SNcom
Hanns-Martin-Schleyer Str. 5,
Kaarst, 41564,
Germany
Kaarst, 41564,
Germany
49 2382 9570-300
Communications
SNcom
List of Software Implementations where SNcom is Reseller or System Integrator
SNcom, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. SNcom collaboration with software players such as Gamma empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
SNcom is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| SNcom | Gamma | estos ProCall Enterprise | Call Center | CRM |
List of Software Implementations where SNcom is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Cordes | Manufacturing | 390 | $109M | Germany | Gamma | estos ProCall Enterprise | Call Center | 2022 |
In 2022, Cordes implemented estos ProCall Enterprise in the Call Center category across the Cordes Group in Germany. The roll out used estos ProCall 8 to standardize inbound and outbound call handling and to enable multichannel routing and contact queuing for customer service workflows.
The deployment combined estos ProCall 8 with MetaDirectory and ECSTA to link CRM records and CTI control, and the solution was integrated with the Voxtron Communication Center for centralized contact handling. Functional capabilities implemented included telephony control, presence and status management, multichannel routing and CRM-aware screen pop and session correlation.
Operational coverage targeted customer service teams across the Cordes Group in Germany, consolidating call handling processes and routing policies under the Call Center application. The implementation architecture emphasized unified telephony orchestration through ECSTA and directory synchronization via MetaDirectory to ensure consistent contact data and routing decisions.
The project was implemented with support from SNcom GmbH, which provided implementation and integration services during the rollout. As stated in the source, the deployment improved customer-service wait times and enhanced multichannel routing.
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IT Decision Makers and Key Stakeholders at SNcom
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Buyer Intent: Companies Evaluating SNcom Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating SNcom software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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SNcom System Integrator / VAR Profile
SNcom is a system integrator and technology consulting firm headquartered in Kaarst, Germany, with approximately 2200 employees and annual revenues of $550M.
SNcom implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified SNcom software implementations across industries and regions, including: Cordes where SNcom implemented estos ProCall Enterprise.
SNcom has a strategic VAR/SI partnership with Gamma, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing SNcom partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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