Kelly Services
999 W Big Beaver Rd,
Troy, 48084, MI,
United States
Troy, 48084, MI,
United States
1 248-362-4444
Professional Services
Kelly Services Technographics
Kelly Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kelly Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7500 Kelly Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kelly Services has purchased the following applications: Infor CloudSuite Expense Management for Expense Management in 2011, In-House ATS for Applicant Tracking System in 2015, Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kelly Services is running and its propensity to invest more and deepen its relationship with Infor , In-House Applications , PIXID or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kelly Services revenues, which have grown to $4.97 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kelly Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kelly Services Tech Stack and Enterprise Applications
Kelly Services ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor CloudSuite Expense Management | Expense Management | ERP | n/a | 2011 | 2011 |
In 2011, Kelly Services implemented Infor CloudSuite Expense Management. Kelly Services implemented Infor CloudSuite Expense Management to centralize expense reporting and approvals, aligning Expense Management with finance and managerial expense control functions within the organization.
The deployment emphasized standard expense report creation, configurable approval workflows, policy enforcement, and audit trail capabilities consistent with Expense Management applications. The implementation included preparing Infor expense reports for Director level approvers, and configuration work focused on electronic expense submission, attestation controls, and role based approval routing.
Operational coverage was centered on finance and manager approvers in the United States, with the system positioned to support accounts payable handoffs and finance review processes. Integrations with other systems were not specified in the source, so the implementation narrative centers on configured expense workflows and internal reconciliation touch points.
Governance was structured around expense policy enforcement, approver delegation for directors and managers, and auditability of submissions and approvals. The implementation positioned Infor CloudSuite Expense Management as the primary application for expense reporting and approval workflows for Kelly Services finance and managerial functions.
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Kelly Services HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ATS | Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015, Kelly Services implemented an In-House ATS. The In-House ATS functions as an Applicant Tracking System embedded on the Kelly career site to manage external job postings, application submission, and public job detail pages. The implementation targets talent acquisition and recruiting business functions, supporting candidate application intake, resume capture, and candidate profile management on the corporate website.
The deployment is an internally developed, web hosted application integrated with the company career site and candidate experience portal. Implemented modules include job requisition publishing, application intake and resume processing, candidate profile workflows, and applicant communications through the portal and email. Operational ownership sits with corporate talent acquisition and HR recruiting teams, and the system scopes hiring processes across Kelly Services recruitment channels.
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Applicant Tracking System | HCM |
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2018 | 2018 |
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Applicant Tracking System | HCM |
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2020 | 2020 |
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Applicant Tracking System, Candidate Relationship Management | HCM |
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2017 | 2017 |
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BackGround Screening | HCM |
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2016 | 2017 |
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BackGround Screening | HCM |
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2017 | 2017 |
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BackGround Screening | HCM |
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2017 | 2017 |
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Benefits Administration | HCM |
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2014 | 2014 |
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Candidate Relationship Management | HCM |
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2019 | 2019 |
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Contingent Labor Management | HCM |
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2010 | 2010 |
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Core HR | HCM |
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2010 | 2010 |
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Employee Engagement | HCM |
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2012 | 2012 |
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Employee Experience | HCM |
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2017 | 2017 |
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HR Compliance | HCM |
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2014 | 2014 |
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Payroll | HCM |
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2013 | 2013 |
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Performance and Goal Management, Employee Recognition and Rewards Management | HCM |
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2018 | 2018 |
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Recruiting | HCM |
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2022 | 2022 |
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Recruiting | HCM |
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2011 | 2011 |
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Talent Sourcing | HCM |
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2011 | 2011 |
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Kelly Services ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Kelly Services implemented Oracle Field Service Cloud (ex TOA ETAdirect). The implementation addressed Field Service Management by centralizing field operations and workforce scheduling within a single application framework.
The Oracle Field Service Cloud deployment consolidated data that had previously been entered from several disparate sources and spreadsheets, including Singleview, a DOS system called DDP, Conex, Remote Desktop Control, ETADirect and IEX Workforce Management, into a unified scheduling and ETA engine. Configuration work focused on scheduling and dispatch orchestration, ETA calculation and mobile workforce enablement, leveraging the Oracle Field Service Cloud application to normalize and process incoming schedule and ETA feeds.
Integrations were implemented as direct ingestion or staged imports from Singleview, DDP, Conex, Remote Desktop Control, ETADirect and IEX Workforce Management to reduce manual reentry. Operational scope centered on Kelly Services field operations in the United States, impacting scheduling, dispatch and workforce management processes and prompting governance changes to standardize data inputs and dispatch workflows.
