Montville, 07045, NJ,
United States
Marotta Controls Technographics
Marotta Controls Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Marotta Controls and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 427 Marotta Controls employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Marotta Controls has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, FreshDesk Customer Support for Customer Support in 2021, Atlassian Jira Service Desk for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Marotta Controls is running and its propensity to invest more and deepen its relationship with Cisco Systems , Momentive (formerly SurveyMonkey) , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Marotta Controls revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Marotta Controls intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Marotta Controls Tech Stack and Enterprise Applications
Marotta Controls Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Marotta Controls implemented Cisco Webex Meetings on their website. Cisco Webex Meetings provides Audio Video and Web Conferencing capabilities to support internal collaboration and external customer meetings, enabling scheduled meetings, video and screen sharing, and browser-based join workflows.
The deployment is built on a cloud-hosted Webex Meetings architecture with web-embedded join links on the corporate site and support for native clients, reflecting a SaaS-centric meeting stack. Configuration aligns with standard Audio Video and Web Conferencing modules including meeting scheduling, host controls, guest access via secure links, and recording, and the implementation is used to drive customer-facing meeting flows as well as internal collaboration governance through account-based host roles and meeting controls.
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Survey and Questionnaire | Collaboration |
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2020 | 2020 |
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Marotta Controls CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021 Marotta Controls implemented FreshDesk Customer Support to provide web integrated customer service for its aerospace and defense customers. The FreshDesk Customer Support deployment is embedded on the Marotta corporate website to capture inbound inquiries through web forms and a support widget, routing requests into a centralized ticketing queue managed within the vendor hosted application.
The implementation leverages core Customer Support capabilities including ticket lifecycle management, a knowledge base and self service portal, automated routing and SLA driven workflows, consistent with a cloud hosted vendor platform. Operational coverage is focused on customer facing service and technical support workflows, with governance organized around ticket triage, escalation and response processes to standardize support handling across the company.
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marotta Controls ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2020 | 2020 |
In 2020, Marotta Controls deployed Atlassian Jira Service Desk as an IT Service Management solution on its public website, establishing a customer-facing portal for service requests and incident intake. The implementation aligned Atlassian Jira Service Desk with core IT support functions, enabling ticket creation from the website and providing a centralized intake point for reported issues and user requests.
Configuration emphasized standard IT Service Management capabilities, including request type cataloging, queue-based routing, SLA policy enforcement, automated triage rules, and a centralized ticketing backbone for incident and request management. Governance was structured under IT ownership with defined workflows, role-based access and escalation channels to support operational support teams, while the website portal extended self-service access to external and internal users.
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Marotta Controls IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Marotta Controls CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Marotta Controls
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Marotta Controls Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-06-20 | Marotta Controls | Evaluated | SAP | SAP Ariba | Procurement | Procurement |