IKEA Technographics
IKEA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IKEA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 219000 IKEA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IKEA has purchased the following applications: SAP S/4 HANA for ERP Financial in 2021, Centreli for Absence and Leave Management in 2020, IBM Maximo for Enterprise Asset Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IKEA is running and its propensity to invest more and deepen its relationship with SAP , UNIT4 , Centreli or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IKEA revenues, which have grown to $51.92 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IKEA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IKEA Tech Stack and Enterprise Applications
IKEA ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2021 | 2023 |
In 2021 IKEA began a worldwide implementation of SAP S/4 HANA. The SAP S/4 HANA deployment targeted ERP Financial capabilities to support Order to Cash, Record to Report, and Procure to Pay business functions across INGKA and IKEA entities.
Implementation scope included configuration and architecture work around core finance and transactional modules, with explicit emphasis on OTC, RTR and PTP flows. Architects defined module configuration, HANA data models and integration patterns using SAP BTP and SAP Cloud Platform SCP to align finance and order flows. SAP S/4 HANA was instrumented with interfaces and automation for OTC, RTR and PTP workflows.
Integration specifications covered a broad set of middleware and cloud technologies explicitly including HANA, SAP PI/PO, SAP CPI, AIF, SAC, AWS and GCP. End to End monitoring for SAP and non SAP systems was designed using Splunk and additional monitoring tools, and a data warehouse was created to consolidate orders from SAP to non SAP systems for audit and reconciliation.
The Chief Architect role at IKEA drove creation of the S/4 HANA strategy and roadmap, managed detailed integration specifications, and acted as integration architect for the worldwide S/4 HANA project. Governance artifacts produced included guidelines, best practices, coding standards and decision trees developed for global rollout and for integration domain governance. Those artifacts governed integration specifications and monitoring design across SAP S/4 HANA and supporting cloud platforms.
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ERP Financial | ERP |
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2024 | 2024 |
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IKEA HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Centreli | Legacy | Centreli | Absence and Leave Management | HCM | n/a | 2020 | 2020 |
In 2020, IKEA implemented Centreli to manage absence and paid-time-off tracking within its HR organization. The deployment used Centreli, an Absence and Leave Management application, to centralize PTO policies and standardize leave administration across IKEA locations in Sweden. This implementation positioned Centreli as the focal system for absence records, entitlement rules, approval workflows, and consolidated absence reporting.
The Centreli configuration emphasized absence and leave management capabilities, with HR configuration of leave types, accrual and entitlement logic, manager approval workflows, and centralized reporting to enforce consistent policy application. Operational coverage included HR teams and line managers across Swedish sites, delivering uniform PTO policy enforcement and cross-site reporting. Governance focused on standardizing leave administration and producing consolidated absence reports to support local HR operations and policy compliance.
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Benefits Administration | HCM |
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2021 | 2021 |
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Candidate Relationship Management | HCM |
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2017 | 2017 |
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Candidate Relationship Management | HCM |
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2003 | 2004 |
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IKEA ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 IKEA deployed IBM Maximo to manage its facilities and equipment under an Enterprise Asset Management program. The deployment positioned IBM Maximo Asset Management as the primary system for coordinating retail store and restaurant equipment operations, addressing maintenance issues across HVAC, escalators, elevators, revolving doors, dish room and kitchen equipment, and other site assets.
Configuration emphasized work order management and vendor management capabilities within IBM Maximo Asset Management, including preventive maintenance scheduling, warranty tracking, and creation of purchase orders to process vendor invoices for goods and services tied to facilities operations projects. The implementation addressed contractor coordination and service issue workflows to support on-site technicians and facilities teams.
Operational coverage centered on store-level facilities and restaurant operations, with teams monitoring site maintenance issues from the company service request system through IBM Maximo Asset Management and CAFM functionality. The environment supported frontline troubleshooting of I.T. issues before escalation to the corporate I.T. organization, and coordination with commercial design teams for floor set changes, modifications and repairs.
Governance was organized around ticket lifecycle and contractor dispatch workflows, warranty follow-up processes, and procurement steps for purchase order generation and vendor invoice handling. IBM acted as the software vendor for the Enterprise Asset Management deployment, and the implementation focused on aligning facilities, vendor management, procurement, and commercial design workflows within Maximo.
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IKEA Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2020 | 2020 |
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Blockchain Platform | Blockchain |
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2020 | 2020 |
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IKEA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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IKEA Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2020 | 2020 |
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IKEA eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2013 | 2013 |
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IKEA SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Warehouse Management | SCM |
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2021 | 2022 |
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IKEA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics, Data Management Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2009 | 2009 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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IKEA ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IKEA TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2010 | 2010 |
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IKEA PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Replication | PaaS |
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2018 | 2018 |
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Master Data Management | PaaS |
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2018 | 2018 |
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IKEA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at IKEA
| First Name | Last Name | Title | Function | Department | Phone | |
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HRIS Project Lead | Manager | HR | |
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Director of Talent Acquisition | Director | HR | |
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Global Talent Acquisition Leader | Manager | HR | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by IKEA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IKEA IT executives and key decision makers. This section highlights IKEA's latest recorded technology evaluations, including SAP SuccessFactors Employee Central for Core HR on 2025-07-29, FIS Enterprise Risk Suite (formerly SunGard Adaptiv) for Risk Management on 2025-04-25, and Blue Yonder Demand Planning (ex JDA Demand Planning) for Demand Forecasting and Planning on 2025-04-17. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IKEA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-07-29 | IKEA | Evaluated | SAP | SAP SuccessFactors Employee Central | Core HR | HCM |
| 2025-04-25 | IKEA | Evaluated | FIS Global | FIS Enterprise Risk Suite (formerly SunGard Adaptiv) | Risk Management | TRM |
| 2025-04-17 | IKEA | Evaluated | Blue Yonder | Blue Yonder Demand Planning (ex JDA Demand Planning) | Demand Forecasting and Planning | SCM |
FAQ - APPS RUN THE WORLD IKEA Technographics
IKEA is a Retail organization based in Netherlands,
with around 219000 employees and annual revenues of $51.92 billion.
IKEA operates a diverse technology stack with applications such as
SAP S/4 HANA, Centreli and IBM Maximo,
covering areas like ERP Financial, Absence and Leave Management and Enterprise Asset Management.
IKEA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Centreli and IBM.
IKEA recently adopted applications including
Unit4 Financials (ex CODA Financial) in 2024, SAP S/4 HANA in 2021 and Benify Benefits in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IKEA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IKEA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IKEA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.