Department for Education
Piccadilly Gate Store Street,
Manchester, M1 2WD,
United Kingdom
Manchester, M1 2WD,
United Kingdom
44 37 0000-2288
Education
Department for Education Technographics
Department for Education Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Department for Education and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7298 Department for Education employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Department for Education has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2020, Workday Absence Management for Absence and Leave Management in 2018, Ruby Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Department for Education is running and its propensity to invest more and deepen its relationship with Microsoft , Workday , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Department for Education revenues, which have grown to $91.7 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Department for Education intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Department for Education Tech Stack and Enterprise Applications
Department for Education ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Business Central | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Department for Education implemented Microsoft Dynamics 365 Business Central as its ERP Financial platform. The recorded engagement shows consultant activity beginning January 2020 with development and configuration work focused on Business Central extensions and API surface area, reflecting a multi year contract presence in Coventry, England.
The Microsoft Dynamics 365 Business Central deployment emphasized core financial management capabilities typical of ERP Financial systems, including general ledger configuration, accounts payable and receivable workflows, procurement transaction handling, and operational reporting. Development work used C/AL and AL for Business Central customizations, and Business Central Extensions were authored to adapt base finance processes to departmental controls.
Integrations were centered on Business Central API interactions and Azure based tooling, with Microsoft Azure API Management used to mediate external API calls and Microsoft DevOps applied for source control and continuous delivery. Reporting and document automation components included Jet Reports for financial reporting and Continia Document Capture for purchase invoice ingestion and document processing.
Governance and rollout practices reflected developer led CI CD pipelines and API governance, with configuration management and change control coordinated through Microsoft DevOps. Operational ownership aligned to finance and procurement functions, and the implementation narrative centers on packaged ERP Financial capabilities extended through Business Central Extensions and API integration patterns.
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Expense Management | ERP |
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2018 | 2020 |
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Department for Education HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2018 | 2020 |
In 2018, Department for Education implemented Workday Absence Management as part of a broader Workday HCM, Payroll and Expenses deployment. The Workday Absence Management implementation addressed Absence and Leave Management within the Department for Education HR function and was delivered alongside HCM, Benefits and Compensation modules to support end to end employee absence and entitlement workflows for the organisation’s workforce of 7,298 employees in the United Kingdom.
The deployment included configuration of core absence capabilities such as absence request and approval business processes, entitlement and accrual rules, absence type definitions and configurable condition rules. The team extended Workday Absence Management using Workday Assistant, change job templates, Workday Today dashboards and custom fields where required, and leveraged report writer skills to produce absence reporting for SMEs and HR management.
Operational integration and data movement used Workday EIBs for bulk data uploads to support the catch up data migration strand, and the absence capability was implemented to operate tightly with the Workday HCM, Payroll and Benefits modules delivered at go live. Post go live support was organized into a tiered model with Workday Assistants handling tier 1 and tier 2 queries and Workday Developers covering tier 3 system optimisation and technical configuration changes.
Governance and rollout followed established testing and release discipline, including functional and regression testing, test fix retest cycles, bi annual Workday upgrades and impact assessment of change requests to inform resource implications and delivery timescales. The implementation also established security groups and configurable security models, upskilled HR users through practical knowledge sessions, and created a product development roadmap to prioritise ongoing system optimisation with SMEs and technical consultants.
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Benefits Administration | HCM |
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2018 | 2020 |
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Compensation Management | HCM |
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2018 | 2020 |
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Core HR | HCM |
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2018 | 2020 |
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Employee Self Service, HR Service Delivery | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2020 |
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Department for Education AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 the Department for Education deployed Ruby Live Chat. Ruby Live Chat is implemented on the department public website as a Chatbots and Conversational AI solution to support web-based enquiries and digital services, providing a direct channel between citizens and departmental staff.
The deployment uses an embeddable web chat widget and an operator console consistent with Chatbots and Conversational AI patterns, enabling real-time messaging, session routing, agent handoff and transcript capture for outbound and inbound enquiry handling. Operational scope is focused on public-facing web enquiries and is managed within departmental digital services and communications workflows, with governance centered on conversational policy, accessibility requirements and data handling procedures.
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Natural Language Processing | AI-Powered Application |
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2021 | 2021 |
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Department for Education Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Department for Education Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2019 | 2019 |
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PBX, VoiP and Phone Systems | Collaboration |
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2021 | 2021 |
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Department for Education CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2019 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2020 |
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Department for Education ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2017 | 2017 |
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Department for Education PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2018 | 2018 |
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Project Portfolio Management | PPM |
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2017 | 2017 |
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Department for Education Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2017 | 2017 |
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Department for Education PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2018 | 2018 |
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Apps Development | PaaS |
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2018 | 2018 |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Department for Education IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Department for Education
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Customer Experience | Director | Customer Service | |
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Deputy Director Customer Experience | Director | Customer Service | |
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Head of Engagement and Outreach, Schools Commercial Team | Director | Finance | |
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Head of Service Engagement (Apprenticeship Service) | Manager | Customer Service | |
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Head Of Unified Communications | Director | Marketing | |
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Apps Being Evaluated by Department for Education Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Department for Education IT executives and key decision makers. This section highlights Department for Education's latest recorded technology evaluations, including SS&C HiPortfolio for Portfolio and Investment Management on 2024-09-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Department for Education digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-09-27 | Department for Education | Evaluated | SS&C Technologies | SS&C HiPortfolio | Portfolio and Investment Management | Investment Management |
FAQ - APPS RUN THE WORLD Department for Education Technographics
Department for Education is a Education organization based in United Kingdom,
with around 7298 employees and annual revenues of $91.7 million.
Department for Education operates a diverse technology stack with applications such as
Microsoft Dynamics 365 Business Central, Workday Absence Management and Ruby Live Chat,
covering areas like ERP Financial, Absence and Leave Management and Chatbots and Conversational AI.
Department for Education has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Workday and Ruby.
Department for Education recently adopted applications including
Ruby Live Chat in 2021, EvaluAgent Conversation Analytics in 2021 and Cisco VoIP in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Department for Education’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Department for Education’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Department for Education technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.