Newcastle upon Tyne, NE4 7YA,
United Kingdom
Uptivity United Kingdom
Uptivity United Kingdom, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Uptivity United Kingdom collaboration with software players such as SenServe empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Uptivity United Kingdom | SenServe | SenServe Uptivity BeHeard | Survey and Questionnaire | Collaboration |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Sialkot International Airport Pakistan | Transportation | 350 | $20M | Pakistan | SenServe | SenServe Uptivity BeHeard | Survey and Questionnaire | 2023 | In 2023, Sialkot International Airport Pakistan deployed SenServe Uptivity BeHeard to capture passenger feedback and manage passenger experience. The implementation uses the SenServe Uptivity BeHeard application in the Survey and Questionnaire category, with deployment focused on passenger experience and CRM across multiple public and operational sections of the airport in Pakistan, and Uptivity United Kingdom engaged as the implementation partner while SenServe is the vendor. The rollout configured customized dashboards, scheduled and ad hoc reporting, and automated text notification workflows to capture real-time passenger feedback. Functional capabilities implemented include multi-location feedback capture, configurable reporting views for airport stakeholders, and automated alerting that surface issues to operational teams, reflecting typical Survey and Questionnaire application workflows for feedback management and response orchestration. Operational coverage is airport-wide, spanning check-in, security, terminal services, and boarding zones, with governance centered on passenger experience ownership and CRM-oriented routing of feedback. The deployment is reported to provide real-time feedback and alerting to improve service quality, and the configuration emphasizes dashboard-driven monitoring and text-based notifications for immediate operational response. | |
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IFFCO Group | Consumer Packaged Goods | 12000 | $3.0B | United Arab Emirates | SenServe | SenServe Uptivity BeHeard | Survey and Questionnaire | 2022 | In 2022, IFFCO Group implemented SenServe Uptivity BeHeard to capture customer feedback across its food-delivery operations in the United Arab Emirates, aligning the deployment with the Survey and Questionnaire category. The deployment was positioned to instrument feedback at delivery touchpoints and to centralize customer response data for operational review. The SenServe Uptivity BeHeard implementation leveraged the BeHeard feedback module that is part of Uptivity’s JustSell and Delivity packages, and was configured to support survey workflows, question sets, and feedback routing consistent with Survey and Questionnaire systems. Configuration work included mapping feedback prompts to delivery events and correlating responses with sensor-driven monitoring and asset status signals provided by Uptivity. Integrations and operational coverage focused on aligning the feedback module with Uptivity’s JustSell ecommerce platform, the JustChill delivery solution, and Asset Management components as a unified delivery stack. Uptivity United Kingdom acted as the technology delivery partner, and SenServe supplied the SenServe Uptivity BeHeard application, supporting rollout across IFFCO UAE food-delivery sites and ecommerce touchpoints. Governance and rollout were coordinated through Uptivity as the implementation partner, with centralized configuration and workflow ownership to embed Survey and Questionnaire capability into order to delivery processes. The implementation emphasized capturing structured customer feedback and linking it to sensor-driven operational signals to improve visibility into customer experience, no quantitative outcomes were provided. | |
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Noor Couture United Kingdom | Retail | 10 | $1M | United Kingdom | SenServe | SenServe Uptivity BeHeard | Survey and Questionnaire | 2020 | In 2020, Noor Couture United Kingdom implemented SenServe Uptivity BeHeard as part of a JustSell ecommerce and operations package delivered by Uptivity United Kingdom. The SenServe Uptivity BeHeard application was deployed during the March 2020 COVID lockdown to enable a rapid shift to online sales and to capture customer and staff feedback. The implementation integrated the BeHeard feedback app into JustSell ecommerce workflows, configuring Survey and Questionnaire capabilities to collect post purchase customer surveys and internal staff surveys, and instrumented feedback capture across the ecommerce order flow and customer service touchpoints. Operational scope covered Noor Couture United Kingdom online storefront and supporting operations, impacting ecommerce, customer engagement, and retail operations teams, with Uptivity United Kingdom acting as the systems integrator and SenServe as the vendor. Governance adjustments centralized survey collection into order and service workflows to standardize feedback capture and accelerate response processes. The deployment explicitly aimed to increase customer engagement and support Noor Couture United Kingdom recovery and boost sales during the pandemic. |
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Buyer Intent: Companies Evaluating Uptivity United Kingdom Services
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