Bangalore, 560041,
India
Stuti Technologies
Stuti Technologies, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Stuti Technologies collaboration with software players such as Ozonetel Communications empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Stuti Technologies | Ozonetel Communications | Ozonetel Sales Dialer Solution | Sales Automation | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
BigBasket | Retail | 6000 | $1.7B | India | Ozonetel Communications | Ozonetel Sales Dialer Solution | Sales Automation | 2013 |
In 2013, BigBasket implemented Ozonetel Sales Dialer Solution as part of a broader Ozonetel CloudAgent deployment, with Stuti Technologies leading the implementation and configuration. The implementation targeted Sales Automation use cases while anchoring omnichannel customer engagement for BigBasket retail operations in India.
The deployment combined CloudAgent inbound contact capabilities with Sales Automation oriented outbound workflows, inferred from the company use of Ozonetel’s CCaaS platform. Functional capabilities implemented included automated outbound dialing, campaign orchestration, agent call controls and scripting, and real time call handling and queuing consistent with sales dialer and contact center automation patterns.
Architecture was cloud CCaaS centric, operating across multiple cities in India to scale customer support and outbound engagement, and integrating omnichannel touchpoints rather than point solutions. Operational scope covered customer support teams and outbound sales or retention squads, with configuration focused on campaign management, agent routing, and contact handling rules suitable for retail ordering and customer care.
Stuti Technologies managed rollout and configuration governance, including agent enablement and campaign governance to support operationalization of the Ozonetel Sales Dialer Solution. Outcomes documented for the CloudAgent based deployment included low average handling time around 2.5 minutes and high first time resolution while scaling support across multiple cities.
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Buyer Intent: Companies Evaluating Stuti Technologies Services
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