Telefonica
Distrito Telefonica - Edificio Central, Ronda de la Comunicacion s/n,
Madrid, 28050,
Spain
Madrid, 28050,
Spain
34 91 482-38-00
Communications
Telefonica
List of Software Implementations where Telefonica is Reseller or System Integrator
Telefonica, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Telefonica collaboration with software players such as Teltronic, Telefonica and BMC Software empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Telefonica is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Telefonica | Telefonica | SENECA Emergency Suite Command and Control | Emergency Management | ERP Services and Operations |
| Telefonica | Telefonica | SENECA Emergency Suite Communication | Collaboration | Collaboration |
| Telefonica | Teltronic | Teltronic TETRA | Network Management and Monitoring | IaaS |
| Telefonica | BMC Software | BMC Helix Chatbot | Chatbots and Conversational AI | AI-Powered Application |
List of Software Implementations where Telefonica is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Aragon | Government | 60399 | $8.9B | Spain | Teltronic | Teltronic TETRA | Network Management and Monitoring | 2022 |
In 2022 Aragon implemented Teltronic TETRA to establish a regional Unified Emergency Communications Network for Aragón, Spain. The deployment is classified as Network Management and Monitoring and was delivered by Teltronic in a joint venture with Telefónica, with Telefonica acting as the system integrator for the program.
The Teltronic TETRA implementation was configured as a TETRA-based critical communications architecture, incorporating redundant core network elements and enhanced energy backup to support continuous operation. Configuration focused on network management and monitoring capabilities, including centralized alarm and event management, radio subscriber provisioning, and operational telemetry to support incident communications and dispatcher workflows.
Operational coverage includes the regional emergency services community across Aragón, providing interoperable communications between police, fire, and medical responders. The solution was provisioned to interface with existing emergency dispatch procedures and field radio fleets to deliver resilient voice and control-plane connectivity for frontline responders.
Governance and rollout were executed under the regional administration of Aragon, with delivery phases completed in coordination between Teltronic and Telefonica. The program reached completion in 2023 and included staged site commissioning and resilience testing to validate redundancy and extended power backup performance.
The implementation of Teltronic TETRA emphasizes continuity of operations, it is designed to remain operational during large-scale outages and crises through redundant network design and enhanced energy backup, delivering resilient interoperable communications for emergency services in Aragón.
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Balearic Islands | Government | 30000 | $4.2B | Spain | Telefonica | SENECA Emergency Suite Communication | Collaboration | 2008 |
In 2008 the Balearic Islands deployed the telephone-management component of Telefonica's SENECA Emergency Suite Communication at the SEIB-112 centre, positioning SENECA Emergency Suite Communication as a Collaboration solution for public safety call handling. The implementation was part of a coordinated modernization effort of the region's Avaya IP telephony infrastructure and computer aided dispatch capabilities, with Telefónica Soluciones acting as the systems integrator for the telephone-management module.
The deployment concentrated on the telephone-management module and its operational configuration, including call routing, operator consoles and support for remote extensions to improve dispatcher flexibility. Avaya IP telephony was integrated at the transport and SIP trunking layer, while CAD integration linked incident data and dispatch workflows to call events to enable tighter operational orchestration between call takers and dispatchers.
Operational coverage focused on the SEIB-112 emergency dispatch centre and connected emergency organisations across the Balearic Islands, enabling multi-agency coordination and shared incident context. The implementation integrated SENECA Emergency Suite Communication with existing telephony and CAD workflows used by emergency services, aligning the Collaboration platform with front-line emergency response and dispatch business functions.
Governance and rollout were executed with Telefónica Soluciones coordinating configuration, operator training and phased cutover at the SEIB-112 centre as part of the broader Avaya and CAD program. Reported outcomes include improved call handling, increased remote extension flexibility for operators and tighter integration with other emergency organisations, reflecting operational improvements in emergency call processing and inter-agency connectivity.
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Castile and León | Government | 94603 | $15.7B | Spain | Telefonica | SENECA Emergency Suite Command and Control | Emergency Management | 2017 |
In 2017, Castile and León implemented Telefónica's SENECA Emergency Suite Command and Control in its 112 emergency centre, deploying a SENECA eCall solution to receive and process automatic vehicle eCall emergency calls. The implementation is part of the Emergency Management application footprint for regional public safety, and it focused on ingesting vehicle and location data directly into incident handling workflows.
Telefonica acted as the vendor and systems integrator for the SENECA Emergency Suite Command and Control deployment, delivering eCall ingestion, automated parsing of vehicle and geolocation payloads, and incident creation capabilities. Configuration centered on mapping eCall telemetry to incident records and presenting caller, vehicle and location details to dispatch operators to support triage and response orchestration.
Operational coverage included the Castilla y León 112 emergency centre and the regionwide incident handling workflow, with integrations that routed eCall-derived vehicle and location data into the existing call handling and dispatch operational processes. Deployment activities documented staged testing, with local reports noting successful interoperability trials in June 2017 and operational verification of the eCall feed.
Governance focused on embedding eCall data into dispatch procedures and revising operator workflows to consume automated vehicle location and incident context. Local reporting highlighted that the SENECA eCall integration was intended to reduce response times and improve dispatch accuracy, and testing in June 2017 was cited as validation of functional readiness.
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Government | 25 | $1M | Spain | Telefonica | SENECA Emergency Suite Command and Control | Emergency Management | 2024 |
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Government | 240000 | $45.0B | Spain | Telefonica | SENECA Emergency Suite Command and Control | Emergency Management | 2017 |
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Healthcare | 49466 | $5.2B | Spain | BMC Software | BMC Helix Chatbot | Chatbots and Conversational AI | 2019 |
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IT Decision Makers and Key Stakeholders at Telefonica
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Telefonica Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Telefonica software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Telefonica professional services include:
- Strategy Media, a United States based Media organization with 10 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Telefonica System Integrator / VAR Profile
Telefonica is a system integrator and technology consulting firm headquartered in Madrid, Spain, with approximately 100870 employees and annual revenues of $43.0B.
Telefonica implements and supports enterprise applications across markets such as IaaS, Collaboration, ERP Services and Operations and AI-Powered Application.
APPS RUN THE WORLD tracks 6 verified Telefonica software implementations across industries and regions, including: Aragon where Telefonica implemented Teltronic TETRA, Balearic Islands where Telefonica implemented SENECA Emergency Suite Communication, and Castile and León where Telefonica implemented SENECA Emergency Suite Command and Control.
Telefonica has a strategic VAR/SI partnership with Teltronic, Telefonica and BMC Software, backed by verified deployments.
Over the last few months, we recorded 1 evaluations related to Telefonica's services, including Strategy Media.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Telefonica partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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