Str. 15,
Munich, 81379,
Germany
Munich, 81379,
Germany
49 89 785-0000
Professional Services
Nagarro
List of Software Implementations where Nagarro is Reseller or System Integrator
Nagarro, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Nagarro collaboration with software players such as In-House Applications, SAP and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Nagarro is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Nagarro | In-House Applications | In-House Arriva Customer Engine | Customer Experience | CRM |
| Nagarro | SAP | SAP S/4 HANA | ERP Financial | ERP |
| Nagarro | SAP | SAP Analytics Cloud | Analytics and BI | Analytics and BI |
| Nagarro | SAP | SAP EnableNow | Digital Adoption | HCM |
| Nagarro | SAP | SAP IBP | Advanced Planning and Scheduling | SCM |
| Nagarro | SAP | SAP S/4HANA Cloud | ERP Financial | ERP |
List of Software Implementations where Nagarro is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Arriva Group | Transportation | 61845 | $6.2B | United Kingdom | In-House Applications | In-House Arriva Customer Engine | Customer Experience | 2023 |
In 2023, Arriva Group implemented the In-House Arriva Customer Engine, a Customer Experience application designed to centralize customer segmentation, personalization, and campaign orchestration for Arriva UK Bus. The initiative targeted CRM and digital marketing functions to address gaps in audience segmentation, marketing automation, and e-commerce personalization, with system integrator Nagarro supporting the implementation and integration work.
The In-House Arriva Customer Engine was configured with core modules for behavioral and transaction-based segmentation, marketing automation workflows, campaign orchestration, and analytics reporting. Implementation included automated scenario builders to drive lifecycle communications, configured channels for email and push notifications, and webhook-based triggers to external engagement services.
Architecturally the in-house engine was integrated with Bloomreach Engagement to execute personalized campaigns and retargeting, using webhook and API-driven data flows to synchronize customer profiles, event signals, and conversion outcomes. The integration provided a dashboard and analytics layer to surface customer insights and enable iterative optimization of journeys and segments.
Operational ownership sat with CRM and Digital Marketing teams at Arriva UK Bus, with governance focused on scenario-based automation standards, campaign performance monitoring, and prioritization of business needs during rollout. The implementation formalized processes for segment analysis, campaign optimization, and cross-channel orchestration to support retention and re-engagement programs.
Explicit outcomes reported after the deployment included a 380% increase in CRM revenue year-over-year on the L4L campaign and a 14% increase in email open rate year-over-year on the L4L campaign. Additional campaign results included an 11.5% conversion rate on a retargeting campaign and an email campaign with a 59% open rate and 21% click-through rate, reflecting materially higher engagement and conversion after the In-House Arriva Customer Engine deployment integrated with Bloomreach Engagement.
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CrossCountry United Kingdom | Transportation | 1860 | $749M | United Kingdom | In-House Applications | In-House Arriva Customer Engine | Customer Experience | 2025 |
In 2025 CrossCountry United Kingdom awarded Arriva a multi-year contract to deliver a new website and mobile app using the In-House Arriva Customer Engine, a deployment intended to provide planning, booking, payment and real-time journey updates for UK passengers. The contract award was made via the UK government UCR framework and targets passenger-facing digital channels across CrossCountry’s national rail network.
The implementation of the In-House Arriva Customer Engine focused on customer experience capabilities including journey planning, a web and mobile booking engine, payment processing orchestration and real-time passenger information distribution. Configuration work emphasized session and profile management, booking workflows and notification services to support mobile push and in-app updates as part of Customer Experience delivery.
Integrations planned as part of the rollout center on live journey data feeds and payment system connectivity, with Arriva and CrossCountry coordinating external data ingestion for timetables and service updates. Nagarro is listed as the systems integrator supporting implementation and integration testing for the website and mobile app, and the scope explicitly covers UK passenger-facing operations rather than back office functions.
Governance was structured as a multi-year commercial and delivery program between CrossCountry and Arriva, with phased rollout of the website and mobile app and joint change control to align product updates to operational service patterns. Arriva forecasts the contract will add millions of customers to ACE and grow the platform’s market share, a stated outcome tied to the UCR framework selection and expanded deployment.
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EuroKera | Manufacturing | 1000 | $100M | France | SAP | SAP Analytics Cloud | Analytics and BI | 2020 |
In 2020, EuroKera implemented SAP Analytics Cloud as part of a broader move to SAP S/4HANA Cloud ERP. The manufacturer deployed SAP S/4HANA in public cloud mode and packaged SAP Analytics Cloud alongside SAP IBP and SAP Enable Now to create a unified enterprise platform across its sites. This initiative was positioned to establish a single ERP and analytics backbone to optimize management of its manufacturing and commercial activities.
SAP Analytics Cloud was configured to deliver enterprise reporting, embedded analytics and planning workflows consistent with Analytics and BI capabilities. The implementation focused on model design for financial and operational datasets, interactive dashboards for executive and plant level users and planning scenario orchestration inside SAP Analytics Cloud.
SAP Analytics Cloud was integrated with SAP S/4HANA Cloud and SAP IBP to centralize master data, transactional reporting and planning inputs, creating a consolidated reporting layer across the group. The operational scope covered group wide reporting and planning across manufacturing, supply chain and finance functions, with role based access and site level views for operational users.
Nagarro served as the systems integrator and implementation partner, coordinating integration workstreams, rollout activities and adoption support alongside SAP Enable Now. Governance changes emphasized centralized analytics ownership, standardized KPI definitions and cross site reporting processes to support EuroKera’s continued growth.
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Manufacturing | 1000 | $100M | France | SAP | SAP S/4 HANA | ERP Financial | 2020 |
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Manufacturing | 1000 | $100M | France | SAP | SAP IBP | Advanced Planning and Scheduling | 2020 |
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Manufacturing | 1000 | $100M | France | SAP | SAP EnableNow | Digital Adoption | 2020 |
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Transportation | 181 | $70M | United Kingdom | In-House Applications | In-House Arriva Customer Engine | Customer Experience | 2019 |
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Oil, Gas and Chemicals | 46 | $5M | France | SAP | SAP S/4HANA Cloud | ERP Financial | 2021 |
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Transportation | 862 | $250M | United Kingdom | In-House Applications | In-House Arriva Customer Engine | Customer Experience | 2018 |
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IT Decision Makers and Key Stakeholders at Nagarro
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Buyer Intent: Companies Evaluating Nagarro Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Nagarro software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Nagarro System Integrator / VAR Profile
Nagarro is a system integrator and technology consulting firm headquartered in Munich, Germany, with approximately 19500 employees and annual revenues of $750M.
Nagarro implements and supports enterprise applications across markets such as CRM, Analytics and BI, ERP, SCM and HCM.
APPS RUN THE WORLD tracks 9 verified Nagarro software implementations across industries and regions, including: Arriva Group where Nagarro implemented In-House Arriva Customer Engine, CrossCountry United Kingdom where Nagarro implemented In-House Arriva Customer Engine, and EuroKera where Nagarro implemented SAP Analytics Cloud.
Nagarro has a strategic VAR/SI partnership with In-House Applications and SAP, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Nagarro partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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