Calgary, T3B 6B7, AB,
Canada
Hockey Canada Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Hockey Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Hockey Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hockey Canada has purchased the following applications: TeamSnap for Sports League Management in 2017, Tawk.to for Chatbots and Conversational AI in 2017, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hockey Canada is running and its propensity to invest more and deepen its relationship with TeamSnap , Tawk.to , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hockey Canada revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hockey Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSnap | Legacy | TeamSnap | Sports League Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Hockey Canada designated TeamSnap as a national partner and preferred team management system, adopting TeamSnap to simplify online registration, scheduling and communications across local member associations nationwide. The announcement positioned TeamSnap as an access point for member associations to manage operations and registration, helping reduce manual data entry and standardize registration workflows across Canada.
Implementation emphasized core Sports League Management capabilities including online registration, centralized scheduling, and consolidated communications channels, with configurations to support association level administration and self service registration. Operational scope covered local associations across Canada and business functions for operations and registration were centralized through the TeamSnap application. Governance adjustments focused on standardizing registration workflows and promoting TeamSnap as the primary entry point for membership administration and scheduling processes.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Hockey Canada implemented Tawk.to on its public website as a web based Chatbots and Conversational AI engagement channel. The Tawk.to implementation installs a live chat widget to capture visitor inquiries and enable synchronous messaging between site visitors and Hockey Canada staff, and it restates the full application name Tawk.to as the operational chat surface. This approach reflects standard Chatbots and Conversational AI capabilities, including live chat routing, offline messaging, canned responses, visitor monitoring, and transcript capture.
Configuration and operational use focus on web chat functionality, with agent access through Tawk.to dashboards and browser or mobile consoles. The deployment supports customer support and fan engagement business functions on the Hockey Canada site, with integration achieved through embedded site code and in platform consoles rather than through named enterprise system connectors. Governance centers on chat response protocols, agent access controls, and chat transcript retention and handoff workflows to manage inbound digital inquiries.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Hockey Canada implemented Zoom Video Communications Zoom for Audio Video and Web Conferencing. The deployment is visible on the organization website where Zoom provides embedded meeting entry points and live stream access for public events and internal virtual sessions. Zoom is used to support remote collaboration across coaching, administration, and stakeholder engagement, providing hosted meeting rooms and webinar interfaces linked from event pages.
The Zoom implementation leverages standard Audio Video and Web Conferencing capabilities including scheduled meetings, webinar tooling, screen sharing, recording, participant management, and host controls. Operational governance is organized around centralized account administration with designated hosts and meeting scheduling workflows, and recording access controls to manage privacy and distribution for site-linked content. The overall implementation emphasizes web-embedded meeting access, meeting orchestration, and distribution of recorded sessions through Hockey Canada web resources.
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2017 | 2017 |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2005 | 2005 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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