Escondido, 92025, CA,
United States
City of Escondido Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Escondido and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 960 City of Escondido employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Escondido has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2021, Freshservice for IT Service Management in 2023, Esri Arcgis for Geographic Information System in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Escondido is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Microsoft , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Escondido revenues, which have grown to $180.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Escondido intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, City of Escondido deployed Zoom for Audio Video and Web Conferencing on its public website to provide virtual access to municipal meetings and public services. City of Escondido uses Zoom as its Audio Video and Web Conferencing application to surface meeting join links and broadcast formats directly from https://www.escondido.org/.
The implementation emphasizes Zoom meeting and Zoom webinar capabilities, using video conferencing, screen sharing, cloud recording and playback, and webinar registration and moderation workflows consistent with public meetings. Configuration work described on the website shows embedded join controls and public meeting links, together with role-based host and participant permissions to support council meetings and community engagement sessions.
Operational coverage includes public-facing channels and internal municipal departments, enabling citizens to access live sessions from the city website and providing city staff a common virtual meeting platform. Governance adjustments align scheduling and access controls with municipal public notice requirements, with IT provisioning accounts and embedding Zoom meeting URLs into web pages to centralize virtual meeting access.
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2023 | 2023 |
In 2023, the City of Escondido deployed Freshservice as its IT Service Management solution. Freshservice is surfaced on the city website to provide a single point of contact for citizens and city employees, enabling web based ticket intake, self service requests, and knowledge access while positioning Freshservice as the City of Escondido IT Service Management platform for centralized incident and request capture.
The implementation emphasizes standard IT service management capabilities including ticketing and incident management, a public self service portal and knowledge base, catalog driven request fulfillment, automation for routing and SLA tracking, and IT asset visibility consistent with IT Service Management platforms. Operational ownership is centralized in the city IT service desk and the deployment supports internal departmental support workflows alongside citizen facing service intake through the municipal website.
|
PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Esri | Legacy | Esri Arcgis | Geographic Information System | PLM and Engineering | n/a | 2020 | 2020 |
In 2020, City of Escondido deployed Esri Arcgis on its public website as a Geographic Information System. The implementation is focused on delivering interactive, web‑based maps and geospatial content to residents and stakeholders through embedded mapping components on the municipal site.
Esri Arcgis is configured to publish map layers and web map applications that surface spatial datasets and attribute information for public consumption. Functional capabilities in this Geographic Information System deployment include cartographic map rendering, layer-based data publishing, search and location functionality, and web map application embedding to support municipal mapping needs.
Integration for this deployment is concentrated on the city website, where Esri Arcgis web services and embedded map views provide live geospatial content to public pages and information portals. Governance is organized around GIS data management and map publishing workflows maintained by the city GIS and IT functions, aligning data refresh routines and access controls to support planning, public information, and operational mapping use cases.
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2022 | 2022 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||