Verizon
1095 Avenue of the Americas,
New York, 10036, NY,
United States
New York, 10036, NY,
United States
1 212-395-1000
Communications
Verizon
List of Software Implementations where Verizon is Reseller or System Integrator
Verizon, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Verizon collaboration with software players such as Vergic, IgniteTech and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Verizon is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Verizon | Vergic | Vergic Chatbot | Chatbots and Conversational AI | AI-Powered Application |
| Verizon | IgniteTech | IgniteTech StreetSmart | Field Service Management | ERP Services and Operations |
List of Software Implementations where Verizon is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
IDP Education | Education | 6806 | $682M | Australia | Vergic | Vergic Chatbot | Chatbots and Conversational AI | 2021 |
In 2021, IDP Education implemented Vergic Chatbot across 13 countries in the Pacific and APAC region. The deployment used Vergic Chatbot in the Chatbots and Conversational AI category to improve accessibility and online student and customer service, with a primary focus on customer service and lead capture across multiple APAC local sites.
The implementation combined AI driven intent detection and rule based qualification flows to qualify and assist website visitors, deploying conversational qualification logic and scripted response trees to capture leads and surface service requests. Vergic Chatbot was embedded on local IDP websites to present localized conversational journeys, and configurations emphasized both automated self service and qualification prior to escalation.
The project was executed with partner support from Verizon and integration with NICE CXone for contact center orchestration and agent handoff, enabling a hybrid bot to human workflow. Operational coverage targeted customer service and online student engagement across the 13-country footprint, with conversational content and qualification logic localized by market.
Governance centered on partner led rollout and localized conversation management, with operational ownership aligned to customer service and lead capture functions at regional sites. The stated outcomes included improved accessibility and enhanced online student and customer service and an expanded ability to capture leads through automated qualification using Vergic Chatbot in the Chatbots and Conversational AI category.
|
 |
New York City Department Of Sanitation | Government | 10000 | $1.9B | United States | IgniteTech | IgniteTech StreetSmart | Field Service Management | 2012 |
In 2012, New York City Department Of Sanitation implemented IgniteTech StreetSmart, a Field Service Management application. The deployment used IgniteTech StreetSmart delivered via Verizon Field Force Manager to support coordinated field operations across New York City.
Module usage documented in the engagement included mobile forms and GPS-based dispatch, enabling structured mobile reporting and location aware task assignment for crews. Configuration emphasized mobile form templates for field documentation, GPS based dispatch for route and crew coordination, and mobile reporting workflows to surface status updates to central operations.
Verizon served as the SI/VAR and delivered the solution through Verizon Field Force Manager, establishing a hosted mobile delivery architecture for field devices and in‑vehicle or handheld terminals. Operational coverage was focused on sanitation and debris clearing field operations in New York City and included coordination during Hurricane Sandy where StreetSmart was used to improve real time visibility and mobile reporting for field crews.
The engagement impacted dispatch, field reporting, task allocation, and documentation workflows, formalizing mobile data capture and GPS driven dispatch processes. The case study documents improved real time visibility and mobile reporting, and reports better task allocation and documentation as explicit operational outcomes.
|
Showing 1 to 2 of 2 entries
IT Decision Makers and Key Stakeholders at Verizon
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Verizon Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Verizon software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Verizon System Integrator / VAR Profile
Verizon is a system integrator and technology consulting firm headquartered in New York, United States, with approximately 99400 employees and annual revenues of $134.8B.
Verizon implements and supports enterprise applications across markets such as AI-Powered Application and ERP Services and Operations.
APPS RUN THE WORLD tracks 2 verified Verizon software implementations across industries and regions, including: IDP Education where Verizon implemented Vergic Chatbot, and New York City Department Of Sanitation where Verizon implemented IgniteTech StreetSmart.
Verizon has a strategic VAR/SI partnership with Vergic and IgniteTech, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Verizon partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete Verizon dataset, verified system implementations, and related deployment insights.