Tricension
2345 Grand Blvd, Suite 600,
Kansas City, 64108, MO,
United States
Kansas City, 64108, MO,
United States
1 866-682-3021
Professional Services
Tricension
List of Software Implementations where Tricension is Reseller or System Integrator
Tricension, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Tricension collaboration with software players such as LiveVox empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Tricension is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Tricension | Oracle | Oracle NetSuite ERP | ERP Financial | ERP Financial Management |
| Tricension | Microsoft | Microsoft Dynamics CRM | CRM | CRM |
| Tricension | LiveVox | LiveVox Contact Center Platform | Call Center | CRM |
List of Software Implementations where Tricension is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
UnitedHealth Group | Insurance | 400000 | $400.3B | United States | LiveVox | LiveVox Contact Center Platform | Call Center | 2025 |
In 2025, UnitedHealth Group implemented LiveVox Contact Center Platform in a Call Center deployment to capture post call outcomes across its United States contact centers. The deployment used LiveVox Contact Center Platform as the primary capture layer for agent interactions and outcome coding, with Tricension delivering a middleware integration to centralize event and reporting data into UHGs EPMP system to strengthen compliance and performance oversight.
Configuration focused on LiveVox Reporting and Event APIs and the platform outcome coding capabilities, mapping post call disposition codes into structured event streams. The implementation aligned outcome coding with supervisor evaluation workflows and reporting feeds, enabling outcome attribution to agent sessions and supporting verification workflows within LiveVox reporting stacks.
Tricension implemented middleware to ingest LiveVox event and reporting data and synchronize it into EPMP, creating a persistent data flow between the contact center platform and enterprise performance management. The integration supported use cases for compliance controls and operational monitoring, and it was scoped to UnitedHealth Group contact centers in the United States where DNC and PEC governance applies.
Governance and operational impact concentrated on improving real time governance for DNC and PEC checks, enhancing supervisor evaluations, and informing workforce decision making through unified event and outcome data in EPMP. The project centralized contact center outcome telemetry into enterprise reporting, enabling oversight and compliance workflows without elevating inferred claims about cost or quantified performance improvements.
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IT Decision Makers and Key Stakeholders at Tricension
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Buyer Intent: Companies Evaluating Tricension Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Tricension software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Tricension System Integrator / VAR Profile
Tricension is a system integrator and technology consulting firm headquartered in Kansas City, United States, with approximately 30 employees and annual revenues of $4M.
Tricension implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified Tricension software implementations across industries and regions, including: UnitedHealth Group where Tricension implemented LiveVox Contact Center Platform.
Tricension has a strategic VAR/SI partnership with LiveVox, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Tricension partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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