TTEC
6312 South Fiddler's Green Circle, Suite 100N,
Greenwood Village, 80111, CO,
United States
Greenwood Village, 80111, CO,
United States
1 303-397-8100
Professional Services
TTEC
List of Software Implementations where TTEC is Reseller or System Integrator
TTEC, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. TTEC collaboration with software players such as KMS Lighthouse, Microsoft and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
TTEC is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| TTEC | Microsoft | Microsoft Dynamics 365 Business Central | ERP Financial | ERP Financial Management |
| TTEC | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management |
| TTEC | Microsoft | Microsoft Dynamics 365 Sales | Sales Automation,Sales Engagement | CRM |
| TTEC | Microsoft | Microsoft Power BI | Analytics and BI | Analytics and BI |
| TTEC | Microsoft | Microsoft Dynamics 365 Customer Insights | Customer Data Platform | CRM |
| TTEC | KMS Lighthouse | Kms Lighthouse Field Service | Field Service Management | ERP Services and Operations |
List of Software Implementations where TTEC is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
GE HealthCare | Healthcare | 53000 | $19.6B | United States | KMS Lighthouse | Kms Lighthouse Field Service | Field Service Management | 2018 |
In 2018, GE HealthCare implemented Kms Lighthouse Field Service to support customer service and technical support for its Cares Call Centers in the United States and Canada. The deployment applied Field Service Management capabilities to standardize knowledge delivery and technician guidance across support channels.
Kms Lighthouse Field Service was configured to deliver centralized knowledge management and guided troubleshooting workflows, enabling agents to follow structured case resolution steps and access troubleshooting content during live interactions. Technician facing usage is reflected in KMS communications about technicians accessing manuals and troubleshooting guides, which informed configuration of searchable content, procedural checklists, and contextual guidance.
The rollout covered Cares Call Centers in the US and Canada and extended to field service personnel who required mobile access to technical manuals. GE HealthCare implemented the solution with the system integrator TTEC, coordinating agent training and content curation to align service procedures with operational playbooks.
Governance included standardizing documentation, role based access to knowledge assets, and procedural workflows to reduce variability in support outcomes. The implementation produced explicit outcomes including a reduction in error rates to approximately 0.12 percent and shortened time to proficiency for new hires.
|
 |
Leatherman Tool Group | Manufacturing | 600 | $130M | United States | Microsoft | Microsoft Dynamics 365 Customer Insights | Customer Data Platform | 2022 |
In 2022, Leatherman Tool Group implemented Microsoft Dynamics 365 Customer Insights as its Customer Data Platform to unify customer data and enable personalized direct-to-consumer engagement. The implementation was executed with Avtex as the primary partner and SI/VAR TTEC involved in delivery, reflecting a partner-led deployment model for marketing and customer engagement capabilities.
Leatherman configured Microsoft Dynamics 365 Customer Insights to create unified customer profiles and personas, apply AI-driven segmentation, and automate cross-channel customer journeys. The solution was instrumented to trigger lifecycle communications including welcome messages, post-purchase follow-ups, re-engagement outreach, and text message campaigns, using Customer Insights orchestration and automation features to scale personalized experiences.
Operational integrations were built around the company website and existing demographic, behavioral, and transactional data feeds to stitch touchpoints into a single view. Marketing and sales teams use the Customer Data Platform to build profiles and trigger personalized actions, enabling coordinated cross-channel experiences while maintaining a centralized data store for segmentation and campaign activation.
Governance practices implemented alongside the platform emphasized consent management and compliance with privacy regulations such as the California Consumer Privacy Act and the General Data Protection Regulation. The platform is credited with supporting Leatherman’s expansion of direct online sales channels and has been associated with rapid growth in online sales and increased brand loyalty as stated by the company.
|
Showing 1 to 2 of 2 entries
IT Decision Makers and Key Stakeholders at TTEC
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating TTEC Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating TTEC software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
TTEC System Integrator / VAR Profile
TTEC is a system integrator and technology consulting firm headquartered in Greenwood Village, United States, with approximately 54000 employees and annual revenues of $2.5B.
TTEC implements and supports enterprise applications across markets such as ERP Services and Operations and CRM.
APPS RUN THE WORLD tracks 2 verified TTEC software implementations across industries and regions, including: GE HealthCare where TTEC implemented Kms Lighthouse Field Service, and Leatherman Tool Group where TTEC implemented Microsoft Dynamics 365 Customer Insights.
TTEC has a strategic VAR/SI partnership with KMS Lighthouse and Microsoft, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing TTEC partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete TTEC dataset, verified system implementations, and related deployment insights.