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Mailing System | ERP Services and Operations |
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2000 | 2000 |
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Professional Services Automation | ERP Services and Operations |
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2013 | 2013 |
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Kelly Services Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Kelly Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Kelly Services Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Intelligent Document Processing | Content Management |
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2014 | 2014 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Kelly Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Kelly Services ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Kelly Services TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Kelly Services PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Kelly Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Kelly Services CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2020 | 2020 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Kelly Services Managed Services Provider (MSP)
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Hybrid & Public Cloud MSP, Infrastructure & Network MSP, Workplace & Communications MSP, Security MSP | Managed Services Provider (MSP) |
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2022 | 2022 |
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Hybrid & Public Cloud MSP, Infrastructure & Network MSP, Workplace & Communications MSP, Security MSP | Managed Services Provider (MSP) |
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2021 | 2021 |
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Kelly Services Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2018 | 2019 |
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IT Decision Makers and Key Stakeholders at Kelly Services
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Global Infrastructure, EndPoint & Collaboration | Director | HR | |
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Senior Director, BI & Analytics, Integrations and Application Security | Director | IT | |
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Director of IT Engagement & Customer Satisfaction | Director | Customer Service | |
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President and Chief Executive Officer | CXO | Finance | |
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Chief Information Officer | CXO | IT | |
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Chief Operating Officer | CXO | Finance | |
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Director, Events and Travel Management | Director | Finance | |
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Global Travel Manager and Corporate Meeting & Event Planner | Manager | Operations | |
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Senior Director - Global IT Finance, Governance, Risk and Compliance | Director | IT | |
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Chief Financial Officer | CXO | Finance | |
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Vice President, Global Financial Shared Services | VP | Finance | |
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Senior Director Services Procurement | Director | Procurement | |
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Senior Director IT Global Middle/Back Office Applications | Director | IT | |
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Vice President - Controller and Chief Accounting Officer | CXO | Finance | |
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Finance Director, Information Technology | Director | IT | |
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Director of Operations | Director | Finance | |
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Vice President Operations | VP | Operations | |
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Director - Operations Lead | Director | Finance | |
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CIO | CXO | Finance | |
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Vice President, Customer & Talent Engagement | VP | Customer Service | |
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Vice President - Controller and Chief Accounting Officer | CXO | Finance | |
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Chief Talent Officer and Head of Global Business Planning | Director | HR | |
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VP & Chief People Officer | CXO | HR | |
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VP Global Human Resources | VP | HR | |
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HRIS Systems Administrator (KellyOCG) | Manager | HR | |
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Director of Compensation Operations | Director | HR | |
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Senior Director, Executive Compensation and Assistant Secretary | Director | HR | |
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Sr Director Global Compensation & HRIM | Director | HR | |
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Benefits Manager | Manager | HR | |
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Director of Recruiting | Director | HR | |
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Vice President Human Resources | VP | HR | |
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Recruiting Director | Director | HR | |
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Human Resource Director - Business Partner | Director | HR | |
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Senior HR Talent Resources Manager & Business Partner | Manager | HR | |
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Director of Recruiting | Director | HR | |
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Recruiting Director | Director | HR | |
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Vice President Human Resources | VP | HR | |
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Payroll Administration Manager | Manager | Finance | |
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Vice President, National Workforce Solutions | VP | HR | |
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Director, HR Process Solutions | Director | HR | |
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Recruiting Manager | Manager | HR | |
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Professional & Industrial Senior Recruiter | Manager | HR | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Kelly Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kelly Services IT executives and key decision makers. This section highlights Kelly Services's latest recorded technology evaluations, including Salesforce Experience Cloud for Customer Engagement, Customer Experience on 2026-04-01. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kelly Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-04-01 | Kelly Services | Evaluated | Salesforce | Salesforce Experience Cloud | Customer Engagement, Customer Experience | CRM |
FAQ - APPS RUN THE WORLD Kelly Services Technographics
Kelly Services is a Professional Services organization based in United States,
with around 7500 employees and annual revenues of $4.97 billion.
Kelly Services operates a diverse technology stack with applications such as
Infor CloudSuite Expense Management, In-House ATS and Oracle Field Service Cloud (ex TOA ETAdirect),
covering areas like Expense Management, Applicant Tracking System and Field Service Management.
Kelly Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, In-House Applications and Oracle.
Kelly Services recently adopted applications including
Textkernel AI Recruitment in 2022, DocuSign eSignature in 2022 and Zoominfo Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kelly Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kelly Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kelly Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.