ABBANK
No. 36 Hoang Cau, O Cho Dua Ward, Dong Da District,
Hanoi, 100000,
Vietnam
Hanoi, 100000,
Vietnam
84 24 37 612 888
Banking and Financial Services
ABBANK Technographics
ABBANK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ABBANK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3709 ABBANK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ABBANK has purchased the following applications: Temenos T24 for Core Banking in 2009, Microsoft 365 for Collaboration in 2020, Backbase Digital Engage for Customer Engagement in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ABBANK is running and its propensity to invest more and deepen its relationship with Temenos , Microsoft , Backbase Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ABBANK revenues, which have grown to $340.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ABBANK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ABBANK Tech Stack and Enterprise Applications
ABBANK ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2009 | 2009 |
ABBANK selected and deployed Temenos T24 in 2009 to replace a legacy core banking platform. The implementation centered on Temenos T24 as the bank’s Core Banking application and included integration with jBase for database operations and Crystal Reports for operational and regulatory reporting; project work specifically analyzed and designed reports for ABBANK (An Binh Bank) using jBase and Crystal Reports. Post‑implementation activity has focused on maintaining and operating the T24 Temenos system, providing ongoing application administration, reporting support, and continued use of T24 to run ABBANK’s core banking functions.
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ABBANK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, ABBANK deployed Microsoft 365 as its Collaboration platform. The deployment is observable on ABBANK's public website, indicating Microsoft 365 is active both for customer-facing digital presence and internal collaboration channels. ABBANK Microsoft 365 Collaboration establishes a cloud-hosted tenant model to deliver centralized productivity and communication services across the bank.
Configuration includes core Microsoft 365 capabilities such as Exchange Online for enterprise email, Microsoft Teams for real-time chat and meetings, SharePoint Online for document management and intranet experiences, OneDrive for personal file storage, and the Office application suite for productivity. These Collaboration modules support business functions including corporate communications, document collaboration, knowledge management, and day-to-day employee productivity. The implementation signal is consistent with a standard Microsoft 365 Collaboration footprint supporting both web-facing content and internal collaboration workflows.
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ABBANK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Backbase Solutions | Legacy | Backbase Digital Engage | Customer Engagement | CRM | n/a | 2024 | 2025 |
In 2024 ABBANK implemented Backbase Digital Engage as the core engagement layer for ABBANK Business, its new SME-focused digital banking platform. Backbase Digital Engage is identified in this deployment under the Customer Engagement category and was positioned to drive customer-facing journeys and digital onboarding for SME clients.
Configuration and module usage centered on customer journey orchestration, onboarding automation, and SME servicing workflows consistent with Backbase Digital Engage capabilities. The implementation aligned these functional modules with ABBANK Business to support account opening, service requests, and front-office engagement processes for small and medium enterprises.
The Backbase Digital Engage deployment operated as part of Backbase's broader Engagement Banking Platform at ABBANK, integrating engagement and orchestration capabilities into the bank's digital channel stack. Operational scope concentrated on SME banking and frontline servicing functions, with platform configuration focused on consolidating customer engagement workflows and automated onboarding paths.
ABBANK completed a three-month migration to the new platform and announced in January 2025 that the program achieved 100% customer migration to ABBANK Business. Governance and rollout were executed to enable full customer cutover within that defined migration window, positioning Backbase Digital Engage as the primary Customer Engagement application for ABBANK's SME business.
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ABBANK TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Risk Management | TRM |
|
2022 | 2022 |
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ABBANK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
|
2011 | 2011 |
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SD-WAN | IaaS |
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2022 | 2022 |
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SD-WAN | IaaS |
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2022 | 2022 |
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ABBANK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Next Generation Firewall | CyberSecurity |
|
2022 | 2022 |
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IT Decision Makers and Key Stakeholders at ABBANK
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Chief Information Officer | CXO | IT | |
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IT Director | Director | IT | |
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IT Deputy Director | Director | IT | |
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Chief Information Officer | CXO | IT | |
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Deputy Director Information Technology | Director | IT | |
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IT Deputy Director | Director | IT | |
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Acting General Director | Director | Operations | |
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Chief Accountant | CXO | Finance | |
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CIO | CXO | Finance | |
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Deputy General Manager | Manager | Finance | |
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Apps Being Evaluated by ABBANK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ABBANK IT executives and key decision makers. This section highlights ABBANK's latest recorded technology evaluations, including SAP Core Banking for Core Banking on 2024-12-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ABBANK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-12-19 | ABBANK | Evaluated | SAP | SAP Core Banking | Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD ABBANK Technographics
ABBANK is a Banking and Financial Services organization based in Vietnam,
with around 3709 employees and annual revenues of $340.0 million.
ABBANK operates a diverse technology stack with applications such as
Temenos T24, Microsoft 365 and Backbase Digital Engage,
covering areas like Core Banking, Collaboration and Customer Engagement.
ABBANK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Temenos, Microsoft and Backbase Solutions.
ABBANK recently adopted applications including
Backbase Digital Engage in 2024, SAS Model Risk Management in 2022 and Fortinet SD-WAN in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ABBANK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ABBANK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ABBANK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.