Qinexo
Qinexo, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Qinexo collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Qinexo | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
| Qinexo | ServiceNow | ServiceNow IT Operations Management | IT Service Management | ITSM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Tractebel | Professional Services | 5600 | $1.6B | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 |
In 2018, Tractebel implemented ServiceNow ITSM with Qinexo NV engaged as the ServiceNow consultant and implementation partner. The engagement ran from January 2018 to September 2020 and targeted consolidation of IT service workflows under a formal IT Service Management platform.
The deployment established a domain-separated ServiceNow instance, enabling isolated configuration and delegated administration for discrete business areas. Configuration work included standard ITSM capabilities such as incident management, problem management, change management, service catalog and request fulfillment, and configuration management database alignment, with workflow automation and approval orchestration configured to enforce ITIL-aligned lifecycles.
Integrations delivered as part of the program included REST and SOAP webservice integrations, email-based ticket ingestion, single sign-on and user provisioning, and automation linkage to RPA tooling Automation Anywhere. These integrations were implemented to connect ServiceNow ITSM to existing identity sources and operational tooling, and to automate ticket creation and fulfillment processes across IT support functions.
Operational scope covered Tractebel IT and service desk functions supporting the company employee base of 5600, with Qinexo NV providing ongoing ServiceNow support and domain-separated instance maintenance. Governance changes emphasized delegated administration inside the domain-separated architecture, formalized change approval workflows, and identity provisioning controls tied to SSO and provisioning setup to sustain operational ownership and secure access control.
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Healthdata Sciensano | Professional Services | 900 | $130M | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 |
In 2018, Healthdata Sciensano implemented ServiceNow ITSM. The implementation deployed ServiceNow ITSM on a Qinexo hosted domain separated instance running the London release, providing an IT Service Management platform for Healthdata Sciensano in Belgium.
The project scope encompassed requirements analysis, design, planning and build of core configuration and ITSM processes, including Incident Management, Change Management and Problem Management, plus supplementary requirements specific to the Healthdata domain. Qinexo acted as the implementation partner and supplied ServiceNow administrators, developers, ITSM experts, a technical project leader and functional analysts to execute the work.
The architecture leveraged a domain separated ServiceNow instance to partition Healthdata configuration and data within Qinexo's managed platform, supporting internal IT service delivery and support workflows for Healthdata Sciensano's healthcare and governmental data gathering and analysis functions. The ServiceNow ITSM deployment was structured to centralize ticketing, lifecycle management of incidents and changes, and domain scoped configuration management.
Governance and rollout emphasized platform ownership and operational handover to Qinexo as the ServiceNow platform owner, with defined responsibilities for configuration management, incident and change workflows, and onboarding procedures. Implementation followed a structured requirements to build path, aligning ITSM functional modules with Healthdata Sciensano business functions and domain separated governance.
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Arxus | Professional Services | 200 | $24M | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 |
In 2018, Arxus implemented ServiceNow ITSM to establish a centralized IT Service Management platform for its technology operations and service desk. Qinexo NV served as the implementation partner for the engagement, bringing ServiceNow consulting, implementation and support services to the deployment.
The ServiceNow ITSM implementation included configuration of core ITSM capabilities such as incident management, problem management, change management, service catalog and a configuration management database, with domain separated instance maintenance to support segregated operational domains. Integrations delivered as part of the program included REST and SOAP webservice connectors, email integration for ticketing, single sign on and provisioning setup, and orchestration with Automation Anywhere for RPA-driven process steps.
Operational coverage focused on IT operations and service delivery teams within Arxus, with Qinexo providing ongoing support and instance maintenance from January 2018 to September 2020. Governance work centered on support and maintenance processes, SSO and provisioning governance, and service desk workflow ownership to sustain the ServiceNow ITSM platform.
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Professional Services | 50 | $5M | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 |
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Professional Services | 200 | $24M | Belgium | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2018 |
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Consumer Packaged Goods | 1000 | $150M | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 |
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Communications | 11496 | $6.3B | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2024 |
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Buyer Intent: Companies Evaluating Qinexo Services
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