LKQ Group, formerly Euro Car Parts
T2, Birch Coppice Business Park, Danny Morson Way,
Tamworth, B78 1SE,
United Kingdom
Tamworth, B78 1SE,
United Kingdom
44 20 3788-7842
Automotive
LKQ Group, formerly Euro Car Parts Technographics
LKQ Group, formerly Euro Car Parts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by LKQ Group, formerly Euro Car Parts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9257 LKQ Group, formerly Euro Car Parts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that LKQ Group, formerly Euro Car Parts has purchased the following applications: Google Pay for Payment Processing in 2021, Loqus DispatchIT for Computer Aided Dispatch in 2010, Zendesk Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems LKQ Group, formerly Euro Car Parts is running and its propensity to invest more and deepen its relationship with Google , Loqus , Kerridge Commercial Systems Limited or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing LKQ Group, formerly Euro Car Parts revenues, which have grown to $1.73 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for LKQ Group, formerly Euro Car Parts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
LKQ Group, formerly Euro Car Parts Tech Stack and Enterprise Applications
LKQ Group, formerly Euro Car Parts ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Pay | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, LKQ Group, formerly Euro Car Parts, implemented Google Pay on its public ecommerce site, integrating a web-based payment acceptance option into its checkout. The deployment is categorized under Payment Processing and centers on adding Google Pay as a customer-facing payment method on the company website, using the full Google Pay integration to surface a wallet payment button during checkout.
The implementation encompassed client-side payment button wiring and merchant configuration to accept tokenized payment credentials, together with server-side token exchange workflows to pass payment tokens to the existing payment gateway and order processing pipelines. Google Pay was configured to support mobile wallet flows and desktop browser wallet interactions, aligning with standard Payment Processing functional modules such as tokenization, authorization handoff, and payment method selection.
Operationally the scope is focused on the ecommerce checkout and order capture flow on the eurocarparts.com site, affecting online retail and customer service functions that handle transactions and order fulfillment. Implementation work included front-end integration in the checkout pages, backend routing of payment tokens to the merchant payment gateway, and testing across device form factors to ensure consistent wallet behavior.
Governance activity centered on merchant account configuration, checkout acceptance rules, and QA validation for payment processing behavior, including considerations typical for web wallet deployments such as token lifecycle and authorization handling. The narrative restates Google Pay as the integrated application and positions the work squarely within Payment Processing for LKQ Group, formerly Euro Car Parts, on its UK ecommerce site.
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LKQ Group, formerly Euro Car Parts ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Loqus | Legacy | Loqus DispatchIT | Computer Aided Dispatch | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010, LKQ Group, formerly Euro Car Parts, deployed Loqus DispatchIT to support logistics and field-service vehicle dispatch across its UK parts distribution and delivery operations. Loqus DispatchIT was adopted as a Computer Aided Dispatch platform and is cited in vendor materials with Euro Car Parts listed among Loqus' major fleet customers in the United Kingdom.
The implementation centered on dispatch and job management workflows together with mobile data capture capabilities, inferred from vendor product descriptions and customer listings. Configuration emphasis was on centralized job allocation, driver tasking, and real-time job status updates to field technicians, using Loqus DispatchIT to orchestrate dispatching and capture mobile confirmations.
Operational coverage focused on fleet and field-service teams supporting parts distribution and deliveries, with standardization of dispatch workflows and mobile-driven job completion reporting. The deployment aligned application-level dispatch orchestration with routine field operations, using Loqus DispatchIT as the operational hub for assigning, tracking, and closing delivery and service jobs.
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Distribution ERP | ERP Services and Operations |
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2017 | 2017 |
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LKQ Group, formerly Euro Car Parts AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, LKQ Group, formerly Euro Car Parts, deployed Zendesk Chat on its public website to provide real-time customer engagement for online order support and general customer service. Zendesk Chat is implemented as the companys web chat channel within the Chatbots and Conversational AI category and it directly links conversational capability to customer service and e-commerce support functions.
The implementation embeds the Zendesk Chat widget across the e-commerce site to enable real-time messaging, automated greetings, session transcripts, and agent handoff. Zendesk Chat is configured to support typical Chatbots and Conversational AI workflows including initial bot-driven routing, canned responses for high frequency inquiries, and escalation to live agents for complex cases.
Operational coverage centers on online customer service teams and digital commerce operations, capturing chat transcripts as part of support workflows so frontline staff have conversational context for order queries, returns, and technical questions. Governance emphasized chat routing, scripted response libraries, and escalation procedures to align web chat interactions with existing customer service processes and to standardize handling across support teams.
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LKQ Group, formerly Euro Car Parts Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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LKQ Group, formerly Euro Car Parts Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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LKQ Group, formerly Euro Car Parts eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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LKQ Group, formerly Euro Car Parts SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Fleet Management | SCM |
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2010 | 2011 |
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Route Accounting | SCM |
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2010 | 2010 |
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LKQ Group, formerly Euro Car Parts CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Campaign Management | CRM |
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2019 | 2019 |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Sales Automation | CRM |
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2010 | 2010 |
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LKQ Group, formerly Euro Car Parts TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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LKQ Group, formerly Euro Car Parts PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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LKQ Group, formerly Euro Car Parts IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at LKQ Group, formerly Euro Car Parts
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Finance | Director | Finance | |
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Group Financial Controller | Director | Finance | |
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Treasury Manager | Manager | Treasury | |
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Finance Director | Director | Finance | |
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Head of Finance - Management Accounts | Director | Finance | |
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Accounting Manager | Manager | Finance | |
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Sourcing Manager | Manager | Procurement | |
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Head of IT Service Delivery | Director | IT | |
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HR Business Partner | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Head of Customer Service | Director | Customer Service | |
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Head of Support | Director | Finance | |
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Head of Digital and Customer Applications | Director | Customer Service | |
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Customer Account Manager | Manager | Customer Service | |
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Financial Controller | Director | Finance | |
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CFO | CXO | Finance | |
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CEO | CXO | Operations | |
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Head of IT | Director | IT | |
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Apps Being Evaluated by LKQ Group, formerly Euro Car Parts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from LKQ Group, formerly Euro Car Parts IT executives and key decision makers. This section highlights LKQ Group, formerly Euro Car Parts's latest recorded technology evaluations, including Genesys PureCloud Platform for Call Center, Customer Experience on 2024-08-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the LKQ Group, formerly Euro Car Parts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-08-19 | LKQ Group, formerly Euro Car Parts | Evaluated | Genesys | Genesys PureCloud Platform | Call Center, Customer Experience | CRM |
FAQ - APPS RUN THE WORLD LKQ Group, formerly Euro Car Parts Technographics
LKQ Group, formerly Euro Car Parts is a Automotive organization based in United Kingdom,
with around 9257 employees and annual revenues of $1.73 billion.
LKQ Group, formerly Euro Car Parts operates a diverse technology stack with applications such as
Google Pay, Loqus DispatchIT and Zendesk Chat,
covering areas like Payment Processing, Computer Aided Dispatch and Chatbots and Conversational AI.
LKQ Group, formerly Euro Car Parts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Loqus and Zendesk.
LKQ Group, formerly Euro Car Parts recently adopted applications including
DocuSign eSignature in 2022, Google Pay in 2021 and Kibo Unified Commerce in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of LKQ Group, formerly Euro Car Parts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates LKQ Group, formerly Euro Car Parts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete LKQ Group, formerly Euro Car Parts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.