Sword Group
2 Rue d'Arlon,
Windhof, 8399,
Luxembourg
Windhof, 8399,
Luxembourg
352 26 11 26 11
Professional Services
Sword Group
List of Software Implementations where Sword Group is Reseller or System Integrator
Sword Group, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Sword Group collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Sword Group is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Sword Group | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
List of Software Implementations where Sword Group is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Selecta | Distribution | 6500 | $1.5B | Switzerland | ServiceNow | ServiceNow ITSM | IT Service Management | 2022 |
In 2022, Selecta implemented ServiceNow ITSM to consolidate IT services across Europe and unify users onto a single portal. The deployment, led by Sword Group, completed in nine weeks and covered 240 sites across 16 countries, bringing incident and request handling for more than 50 applications under a single, companywide service desk and dashboard.
ServiceNow ITSM was configured to provide a unified service catalog and a user-friendly portal, with emphasis on out of the box workflows and pragmatic configuration. Functional capabilities implemented include centralized incident management, a streamlined assignment process that supports single reassignment resolution paths, automated incident creation based on alarm monitoring, and a service catalog expansion of 50 percent.
Integrations and operational coverage include eBonding between ServiceNow and Freshdesk, and tracking of incidents and requests across the portfolio of applications through a single dashboard. Selecta is extending the ServiceNow footprint with planned adoption of ServiceNow Discovery, ServiceNow Field Service Management, ServiceNow IT Business Management, and mobile app support to broaden operational telemetry and field operations orchestration.
Governance and process changes standardized IT support processes across geographies, replacing siloed national workflows with a single incident intake, status visibility, and subject matter expert routing model. Sword Group led the design, implementation, and transition to operations, enabling a rapid cutover and knowledge transfer so centralized oversight and incident transparency could be established immediately.
Explicit outcomes reported after the rollout include 92 percent of incidents and requests being created on the new portal, 91 percent of those requests resolved directly or after a single reassignment, a 32 percent increase in response time satisfaction, and a 26 percent increase in overall experience satisfaction. User adoption also grew with 18 percent more requests and 24 percent more new development requests submitted through the portal each month, and Selecta has continued iterative improvement work with Sword Group to operationalize additional automation and integrations.
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IT Decision Makers and Key Stakeholders at Sword Group
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Buyer Intent: Companies Evaluating Sword Group Services
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Sword Group System Integrator / VAR Profile
Sword Group is a system integrator and technology consulting firm headquartered in Windhof, Luxembourg, with approximately 1988 employees and annual revenues of $263M.
Sword Group implements and supports enterprise applications across markets such as ITSM.
APPS RUN THE WORLD tracks 1 verified Sword Group software implementations across industries and regions, including: Selecta where Sword Group implemented ServiceNow ITSM.
Sword Group has a strategic VAR/SI partnership with ServiceNow, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Sword Group partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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