Paris, 92300,
France
Notion Edge
Notion Edge, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Notion Edge collaboration with software players such as SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Notion Edge | SAP | SAP Field Service Management | Field Service Management | ERP Services and Operations |
| Notion Edge | SAP | SAP S/4 HANA | ERP Financial | ERP Financial Management |
| Notion Edge | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | CRM |
| Notion Edge | SAP | SAP Service Cloud | Customer Support | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Distribution | 3300 | $1.3B | France | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | 2019 | ||
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Construction and Real Estate | 21505 | $4.9B | France | SAP | SAP Service Cloud | Customer Support | 2019 | In 2019, FAYAT Group deployed SAP Service Cloud to consolidate field operations and Customer Support workflows across its global construction and road equipment businesses. The implementation addressed a large field technician workforce operating across 170 countries and 230 subsidiaries, targeting improved task management, tracking and analysis. FAYAT implemented SAP Service Cloud together with a Field Service Management solution, configuring core modules for work order management, scheduling and dispatch, mobile technician enablement, and service analytics. The SAP Service Cloud configuration emphasized mobile work packs, technician arrival and completion tracking, and role based access controls for service coordinators and technicians. The deployment aligned customer support, field operations, maintenance and parts logistics processes under a common service orchestration layer, using standard Customer Support workflows and service lifecycle management terminology. Operational coverage prioritized field service teams and regional service hubs, consolidating ticketing, SLA management and resource allocation to reflect the companys business lines. Notion Edge served as the implementation partner, leading rollout sequencing, configuration governance and user adoption activities across subsidiaries. Governance changes standardized service request intake, job assignment and technician mobile reporting, enabling centralized visibility for service managers. The SAP Service Cloud and FSM solution provided the comprehensive capabilities needed to overcome task management and tracking challenges and to optimize field operations. | |
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Construction and Real Estate | 21505 | $4.9B | France | SAP | SAP Field Service Management | Field Service Management | 2019 | In 2019, FAYAT Group implemented SAP Field Service Management to address task management, tracking, and analysis challenges across its large field technician workforce. The deployment targeted Field Service Management for the group’s construction, road materials, road equipment, and related business lines, aligning field execution with centralized service operations. The implementation configured core SAP Field Service Management capabilities including work order management, scheduling and dispatching, a mobile technician application, parts and inventory tracking, and operational reporting and analytics. SAP Service Cloud was implemented alongside SAP Field Service Management to provide a unified service desk and case-to-work-order workflow, ensuring end-to-end service orchestration and technician enablement. Notion Edge acted as the implementation partner, configuring integrations between SAP Service Cloud and SAP Field Service Management and implementing role-based mobile access for field technicians. The solution was provisioned to cover multiple subsidiaries and international operations, with configuration focused on service orchestration, technician routing, and parts availability across sites. Governance was organized through a centralized service operations and IT steering model, with process changes to dispatch, technician workflows, and service governance rolled out in phases across business lines. The combined SAP Service Cloud and SAP Field Service Management solution provided the capabilities needed to overcome the cited operational challenges and optimize field operations. | |
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Automotive | 153000 | $30.9B | France | SAP | SAP Service Cloud | Customer Support | 2020 |
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Automotive | 153000 | $30.9B | France | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | 2020 |
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Buyer Intent: Companies Evaluating Notion Edge Services
- Al-Futtaim Group, a United Arab Emirates based Professional Services organization with 33000 Employees
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