City of Jonesboro, GA
300 S Church Street,
Jonesboro, 72401, GA,
United States
Jonesboro, 72401, GA,
United States
1 870-932-0820
Government
City of Jonesboro, GA Technographics
City of Jonesboro, GA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Jonesboro, GA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 City of Jonesboro, GA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Jonesboro, GA has purchased the following applications: Employee Navigator for Benefits Administration in 2021, CivicEngage for Citizen Engagement in 2015, Microsoft Azure Monitor for Application Performance Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Jonesboro, GA is running and its propensity to invest more and deepen its relationship with Employee Navigator , SyncHR, PrimePay company , CivicPlus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Jonesboro, GA revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Jonesboro, GA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Jonesboro, GA Tech Stack and Enterprise Applications
City of Jonesboro, GA HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Employee Navigator | Legacy | Employee Navigator | Benefits Administration | HCM | n/a | 2021 | 2021 |
In 2021, City of Jonesboro, GA implemented Employee Navigator for Benefits Administration to centralize employee benefit enrollment and eligibility management across a municipal workforce of approximately 600 employees. The deployment was positioned to support HR responsibilities including recruitment, applicant tracking, onboarding, orientation, and benefits enrollment, with direct operational ownership by the city HR team and hiring managers and directors for job postings and new hire processing.
Employee Navigator was configured to deliver core Benefits Administration capabilities such as plan configuration, employee self service for enrollment and life events, open enrollment coordination, and onboarding linkage to HR workflows. Implementation work was performed alongside a parallel introduction of SyncHR, with Employee Navigator providing the benefits administration layer and the HR team aligning onboarding and orientation processes to the new system workflows.
Operational coverage included citywide employee populations and day to day HR operations, explicitly supporting DOT and municipal drug testing processes as part of new hire and ongoing compliance workflows. Governance was organized within HR, with the Human Resources Representative handling training, user support, benefit enrollment assistance, and coordination with hiring managers during the rollout and stabilization period.
Technically the implementation followed a cloud delivered benefits administration model, emphasizing configuration of eligibility rules and employee-facing enrollment portals rather than on premise infrastructure. Employee Navigator was restated as the benefits administration platform used by the City of Jonesboro, GA to unify benefits enrollment, onboarding touchpoints, and ongoing HR benefit administration activities.
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Core HR | HCM |
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2021 | 2021 |
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City of Jonesboro, GA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicEngage | Citizen Engagement | CRM | n/a | 2015 | 2015 |
In 2015, the City of Jonesboro, GA deployed CivicEngage on its public website. The deployment established CivicEngage as the municipal web platform and positioned the city to manage resident communications and online services consistent with the Citizen Engagement category. The implementation centralized public-facing content, notifications, and resident access to services on jonesboro.org.
CivicEngage was configured to deliver core Citizen Engagement capabilities, including web content management, news and public notices, event calendars, online forms, and citizen request workflows. The configuration emphasized role-based editorial controls, multi-tier approval workflows, and department-aligned content ownership to support coordinated communications and service intake across city functions. The full application name CivicEngage is used for site publishing and resident interactions.
Operationally the platform was embedded in the city website and used across municipal departments for publishing information and capturing resident submissions. Governance focused on departmental editors, approval routing, and scheduled publishing to keep site content current and consistent with municipal communication policies. The implementation narrative centers on CivicEngage as the City of Jonesboro, GA solution for Citizen Engagement on its official website.
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Citizen Engagement | CRM |
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2019 | 2019 |
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Citizen Engagement | CRM |
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2021 | 2021 |
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City of Jonesboro, GA ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Monitor | Application Performance Management | ITSM | n/a | 2018 | 2018 |
In 2018, the City of Jonesboro, GA implemented Microsoft Azure Monitor for Application Performance Management on its public website. The Microsoft Azure Monitor deployment centralizes telemetry for the municipal web application, collecting real-time metrics, request traces, and application logs to support observability of the public web presence. This configuration targets website availability and performance monitoring and provides centralized dashboards for web operations staff.
The implementation leverages core Application Performance Management capabilities including metric aggregation, log analytics, alerting, and dashboarding to surface performance regressions and operational issues. Operational scope focuses on IT operations and web services teams responsible for the city website and public online services, with governance anchored in role based access to dashboards and alert routing to responsible groups. Integrations are limited to the website telemetry stream into Microsoft Azure Monitor and standard monitoring workflows, with configuration aligned to web application observability and incident response processes.
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Application Performance Management | ITSM |
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2019 | 2019 |
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City of Jonesboro, GA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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City of Jonesboro, GA CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at City of Jonesboro, GA
| First Name | Last Name | Title | Function | Department | Phone | |
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Finance Director | Director | Finance | |
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Finance Manager | Manager | Finance | |
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Apps Being Evaluated by City of Jonesboro, GA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Jonesboro, GA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Jonesboro, GA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD City of Jonesboro, GA Technographics
City of Jonesboro, GA is a Government organization based in United States,
with around 600 employees and annual revenues of $60.0 million.
City of Jonesboro, GA operates a diverse technology stack with applications such as
Employee Navigator, CivicEngage and Microsoft Azure Monitor,
covering areas like Benefits Administration, Citizen Engagement and Application Performance Management.
City of Jonesboro, GA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Employee Navigator, CivicPlus and Microsoft.
City of Jonesboro, GA recently adopted applications including
Armis Centrix in 2024, Cloudflare CDN in 2022 and Employee Navigator in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Jonesboro, GA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Jonesboro, GA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Jonesboro, GA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.