NiCE
13 Zarchin Street,
Ra'anana, 4310602,
Israel
Ra'anana, 4310602,
Israel
972 9 775 3151
Professional Services
NiCE
List of Software Implementations where NiCE is Reseller or System Integrator
NiCE, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. NiCE collaboration with software players such as Nice Systems empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
NiCE is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| NiCE | Nice Systems | NICE Adaptive Workforce Optimization | Workforce Management | HCM |
List of Software Implementations where NiCE is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Gusto | Professional Services | 2400 | $540M | United States | Nice Systems | NICE Adaptive Workforce Optimization | Workforce Management | 2021 |
In 2021, Gusto implemented NICE Adaptive Workforce Optimization to bring structure to scheduling across multiple US contact centers. NICE Adaptive Workforce Optimization functioned as a Workforce Management solution to centralize forecasting, staffing and schedule orchestration for customer service teams.
The deployment configured NICE Workforce Management modules for forecasting, capacity planning, automated schedule generation, intraday management and employee engagement workflows, leveraging CXone Workforce and employee engagement capabilities described in the case study. Configuration emphasized rule-based rostering, adherence monitoring and forecast-to-schedule automation to standardize shift planning across sites.
The solution integrated with CXone and included VRS advisory as part of the deployment to align workforce plans with contact routing and real-time contact center analytics. Operational coverage spanned multiple US contact centers and impacted contact center operations, workforce planning, scheduling teams and frontline supervisors.
Nice Systems was the vendor and NiCE served as the implementation partner responsible for rollout and configuration. Governance introduced centralized scheduling ownership and new intraday management processes during phased rollout across centers. Outcomes reported in the case study included a 58% improvement in service level and a 50% reduction in abandoned calls.
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National Grid USA | Utilities | 18177 | $15.2B | United States | Nice Systems | NICE Adaptive Workforce Optimization | Workforce Management | 2024 |
In 2024, National Grid USA implemented NICE Adaptive Workforce Optimization as part of a contact center modernization effort targeting scheduling and analytics for its North America operations. The deployment was led using Nice Systems technology and NiCE as the implementation partner, and it focused on Workforce Management capabilities to address the complexities of a unionized contact center workforce.
Implementation included Workforce Management and Employee Engagement Manager components within the CXone Mpower engagement suite, with NICE Adaptive Workforce Optimization delivering the Workforce Management function. Configuration work emphasized forecasting, schedule generation and optimization, intraday adherence monitoring, and workforce analytics, reflecting standard Workforce Management workflows for contact centers.
The program covered contact center operations and workforce planning teams across National Grid USA in North America, aligning scheduling processes with union rules and collective bargaining constraints. Integrations were executed within the contact center engagement stack as part of CXone Mpower, enabling operational data flows between engagement routing, scheduling, and employee engagement modules.
Governance and operational process changes addressed shift bidding, schedule signoff and exception handling to support a unionized environment, with Employee Engagement Manager used to support agent communications and engagement workflows. Reported outcomes included an approximate 40 percent increase in analytical efficiency and about a 25 percent improvement in operational efficiency in North America, attributable to the NICE Adaptive Workforce Optimization driven Workforce Management and Employee Engagement Manager implementation.
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IT Decision Makers and Key Stakeholders at NiCE
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Buyer Intent: Companies Evaluating NiCE Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating NiCE software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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NiCE System Integrator / VAR Profile
NiCE is a system integrator and technology consulting firm headquartered in Ra'anana, Israel, with approximately 8726 employees and annual revenues of $2.7B.
NiCE implements and supports enterprise applications across markets such as HCM.
APPS RUN THE WORLD tracks 2 verified NiCE software implementations across industries and regions, including: Gusto where NiCE implemented NICE Adaptive Workforce Optimization, and National Grid USA where NiCE implemented NICE Adaptive Workforce Optimization.
NiCE has a strategic VAR/SI partnership with Nice Systems, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing NiCE partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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