City of Augusta GA
535 Telfair Street,
Augusta, 30901, GA,
United States
Augusta, 30901, GA,
United States
1 706-821-2300
Government
City of Augusta GA Technographics
City of Augusta GA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Augusta GA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2300 City of Augusta GA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Augusta GA has purchased the following applications: Tyler New World ERP for Government ERP in 2009, Microsoft 365 for Collaboration in 2018, CivicEngage for Citizen Engagement in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Augusta GA is running and its propensity to invest more and deepen its relationship with Tyler Technologies , Microsoft , CivicPlus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Augusta GA revenues, which have grown to $302.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Augusta GA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Augusta GA Tech Stack and Enterprise Applications
City of Augusta GA ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler New World ERP | Government ERP | ERP Services and Operations | n/a | 2009 | 2010 |
In 2009 City of Augusta GA implemented Tyler New World ERP as its Government ERP to centralize court-facing municipal workflows and municipal financial recordkeeping. The deployment targeted court administration and front-office clerical operations, establishing Tyler New World ERP as the primary application used by reception staff, court employees, the District Attorney, and the Solicitor's Office for daily case and cash handling tasks.
The implementation configured Tyler New World ERP to support citation entry, bond accounting, forfeiture tracking, and court case record retrieval, reflecting the application usage described in job duties for receptionist and clerical staff. Functional configuration emphasized structured data entry screens for citations and bonds, cashiering and forfeiture workflows, and records management capabilities to maintain bond monies and case documents, with role-based access controls aligned to office roles such as Office Manager and court clerks.
Operational coverage includes city court operations in Augusta, GA, with staff operating a local New World computer system to retrieve and maintain information for departmental purposes. The system is used to pull monthly cash bond forfeiture reports which are processed through the Office Manager for payment to State Court, and it supports interactions between municipal clerks, prosecutors, and the public for warrants, citations, bonds, and court-related inquiries.
Governance and process adjustments centered on departmental standard operating procedures, data entry quality controls, and staff training requirements tied to the New World system. Job qualifications and ongoing operational expectations require familiarity with department operating procedures, state laws, and proficiency using Tyler New World ERP for routine cashiering, records maintenance, and court administrative workflows.
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City of Augusta GA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, City of Augusta GA implemented Microsoft 365 in the Collaboration category. Microsoft 365 is referenced on the city website, indicating the city surfaced Microsoft 365 services as part of its public or employee facing digital estate.
The deployment uses a cloud based Microsoft 365 tenant to provide core Collaboration capabilities, including Exchange Online for municipal email, SharePoint Online for intranet and web content management, Microsoft Teams for meetings and real time collaboration, and OneDrive for personal file storage. Configuration and operational coverage center on tenant administration and role based access controls to support municipal departments and administrative functions across the city staff, aligning the City of Augusta GA Microsoft 365 Collaboration environment with standard SaaS collaboration governance and user productivity workflows.
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City of Augusta GA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicEngage | Citizen Engagement | CRM | n/a | 2015 | 2015 |
In 2015, the City of Augusta GA deployed CivicEngage for Citizen Engagement on its municipal website. The implementation positioned CivicEngage as the municipal-facing citizen engagement and web publishing layer to centralize public information and to provide a single channel for online service intake.
CivicEngage was configured to deliver core Citizen Engagement capabilities common to the category, including web content management, online forms and service request intake, event calendars, and public notices. Configuration work emphasized role-based content publishing, templated page structures, and mobile-responsive presentation to ensure consistent public-facing experiences.
The deployment is integrated directly with the City of Augusta GA website, surfacing CivicEngage-managed pages and interactive forms through the municipal domain. Operational coverage includes municipal departments that publish public information and receive inbound citizen requests, with the platform serving as the front-end channel for citizen communications and request capture.
Governance focused on editorial workflows and delegated publishing permissions for department content owners, together with standardized templates and request routing to departmental inboxes. CivicEngage remains the primary application for Citizen Engagement on the municipal site, supporting ongoing content operations and citizen service intake.
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Citizen Engagement | CRM |
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2019 | 2019 |
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City of Augusta GA ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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City of Augusta GA PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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City of Augusta GA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at City of Augusta GA
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Augusta GA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Augusta GA IT executives and key decision makers. This section highlights City of Augusta GA's latest recorded technology evaluations, including SoundHound Houndify AI Platform for Cognitive Computing on 2025-11-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Augusta GA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-11-26 | City of Augusta GA | Evaluated | SoundHound Inc. | SoundHound Houndify AI Platform | Cognitive Computing | AI-Powered Application |
FAQ - APPS RUN THE WORLD City of Augusta GA Technographics
City of Augusta GA is a Government organization based in United States,
with around 2300 employees and annual revenues of $302.0 million.
City of Augusta GA operates a diverse technology stack with applications such as
Tyler New World ERP, Microsoft 365 and CivicEngage,
covering areas like Government ERP, Collaboration and Citizen Engagement .
City of Augusta GA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tyler Technologies, Microsoft and CivicPlus.
City of Augusta GA recently adopted applications including
Postmark in 2020, GoDaddy in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Augusta GA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Augusta GA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Augusta GA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.