Qinexo
Qinexo, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Qinexo collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Qinexo | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
| Qinexo | ServiceNow | ServiceNow IT Operations Management | IT Service Management | ITSM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Arxus | Professional Services | 200 | $24M | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 |
In 2018, Arxus implemented ServiceNow ITSM to establish a centralized IT Service Management platform for its technology operations and service desk. Qinexo NV served as the implementation partner for the engagement, bringing ServiceNow consulting, implementation and support services to the deployment.
The ServiceNow ITSM implementation included configuration of core ITSM capabilities such as incident management, problem management, change management, service catalog and a configuration management database, with domain separated instance maintenance to support segregated operational domains. Integrations delivered as part of the program included REST and SOAP webservice connectors, email integration for ticketing, single sign on and provisioning setup, and orchestration with Automation Anywhere for RPA-driven process steps.
Operational coverage focused on IT operations and service delivery teams within Arxus, with Qinexo providing ongoing support and instance maintenance from January 2018 to September 2020. Governance work centered on support and maintenance processes, SSO and provisioning governance, and service desk workflow ownership to sustain the ServiceNow ITSM platform.
|
|
|
Arxus | Professional Services | 200 | $24M | Belgium | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2018 |
In 2018 Arxus implemented ServiceNow IT Operations Management as part of its IT Service Management portfolio, with Qinexo NV providing consultancy and ongoing support beginning in 2018 and continuing into 2020. The deployment targeted operationalizing IT operations capabilities for a 200 person professional services organization, focusing on centralized operations tooling and service lifecycle control.
ServiceNow IT Operations Management was configured to deliver core ITOM capabilities common to the IT Service Management category, including discovery and a populated CMDB, event management and service mapping, and orchestration for routine operational processes. The implementation included automation patterns and runbook orchestration, and the instance was managed as a domain-separated configuration to support clear segmentation of configuration and delegated administration.
Integrations implemented as part of the program included REST and SOAP webservice connectors, email integrations for event and ticket ingestion, SSO and provisioning for identity and access control, and automation integration with Automation Anywhere RPA to drive task automation. These integrations connected ServiceNow IT Operations Management to monitoring feeds, identity stores, and downstream automation engines to enable event-driven incident creation and automated remediation workflows.
Governance and operational support were delivered through Qinexo NV, who provided both technical and functional ServiceNow support and instance maintenance. Governance activities emphasized domain separation, role based access control, and an operational support model to manage configuration drift and ongoing integration maintenance, aligning IT operations, infrastructure, and service desk functions under the ServiceNow IT Operations Management implementation.
|
|
|
Greenyard | Consumer Packaged Goods | 1000 | $150M | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 |
In 2018 Greenyard implemented ServiceNow ITSM, deploying the ServiceNow ITSM Suite on the ServiceNow London release. The implementation was delivered by Qinexo and targeted Greenyard's IT organization that supports production and service desk operations, aligning the ServiceNow ITSM application to core IT Service Management processes.
Implementation scope focused on core configuration and the establishment of ITSM functional modules, specifically Incident management, Change management with normal, standard, and emergency change workflows, Problem management, and Knowledge management. Project activities followed requirements analysis, design, planning, and build phases executed by ServiceNow administrators, developers, and ITSM experts from Qinexo.
A follow-on engagement extended the platform into ServiceNow ITBM where Qinexo configured organizational structure, Project Portfolio and ideation capabilities, business application request workflows, and setup of user provisioning from Azure AD. That work expanded the ServiceNow environment to include project portfolio and application onboarding capabilities alongside the ServiceNow ITSM deployment.
Project governance was led by a Technical Project Leader and functional analysts who coordinated configuration, testing, and handover, embedding formal incident and change workflows into Greenyard's IT operations. The implementation positions ServiceNow ITSM as Greenyard's central IT Service Management application supporting IT operations, service desk, and change control.
|
|
|
|
Professional Services | 900 | $130M | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 |
|
|
|
|
Professional Services | 50 | $5M | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 |
|
|
|
|
Communications | 11496 | $6.3B | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2024 |
|
|
|
|
Professional Services | 5600 | $1.6B | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Qinexo Services
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||