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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

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Sysintegra
Location
Level 2, 696 Bourke Street,
Melbourne, 3000, VIC,
Australia
Phone
61 8 0099-2498
Artw Industry
Professional Services
Employee
Revenue

Sysintegra

List of Software Implementations where Sysintegra is Reseller or System Integrator

Sysintegra, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Sysintegra collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.

Sysintegra is a Reseller or SI for the following software solutions:
Reseller and SI Vendor Application Category Market
Sysintegra ServiceNow ServiceNow Connect Chat Collaboration Collaboration
List of Software Implementations where Sysintegra is a Reseller or SI
Logo Customer Industry Empl. Revenue Country Vendor Product Category When Insight
Federation University Education 1720 $204M Australia ServiceNow ServiceNow Connect Chat Collaboration 2023
In 2023, Federation University implemented ServiceNow Connect Chat as part of a broader ServiceNow ITSM Pro and Virtual Agent initiative. The deployment was delivered with Sysintegra, positioning ServiceNow Connect Chat in the Collaboration category to support conversational assistance and agent-to-agent communication within the university support ecosystem. The implementation configured ServiceNow Connect Chat alongside ServiceNow Virtual Agent conversational workflows and ITSM Pro ticketing. Configuration emphasized conversational triggers, automated incident and request creation, bot to agent session handoff, and collaboration-aware chat capabilities. Core Collaboration functionality such as threaded conversations, contextual incident linkage, and searchable chat transcripts were enabled to preserve service desk context and auditability. Virtual Agent was embedded in Microsoft Teams to drive higher self-service and reduce phone support, with Connect Chat leveraging the same conversational platform to enable faster escalation and agent collaboration. Operational scope focused on the IT and service desk area, targeting support technicians and service desk agents who handle incidents and requests. Governance encompassed scripted conversational design, escalation workflows, and targeted agent training coordinated by the IT service management team and Sysintegra during rollout. The university reported measurable deflection from self-service and a 10% drop in phone support shortly after rollout in the IT service desk area.
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IT Decision Makers and Key Stakeholders at Sysintegra
First Name Last Name Title Function Department Email Phone
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Buyer Intent: Companies Evaluating Sysintegra Services

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Sysintegra software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Logo Company Industry Employees Revenue Country Evaluated
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Sysintegra System Integrator / VAR Profile

Sysintegra is a system integrator and technology consulting firm headquartered in Melbourne, Australia, with approximately 88 employees and annual revenues of $13M.

Sysintegra implements and supports enterprise applications across markets such as Collaboration.

APPS RUN THE WORLD tracks 1 verified Sysintegra software implementations across industries and regions, including: Federation University where Sysintegra implemented ServiceNow Connect Chat.

Sysintegra has a strategic VAR/SI partnership with ServiceNow, backed by verified deployments.

Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Sysintegra partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.

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