Top Customer Experience Software Apps, Market Size and Forecast
Since 2010, our global team of researchers has been studying the patterns of the Customer Experience software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our Customer Experience software market size and forecast assumptions and perhaps the rise and fall of certain Customer Experience vendors.
- Top 10 Customer Experience software vendors, market share, 2010-to-present, and five-year forecast
- 2010-to-present Customer Experience software market by revenue Type (on-prem vs cloud vs AI)
- 2010-to-present Customer Experience software market by customer size (revenue, employees, asset)
- 2010-to-present Customer Experience software market by industry (21 verticals)
- 2010-to-present Customer Experience software market by geography (city, state, country, region)
- 2010-to-present Customer Experience software market by channel (direct vs indirect)
- 2010-to-present Customer Experience software market by product market share
Some of the Customer Experience apps that we have been tracking include: Hotjar, FullStory, Adobe Experience Cloud, Wufoo Forms, Oracle Advertising (ex Oracle Data Cloud), Formstack Forms, Qualtrics CustomerXM, Contentsquare, Emplifi Astute VoCiperceptions, Momentive Usabilla, AutoAlert CXM, Survicate Customer Experience and Survey Software, Oracle CX Cloud, Alchemer Survey, Google Forms, Medallia Kampyle, Feefo Surveys, Popmenu, Decibel Insight, Gainsight Customer Experience (CX) and many others.
| Logo | Vendor | Product | Category | Market | Records |
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Nice Systems | NICE Voice of the Customer | Customer Experience | CRM | 9 |
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Qualtrics | Qualtrics Clarabridge CX Suite | Customer Experience | CRM | 9 |
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CallMiner | CallMiner Eureka | Customer Experience | CRM | 9 |
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Freshworks | Freddy AI Agent | Customer Experience | CRM | 8 |
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A2Z Sync | A2Z Sync | Customer Experience | CRM | 8 |
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Roller Software | Roller Software | Customer Experience | CRM | 8 |
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Medallia | Medalia Experience Cloud | Customer Experience | CRM | 8 |
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Khoros | Khoros Platform Care | Customer Experience | CRM | 8 |
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TelcoDR | ZephyrTel ResponseTek | Customer Experience | CRM | 8 |
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UXtweak | UXtweak | Customer Experience | CRM | 8 |
Buyer Intent: Companies Evaluating Customer Experience Apps
- Opn Healthcare, a United States based Healthcare organization with 480 Employees
- Soloway And Sons, a United States based Construction and Real Estate company with 10 Employees
- Bremich Cabinetmakers New Zealand, a New Zealand based Manufacturing organization with 15 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
| Opn Healthcare | Healthcare | 480 | $52M | United States | 2026-05-26 | |
| Soloway And Sons | Construction and Real Estate | 10 | $1M | United States | 2026-04-30 | |
| Bremich Cabinetmakers New Zealand | Manufacturing | 15 | $2M | New Zealand | 2026-02-13 | |
| Banking and Financial Services | 88 | $32M | United Kingdom | 2026-01-23 | ||
| Distribution | 133 | $50M | United States | 2025-11-26 | ||
| Government | 6000 | $1.0B | Taiwan | 2025-09-16 | ||
| Non Profit | 1649 | $82M | United States | 2025-08-21 | ||
| Retail | 31700 | $4.3B | United States | 2025-07-23 | ||
| Professional Services | 30000 | $3.7B | United Kingdom | 2025-07-07 | ||
| Education | 1400 | $250M | Singapore | 2025-05-21 |