Chatswood, 2067, NSW,
Australia
TCloud
TCloud, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. TCloud collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| TCloud | ServiceNow | ServiceNow Strategic Portfolio Management (ex ITBM) | Project Portfolio Management | PPM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
MKS Instruments | Manufacturing | 10450 | $3.5B | United States | ServiceNow | ServiceNow Strategic Portfolio Management (ex ITBM) | Project Portfolio Management | 2023 |
In 2023, MKS Instruments deployed ServiceNow Strategic Portfolio Management (ex ITBM) as its enterprise Project Portfolio Management platform, engaging implementation partner TCloud to operationalize portfolio visibility across IT and enterprise programs. The deployment targeted the IT Project Management Office and the Enterprise Project Management Office, extending portfolio oversight across three divisions and consolidating demand intake and prioritization within a single Project Portfolio Management system.
Configuration centered on ServiceNow Strategic Portfolio Management modules including Alignment Planner Workspace, Project and Portfolio Management PPM, Demand Management, Investment Portal, and Roadmap Planning. The implementation enabled hybrid project management patterns, with formal PPM used for waterfall delivery and Agile practices incorporated through triage boards and iteration-level breakdowns, while project records, investment portals, and alignment workspaces became the primary sources for status and roadmap artifacts.
Operational changes included consolidating project artifacts previously maintained in Microsoft Excel, PowerPoint, and Liquid Planner into ServiceNow Strategic Portfolio Management and centralizing intake so any employee can submit and view demands through the Investment Portal. The platform also provided customer-facing transparency into enhancement velocity, and the post-acquisition path was simplified as newly acquired organizations such as Atotech plan migration to ServiceNow.
Governance and workflow restructuring were driven by the IT PMO Director, moving reporting from static decks to live Alignment Planner Workspace views and dashboards, enabling interactive slicing and shared stakeholder planning. Measured outcomes reported by MKS include a 29% increase in projects delivered per quarter, 80% of projects addressing a business problem up from 57%, a 30% increase in projects completed on time, and project managers saving approximately four hours per week previously spent on status presentations. The team intends to expand usage of SPM with status reports and performance analytics to further operationalize portfolio governance.
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Buyer Intent: Companies Evaluating TCloud Services
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