Jonesboro, 72401, GA,
United States
City of Jonesboro, GA Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Jonesboro, GA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 City of Jonesboro, GA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Jonesboro, GA has purchased the following applications: Employee Navigator for Benefits Administration in 2021, CivicEngage for Citizen Engagement in 2015, Microsoft Azure Monitor for Application Performance Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Jonesboro, GA is running and its propensity to invest more and deepen its relationship with Employee Navigator , SyncHR, PrimePay company , CivicPlus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Jonesboro, GA revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Jonesboro, GA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Employee Navigator | Legacy | Employee Navigator | Benefits Administration | HCM | n/a | 2021 | 2021 |
In 2021, City of Jonesboro, GA implemented Employee Navigator for Benefits Administration to centralize employee benefit enrollment and eligibility management across a municipal workforce of approximately 600 employees. The deployment was positioned to support HR responsibilities including recruitment, applicant tracking, onboarding, orientation, and benefits enrollment, with direct operational ownership by the city HR team and hiring managers and directors for job postings and new hire processing.
Employee Navigator was configured to deliver core Benefits Administration capabilities such as plan configuration, employee self service for enrollment and life events, open enrollment coordination, and onboarding linkage to HR workflows. Implementation work was performed alongside a parallel introduction of SyncHR, with Employee Navigator providing the benefits administration layer and the HR team aligning onboarding and orientation processes to the new system workflows.
Operational coverage included citywide employee populations and day to day HR operations, explicitly supporting DOT and municipal drug testing processes as part of new hire and ongoing compliance workflows. Governance was organized within HR, with the Human Resources Representative handling training, user support, benefit enrollment assistance, and coordination with hiring managers during the rollout and stabilization period.
Technically the implementation followed a cloud delivered benefits administration model, emphasizing configuration of eligibility rules and employee-facing enrollment portals rather than on premise infrastructure. Employee Navigator was restated as the benefits administration platform used by the City of Jonesboro, GA to unify benefits enrollment, onboarding touchpoints, and ongoing HR benefit administration activities.
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Core HR | HCM |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicEngage | Citizen Engagement | CRM | n/a | 2015 | 2015 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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Citizen Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Monitor | Application Performance Management | ITSM | n/a | 2018 | 2018 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2024 | 2024 |
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