San Diego, 92131-1119, CA,
United States
Techflow
Techflow, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Techflow collaboration with software players such as BMC Software empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Techflow | BMC Software | BMC Atrium Configuration Management Database | IT Service Management | ITSM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
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Naval Information Warfare Center Pacific | Government | 5200 | $3.0B | United States | BMC Software | BMC Atrium Configuration Management Database | IT Service Management | 2013 |
In 2013, Naval Information Warfare Center Pacific implemented BMC Atrium Configuration Management Database as part of a BMC Remedy ITSM deployment to consolidate redundant Navy help-desk systems within an IT Service Management environment. The 2013 engagement established a centralized configuration management backbone tied to service management workflows across the United States naval help-desk footprint.
The implementation combined BMC Remedy ITSM modules for incident management, change management, and asset tracking with BMC Atrium Discovery feeding the BMC Atrium Configuration Management Database to enable automated discovery and change and incident impact analysis. BMC Atrium Configuration Management Database functioned as the authoritative CMDB, supporting configuration item reconciliation and relationship mapping to improve service context for tickets and change plans.
Techflow was selected in 2013 to implement and integrate Remedy and ADDM with the CMDB, delivering a technical architecture where discovery data pipelines populated the CMDB and the CMDB served as the central source of truth for the Remedy ITSM platform. The deployment architecture emphasized discovery-driven dependency mapping, ticket-to-CI linkage for incident triage, and CMDB-aligned change validation across Navy help-desk systems operating in the United States.
By FY2015 the platform supported approximately 300,000 users, tracked more than 500,000 assets, and handled over 1,000,000 service requests, demonstrating the operational scale achieved after the Remedy, ADDM, and BMC Atrium Configuration Management Database integration. The implementation narrative centers on consolidating service desks, instituting discovery-fed configuration management, and enabling CMDB-driven impact analysis within an IT Service Management program.
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