British Columbia Lottery Corporation (BCLC)
74 West Seymour Street,
Kamloops, V2C 1E2, BC,
Canada
Kamloops, V2C 1E2, BC,
Canada
1 250-828-5500
Professional Services
British Columbia Lottery Corporation (BCLC) Technographics
British Columbia Lottery Corporation (BCLC) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by British Columbia Lottery Corporation (BCLC) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 British Columbia Lottery Corporation (BCLC) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that British Columbia Lottery Corporation (BCLC) has purchased the following applications: SAP SuccessFactors Employee Central Global Benefits for Benefits Administration in 2013, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems British Columbia Lottery Corporation (BCLC) is running and its propensity to invest more and deepen its relationship with SAP , Freshworks , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing British Columbia Lottery Corporation (BCLC) revenues, which have grown to $310.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for British Columbia Lottery Corporation (BCLC) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
British Columbia Lottery Corporation (BCLC) Tech Stack and Enterprise Applications
British Columbia Lottery Corporation (BCLC) HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central Global Benefits | Benefits Administration | HCM | n/a | 2013 | 2013 |
In 2013 British Columbia Lottery Corporation implemented SAP SuccessFactors Employee Central Global Benefits to centralize Benefits Administration for HR operations and shared services. The deployment established the application as the authoritative system for employee benefits records and configuration within the Benefits Administration category.
Configuration work emphasized benefits plan modeling, eligibility rule engines, enrollment workflows, life event processing, dependent management, and reporting and audit capabilities consistent with SAP SuccessFactors Employee Central Global Benefits. Implementation tasks included tailoring plan tiers, effective dating and rule-driven enrollment logic to align benefits programs with corporate HR policies.
Operational scope covered HR operations, shared services, payroll coordination and compensation teams, with benefits administrators and HR business partners as the primary users of the Benefits Administration solution. The project focused on consolidating benefits data and standardizing case handling for enrollments and qualifying life events to support consistent administration.
Governance established shared services ownership for benefits administration, introduced formal change control for plan configuration, and implemented role-based administration and audit controls. Process development and targeted training were emphasized to embed new workflows and sustain ongoing configuration and administration.
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Compensation Management | HCM |
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2013 | 2013 |
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Learning and Development | HCM |
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2013 | 2013 |
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Payroll | HCM |
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2013 | 2013 |
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Performance and Goal Management | HCM |
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2013 | 2013 |
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Succession and Leadership Planning | HCM |
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2013 | 2013 |
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Workforce Analytics | HCM |
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2013 | 2013 |
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Workforce Management | HCM |
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2024 | 2024 |
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British Columbia Lottery Corporation (BCLC) AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, British Columbia Lottery Corporation (BCLC) deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website. The implementation uses Salesforce Chat within the Chatbots and Conversational AI category to deliver live web chat for player inquiries, session-level transcript capture, and pre-chat data collection. This deployment supports customer service and web engagement functions across BCLC's digital channels.
Configuration emphasized standard Chatbots and Conversational AI capabilities, including real-time chat routing, agent handoff, pre-chat forms, and canned response libraries, with the full application name Salesforce Chat (formerly Salesforce Live Agent) used for product identification. The solution captures chat transcripts for downstream tracking and follow-up workflows and surfaces conversations into agent consoles for live handling. Governance and operational ownership were organized around customer service teams, with a phased rollout on the public website and ongoing configuration updates to routing and response content.
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British Columbia Lottery Corporation (BCLC) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, British Columbia Lottery Corporation, BCLC implemented Microsoft 365. The deployment served as the organization wide Collaboration platform and was provisioned to support roughly 900 employees across corporate and business functions.
Microsoft 365 was configured to deliver core Collaboration capabilities, with Office 365 Mail used for corporate email routing and for handling website related email traffic. The implementation consolidated Exchange Online for email, Microsoft Teams for meetings and real time messaging, and SharePoint Online together with OneDrive for content collaboration and document management. Identity and access were managed through Microsoft identity services to enable single sign on and centralized account provisioning.
Operational rollout emphasized tenant level administration, mailbox lifecycle and information governance controls, and adoption across IT, corporate communications and business units. The use of Office 365 Mail on the BCLC website indicates external email routing through the Microsoft 365 tenant, and governance centered on tenant administration and identity driven access controls.
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British Columbia Lottery Corporation (BCLC) Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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British Columbia Lottery Corporation (BCLC) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics, Call Tracking and Recording | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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British Columbia Lottery Corporation (BCLC) ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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British Columbia Lottery Corporation (BCLC) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at British Columbia Lottery Corporation (BCLC)
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Talent | Director | HR | |
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Vice President Human Resources | VP | HR | |
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Director Talent Acquisition & Total Rewards | Director | HR | |
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Talent Acquisition and HRIS Manager | Manager | HR | |
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Communications Officer | Manager | Marketing | |
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Senior Advisor (Employee Wellness, Recognition and Benefits) | Manager | HR | |
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HRMS Business Solutions Analyst - SuccessFactors | Manager | HR | |
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Apps Being Evaluated by British Columbia Lottery Corporation (BCLC) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from British Columbia Lottery Corporation (BCLC) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the British Columbia Lottery Corporation (BCLC) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD British Columbia Lottery Corporation (BCLC) Technographics
British Columbia Lottery Corporation (BCLC) is a Professional Services organization based in Canada,
with around 900 employees and annual revenues of $310.0 million.
British Columbia Lottery Corporation (BCLC) operates a diverse technology stack with applications such as
SAP SuccessFactors Employee Central Global Benefits, Salesforce Chat (formerly Salesforce Live Agent) and Microsoft 365,
covering areas like Benefits Administration, Chatbots and Conversational AI and Collaboration.
British Columbia Lottery Corporation (BCLC) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Salesforce and Microsoft.
British Columbia Lottery Corporation (BCLC) recently adopted applications including
Freshdesk Workforce Management in 2024, Creovai in 2024 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of British Columbia Lottery Corporation (BCLC)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates British Columbia Lottery Corporation (BCLC)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete British Columbia Lottery Corporation (BCLC) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.