TOPdesk
Westlandseweg 40,
Delft, 2624 AD,
Netherlands
Delft, 2624 AD,
Netherlands
31 15 270-0900
Professional Services
TOPdesk
List of Software Implementations where TOPdesk is Reseller or System Integrator
TOPdesk, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. TOPdesk collaboration with software players such as Topdesk empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
TOPdesk is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| TOPdesk | Topdesk | TOPdesk | IT Service Management | ITSM |
List of Software Implementations where TOPdesk is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Co÷p.Bloemenveiling FloraHolland U. | Consumer Packaged Goods | 3500 | $4.1B | Netherlands | Topdesk | TOPdesk | IT Service Management | 2014 |
In 2014, Co÷p.Bloemenveiling FloraHolland U implemented TOPdesk as an on premise IT Service Management platform to centralize IT support workflows. The TOPdesk application was provisioned on premise and delivered by TOPdesk, serving as the primary IT Service Management system for the organization.
The implementation focused on standard ITSM capabilities including incident management, problem management, change management, a service catalog, knowledge base and self-service portal, along with SLA tracking and ticket lifecycle automation. TOPdesk was configured to enforce structured workflows, role based access controls, and automated ticket routing to support centralized service desk operations.
Operational coverage targeted the corporate IT organization and service desk functions, supporting an enterprise employee population of approximately 3,500 across FloraHolland. The on premise deployment was integrated into FloraHolland's corporate IT environment to support end user support, IT operations, and technical support teams without external third party integrations specified in the source.
Governance was formalized through process ownership and defined service owner responsibilities, with configuration control and process documentation to maintain ticketing and change workflows. Training and operational handover were aligned to service desk and IT operations teams, establishing TOPdesk as the authoritative IT Service Management tool for FloraHolland.
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TenneT Energy Community | Utilities | 8349 | $9.3B | Netherlands | Topdesk | TOPdesk | IT Service Management | 2015 |
In 2015, TenneT Energy Community implemented TOPdesk as its IT Service Management platform. The deployment was delivered on-premise and managed within TenneT infrastructure, with TOPdesk acting as the implementation partner, centralizing incident intake and service desk operations for enterprise IT. The TOPdesk IT Service Management deployment targeted standardization of service workflows across IT support teams and established a single system of record for IT requests and tickets.
The implementation configured core TOPdesk modules including incident management, problem management, change management, a service catalog and a self-service portal, alongside asset and configuration management capabilities. Workflows were defined for SLA tracking, priority routing and role based access controls, and the CMDB was provisioned to support request fulfillment and lifecycle tracking. Configuration emphasized catalog driven request fulfillment and documented process templates for repeatable service delivery.
As an on-premise TOPdesk instance, the system operated inside TenneT operational infrastructure under internal IT control, supporting IT service operations, service desk agents and request fulfillment teams across the organization. Operational coverage included ticketing, knowledge base access and user facing self service to streamline intake and reduce manual routing. Administration and platform stewardship were allocated to internal IT service management teams working alongside TOPdesk for operational support.
Governance established standardized incident and change processes with formal approval workflows and defined roles for service owners and change advisory functions. Rollout followed phased adoption across IT teams with configuration governance to control catalog updates and SLA definitions. Ongoing administration responsibilities and change control processes were documented to maintain consistency in the TOPdesk IT Service Management environment.
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IT Decision Makers and Key Stakeholders at TOPdesk
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating TOPdesk Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating TOPdesk software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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TOPdesk System Integrator / VAR Profile
TOPdesk is a system integrator and technology consulting firm headquartered in Delft, Netherlands, with approximately 1000 employees and annual revenues of $105M.
TOPdesk implements and supports enterprise applications across markets such as ITSM.
APPS RUN THE WORLD tracks 2 verified TOPdesk software implementations across industries and regions, including: Co÷p.Bloemenveiling FloraHolland U. where TOPdesk implemented TOPdesk, and TenneT Energy Community where TOPdesk implemented TOPdesk.
TOPdesk has a strategic VAR/SI partnership with Topdesk, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing TOPdesk partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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