Woolloomooloo, 2011, NSW,
Australia
Suttons Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Suttons and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1300 Suttons employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Suttons has purchased the following applications: Perkbox Platform for Employee Recognition and Rewards Management in 2021, LiveChat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Suttons is running and its propensity to invest more and deepen its relationship with Perkbox , ELMO Software , Ascender or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Suttons revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Suttons intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Perkbox | Legacy | Perkbox Platform | Employee Recognition and Rewards Management | HCM | n/a | 2021 | 2021 |
In 2021, Suttons implemented the Perkbox Platform as a centralized employee benefits and wellbeing capability. The Perkbox Platform was onboarded as an Employee Recognition and Rewards Management solution to give Suttons employees access to a wide range of deals and discounts across consumer products and services, aligning the program with corporate wellbeing messaging and HR policy for the Australia workforce of about 1,300 employees.
The deployment focused on standard Employee Recognition and Rewards Management functionality, including a benefits catalog and discounts engine, employee self-service access to wellbeing content and offers, and administrative controls for HR to manage enrollments and entitlements. Configuration emphasized People and Culture workflows, manager communications and internal promotion of benefits, with governance routed through central HR to maintain eligibility and program rules. Suttons used the Perkbox Platform to operationalize wellbeing benefits at scale across sites in Australia, integrating employee access and program administration into existing HR processes.
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Onboarding | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2019 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Suttons implemented LiveChat on its public website to enable real time customer interactions for vehicle sales and service inquiries. The deployment embedded the LiveChat widget into Suttons' web pages, aligning the application with online lead capture and support touchpoints for the Australian organization.
LiveChat is applied as a Chatbots and Conversational AI tool to deliver web based conversational workflows, including pre chat lead capture forms, canned responses, chat routing to sales and service teams, and escalation handoff to asynchronous ticketing when required. Configuration work emphasized routing rules, response script libraries, and agent console setup to standardize customer service and sales handling, with operational coverage focused on Suttons' customer facing website channels and internal support teams.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Suttons implemented Microsoft 365 as its Collaboration platform. The company's public website indicates use of Microsoft 365, and the deployment covers roughly 1,300 employees based in Australia.
The Microsoft 365 implementation emphasizes core Collaboration capabilities, including Exchange Online for email, SharePoint for intranet and content management, Microsoft Teams for unified communications, OneDrive for personal file synchronization, and the Office productivity suite for document authoring. The environment is provisioned as a tenant cloud deployment with Azure Active Directory providing identity and access management for the Microsoft 365 tenant.
Operational design includes centralized tenant administration, role based access controls, and defined user provisioning workflows to align with corporate IT operations. Device management and conditional access controls are implemented using Microsoft 365 management primitives to support secure remote and hybrid work patterns.
Microsoft 365 serves as the primary Collaboration layer for Suttons, supporting communications, knowledge sharing, and productivity across internal and customer facing functions. The presence of Microsoft 365 on the public website indicates the platform is both externally visible and embedded in internal productivity and content workflows.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Automotive Dealership CRM | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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