Photon
6878 Santa Teresa Blvd,
San Jose, CA, 95119-1205,
United States
San Jose, CA, 95119-1205,
United States
1 408-226-1000
Manufacturing
Photon
List of Software Implementations where Photon is Reseller or System Integrator
Photon, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Photon collaboration with software players such as Kore.ai empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Photon is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Photon | Kore.ai | Kore.ai | Chatbots and Conversational AI | AI-Powered Application |
List of Software Implementations where Photon is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Frontier Communications | Communications | 13000 | $5.9B | United States | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2023 |
In 2023, Frontier Communications deployed Kore.ai as a Chatbots and Conversational AI initiative to extend conversational self service and agent assist capabilities for customer service. The Kore.ai implementation at Frontier Communications targets automated conversational flows and runtime orchestration to handle inbound customer queries and to trigger downstream workflows within support operations.
Kore.ai was configured to deliver conversational modules including virtual assistant dialogue management, natural language understanding and intent routing, Agent Assist to surface contextual actions for live agents, and a Search AI component to return exact results from uploaded documents. The implementation included document ingestion and indexed search to enable precise responses from uploaded knowledge assets, and conversational flow design to run defined service workflows.
The deployment integrated Kore.ai with a React.js front end used for customer and agent interfaces, and the project was executed with Photon as the system integrator alongside an internal AI developer working on-site in Dallas, Texas. Operational coverage emphasizes customer service workflows, agent assist interactions, and knowledge retrieval across uploaded document stores, aligning the Kore.ai platform with Frontier Communications customer support functions.
Governance and operational ownership were structured around the internal AI developer role and Photon delivery, covering conversational content updates, model tuning, and workflow maintenance to sustain Agent Assist and Search AI behaviors. Ongoing activities focus on conversational script management, knowledge base refresh, and operational support for the Kore.ai implementation within Frontier Communications.
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IT Decision Makers and Key Stakeholders at Photon
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Buyer Intent: Companies Evaluating Photon Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Photon software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Photon System Integrator / VAR Profile
Photon is a system integrator and technology consulting firm headquartered in San Jose, United States, with approximately 16 employees and annual revenues of $2M.
Photon implements and supports enterprise applications across markets such as AI-Powered Application.
APPS RUN THE WORLD tracks 1 verified Photon software implementations across industries and regions, including: Frontier Communications where Photon implemented Kore.ai.
Photon has a strategic VAR/SI partnership with Kore.ai, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Photon partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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