Capital Bank
2275 Research Blvd., Suite 600,
Rockville, Maryland, 20850,
United States
Rockville, Maryland, 20850,
United States
1 301-468-8848
Banking and Financial Services
Capital Bank Technographics
Capital Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Capital Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 389 Capital Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Capital Bank has purchased the following applications: Fiserv Premier Bank Platform for Core Banking in 2012, Sisense Fusion for Analytics and BI in 2023, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Capital Bank is running and its propensity to invest more and deepen its relationship with Fiserv , Sisense , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Capital Bank revenues, which have grown to $183.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Capital Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Capital Bank Tech Stack and Enterprise Applications
Capital Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Premier Bank Platform | Core Banking | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, Capital Bank implemented the Fiserv Premier Bank Platform, a Core Banking solution, and outsourced its account processing to a Fiserv service center. The bank transitioned from having accounts processed by an independent vendor that licensed Premier to a direct operational relationship with Fiserv, a change intended to centralize processing under a single vendor-hosted data center and take full advantage of Premier capabilities. Capital Bank is headquartered in Rockville Maryland and cited scalability as a driver to keep pace with its growing footprint following recent acquisitions. The deployment aligns with the bank's primarily commercial focus and its strategy to expand digitally beyond geographic branch limits.
The implementation included a broad functional footprint across credit, channels, and customer onboarding, with the Fiserv Premier Bank Platform complemented by Consumer and Commercial Credit Full Service for credit card management, Retail Online and Business Online for online banking, Mobiliti for mobile banking, AccountCreate for online account opening, CheckFree RXP for bill payment, and Popmoney for person to person payments. These modules provide end to end capabilities for account lifecycle management, card account processing, real time online account access, mobile channel transactions, electronic bill presentment and payments, and online account acquisition. The bank explicitly selected these components to expand self service and reduce in branch activity for retail and small business clients.
Integration work focused on tightly coupling the credit card management system with the Premier core, and on enabling functionality that interfaces and extracts information across Fiserv solutions. The implementation moved account processing into a Fiserv service center to unify data flows and reduce manual keystrokes, and the integrated stack supports real time access for consumer and corporate customers through Retail Online and Business Online. Operational coverage extended across the bank’s commercial and consumer banking channels and supported planned product rollout for competitive credit card offerings.
Governance and operational outcomes emphasized vendor consolidation and platform standardization, bringing technology under one umbrella to increase efficiencies and enhance internal controls. Capital Bank called out usability, integration, and scalability as explicit selection criteria, and the outsourced processing model created a direct contractual and operational relationship with Fiserv to access platform updates and services. The migration to Fiserv solutions was also positioned to support the bank’s environmental initiatives by enabling online account opening, online bill payment, and mobile banking to reduce customer branch visits.
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Capital Bank Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sisense | Legacy | Sisense Fusion | Analytics and BI | Analytics and BI | n/a | 2023 | 2023 |
In 2023, Capital Bank deployed Sisense Fusion to provide embedded reporting and interactive analytics. Sisense Fusion is operating as the bank's Analytics and BI layer and is exposed through Capital Bank's website, delivering web-embedded dashboards and visualizations to authenticated users.
The implementation centers on embedded analytics and dashboarding, with data modeling and visualization capabilities configured to support interactive, widget-driven dashboards and consolidated data models. Configuration includes dashboard embedding for web delivery and standard analytics workflows such as data ingestion, model federation, and scheduled refresh processes consistent with Analytics and BI functional patterns.
Integration with the bank's identity provider is enabled via Okta SAML single sign-on, allowing secure access to Sisense Fusion through the existing corporate access portal. Operational coverage includes both customer-facing web pages and internal analytics access, supporting business functions such as customer reporting, retail banking analytics, and operational monitoring within the bank.
Governance is implemented through identity-driven access control and role-based permissions tied to the Okta integration, and the deployment requires coordination between digital channels, analytics teams, and content owners for dashboard publishing and change control. The configuration consolidates Analytics and BI delivery into a single embedded platform, standardizing dashboard governance and secure web delivery.
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Capital Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Capital Bank implemented Microsoft 365 as its Collaboration platform. The deployment serves a mid-market US bank with roughly 389 employees and is positioned to centralize productivity and corporate communications for the organization.
Microsoft 365 provides cloud-based email, calendaring, document collaboration, real-time chat, and web and desktop productivity applications, aligning with typical Collaboration functionality. The implementation leverages Microsoft 365 for hosted collaboration services and cloud storage provisioning to enable team workspaces, document co-authoring, and unified communication across business units.
Capital Bank is using Microsoft 365 on their website, indicating integration of Microsoft hosted services with public facing assets. The rollout impacts business functions including corporate communications, customer-facing staff collaboration, and internal knowledge sharing, establishing Microsoft 365 Collaboration as the primary platform for organizationwide collaboration workflows.
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Capital Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Capital Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Performance Management | ITSM |
|
2016 | 2016 |
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Capital Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Capital Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Capital Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Capital Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Capital Bank IT executives and key decision makers. This section highlights Capital Bank's latest recorded technology evaluations, including Jack Henry Banking SilverLake Xperience for Customer Experience on 2026-02-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Capital Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-09 | Capital Bank | Evaluated | Jack Henry & Associates | Jack Henry Banking SilverLake Xperience | Customer Experience | CRM |
FAQ - APPS RUN THE WORLD Capital Bank Technographics
Capital Bank is a Banking and Financial Services organization based in United States,
with around 389 employees and annual revenues of $183.0 million.
Capital Bank operates a diverse technology stack with applications such as
Fiserv Premier Bank Platform, Sisense Fusion and Microsoft 365,
covering areas like Core Banking, Analytics and BI and Collaboration.
Capital Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fiserv, Sisense and Microsoft.
Capital Bank recently adopted applications including
Sisense Fusion in 2023, Criteo Commerce Media Platform in 2022 and Microsoft 365 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Capital Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Capital Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Capital Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.