Route 101
The Conifers, Filton Rd,
Hambrook, BS16 1QG,
United Kingdom
Hambrook, BS16 1QG,
United Kingdom
44 33 3011-0400
Professional Services
Route 101
List of Software Implementations where Route 101 is Reseller or System Integrator
Route 101, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Route 101 collaboration with software players such as Route101, Gamma and Calabrio empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Route 101 is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Route 101 | Nice Systems | NICE inContact CXone Cloud CX Platform | Customer Experience | CRM |
| Route 101 | Route101 | Route101 Cloud Contact Centre | Call Center | CRM |
| Route 101 | Calabrio | Calabrio WFM Mytime Self-Service | Workforce Management,Employee Self Service | HCM |
| Route 101 | Gamma | Gamma Hosting | Application Hosting and Computing Services | IaaS |
| Route 101 | Route101 | Route101 Customer Experience | Customer Experience | CRM |
| Route 101 | Route101 | Route101 Workforce Engagement | Employee Engagement | HCM |
List of Software Implementations where Route 101 is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Blackcircles.Com | Automotive | 59 | $69M | United Kingdom | Route101 | Route101 Workforce Engagement | Employee Engagement | 2024 |
In 2024, Blackcircles.Com engaged Route 101 to implement Route101 Workforce Engagement, an Employee Engagement application for its UK contact centre. The engagement focused on workforce management, reporting and agent experience to reduce manual tasks and improve scheduling and ticket and call handling.
Route101 Workforce Engagement was configured to deliver forecasting, automated scheduling and real-time dashboards, with explicit Calabrio WFM implementation to support demand forecasting, intraday adjustments and schedule optimisation. Functional capabilities implemented included forecasting and planning, schedule generation, agent-facing experience improvements and configurable analytics for operational reporting.
The deployment integrated Calabrio WFM with Zendesk for ticket handling, Gamma Horizon for telephony event signalling and Geckoboard for visualizing real-time KPIs, creating end to end data flows between scheduling, ticket queues and telephony. Architecture linked Route101 Workforce Engagement to contact centre telemetry and workforce data sources to enable synchronized forecasting, adherence monitoring and live dashboards.
Route 101 led the rollout and established governance around forecasting cadence, schedule ownership and reporting responsibilities, while reworking contact centre workflows to remove manual scheduling tasks. The implementation explicitly targeted reduced manual effort and improved scheduling and ticket and call handling, aligning workforce management with operational reporting and agent experience.
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Blackcircles.Com | Automotive | 59 | $69M | United Kingdom | Route101 | Route101 Cloud Contact Centre | Call Center | 2024 |
In 2024 Blackcircles.Com deployed Route101 Cloud Contact Centre in the Call Center category with Route 101 as the implementation partner. The program focused on modernising customer service and CRM workflows across the UK contact centre and consolidating ticketing, telephony and workforce management capabilities into a unified cloud contact centre layer.
Route101 Cloud Contact Centre was configured around Zendesk Support Enterprise for ticketing and case management, Calabrio WFM for workforce management and Gamma Horizon telephony for voice routing, with Geckoboard used for operational reporting. Configuration work included automated task routing and ticket-to-call linkage, workforce scheduling and adherence workflows, and data feeds for dashboarding to improve agent visibility and shift planning. Automation of routine tasks and tighter ticket-call correlation reduced manual handoffs and standardized handling patterns.
The Route101 Cloud Contact Centre implementation integrated Zendesk Support Enterprise, Calabrio WFM, Gamma Horizon telephony and Geckoboard reporting to orchestrate interactions and operational metrics. The architecture used a cloud hosted contact centre layer to centralize interaction routing, WFM signals and analytics feeds, enabling near real time dashboards and reporting across channels. Data flows were established to surface ticket and call performance into Geckoboard and to feed WFM schedules from Calabrio into agent routing logic.
Governance and process changes targeted customer service, CRM and WFM processes, with Route 101 supporting rollout and configuration governance across the UK contact centre. The project delivered reduced manual work, improved ticket and call handling and enhanced reporting visibility as explicit outcomes. Ongoing operational scope centers on contact centre agents, workforce planners and service managers using unified ticketing, telephony and WFM capabilities.
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Blackcircles.Com | Automotive | 59 | $69M | United Kingdom | Gamma | Gamma Hosting | Application Hosting and Computing Services | 2024 |
In 2024, Blackcircles.Com engaged Route 101 to modernise its UK contact centre and implemented Gamma Hosting as its Application Hosting and Computing Services platform, alongside a Gamma Horizon phone system deployment. The engagement positioned Gamma Hosting to support telephony infrastructure while Gamma Horizon delivered core call routing and automation capabilities for contact centre operations. Route 101 led the rollout and integration activities across the contact centre environment.
Gamma Horizon was configured to improve call routing, automate routine interactions, and enable remote working for customer service agents, the configuration aligning with standard telephony, IVR and softphone workflows. The deployment included integrations with Zendesk for ticket threading and case linkage and with Calabrio WFM for workforce management, scheduling and reporting data flows, establishing a synchronized operational stack. These integrations connected telephony events to customer service case records and to workforce management schedules.
Operational scope focused on the UK contact centre and associated customer service and workforce management teams, with Route 101 managing the phased rollout and cutover activities. Governance changes emphasized consolidated reporting and automated routing policies to support remote agent operations and daily staffing workflows. Route 101s case write up dated July 17, 2024 reports increased automation, improved workforce management and streamlined reporting following the Horizon deployment.
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Professional Services | 1000 | $150M | United Kingdom | Calabrio | Calabrio WFM Mytime Self-Service | Workforce Management,Employee Self Service | 2024 |
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Distribution | 453 | $134M | United Kingdom | Route101 | Route101 Cloud Contact Centre | Call Center | 2024 |
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Communications | 1522 | $83M | United Kingdom | Route101 | Route101 Workforce Engagement | Employee Engagement | 2023 |
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Retail | 1023 | $147M | United Kingdom | Route101 | Route101 Customer Experience | Customer Experience | 2025 |
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Professional Services | 8000 | $300M | United Kingdom | Route101 | Route101 Cloud Contact Centre | Call Center | 2020 |
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Retail | 4000 | $390M | United Kingdom | Route101 | Route101 Workforce Engagement | Employee Engagement | 2025 |
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Transportation | 71000 | $21.4B | United Kingdom | Route101 | Route101 Customer Experience | Customer Experience | 2023 |
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Showing 1 to 10 of 11 entries
IT Decision Makers and Key Stakeholders at Route 101
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Buyer Intent: Companies Evaluating Route 101 Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Route 101 software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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| No data found | ||||||||
Route 101 System Integrator / VAR Profile
Route 101 is a system integrator and technology consulting firm headquartered in Hambrook, United Kingdom, with approximately 75 employees and annual revenues of $8M.
Route 101 implements and supports enterprise applications across markets such as HCM, CRM and IaaS.
APPS RUN THE WORLD tracks 11 verified Route 101 software implementations across industries and regions, including: Blackcircles.Com where Route 101 implemented Route101 Workforce Engagement, Blackcircles.Com where Route 101 implemented Route101 Cloud Contact Centre, and Blackcircles.Com where Route 101 implemented Gamma Hosting.
Route 101 has a strategic VAR/SI partnership with Route101, Gamma and Calabrio, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Route 101 partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete Route 101 dataset, verified system implementations, and related deployment insights.