Westminster City Council
64 Victoria St,
London, SW1E 6QP,
United Kingdom
London, SW1E 6QP,
United Kingdom
44 20 7641-6000
Government
Westminster City Council Technographics
Westminster City Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Westminster City Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2230 Westminster City Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Westminster City Council has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2015, SAP HCM (HR) for Core HR in 2015, Rocket.chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Westminster City Council is running and its propensity to invest more and deepen its relationship with SAP , UNIT4 , Rocket.chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Westminster City Council revenues, which have grown to $320.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Westminster City Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Westminster City Council Tech Stack and Enterprise Applications
Westminster City Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015 Westminster City Council implemented SAP ERP ECC 6.0 as its ERP Financial platform. The deployment uses SAP ERP ECC6 with Enhancement Package 8 and SAP SRM 7 EHP3, supported by SAP Solution Manager for application lifecycle management.
The implementation configures Financial Accounting and Controlling, referenced as SAP FICO, Material Management SAP MM, and Human Resource Management also referred to as SAP HR, with SAP SRM 7 EHP3 applied in the HRM context as documented. Functional coverage aligns to record to report, procure to pay, and hire to retire workflows, with module configuration focused on master data governance, transaction posting, and procurement requisition to purchase order orchestration.
SAP Solution Manager is used to orchestrate change control, transport management, incident monitoring, and release management across the SAP ERP ECC 6.0 estate, providing the council with structured governance for configuration and enhancements. The architecture reflects a consolidated ERP Financial deployment supporting finance, procurement, and HR departments within Westminster City Council, with standard SAP modules aligned to municipal finance operations.
Operational records specify Enhancement Package levels SAP ERP ECC6 EHP8 and SAP SRM 7 EHP3 were applied and that SAP Solution Manager is in place, indicating formalized system maintenance and versioning processes. The entry documents SAP ERP ECC 6.0 as the central ERP Financial system for council financials, procurement, and personnel recordkeeping.
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ERP Financial | ERP |
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2015 | 2016 |
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Westminster City Council HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2015 | 2016 |
In 2015, Westminster City Council implemented SAP HCM (HR) as its Core HR system. The SAP HCM (HR) deployment was provisioned to manage core human resources functions for the council's workforce of 2230 employees, centralizing personnel administration and employee lifecycle processes.
The implementation is architected on SAP NetWeaver and integrates across the council's SAP landscape. Integrations explicitly include SAP Exchange Infrastructure via SAP PI for system messaging, SAP BW and SAP HANA for reporting and analytics, and transactional interfaces to SAP FICO, SAP MM, and SAP SRM to align HR records with finance and procurement workflows. SAP Solution Manager and Internet Transaction Server are used for operational management and application access.
Westminster City Council confirms it continues to use SAP as its ERP platform and that SAP systems are upgraded on a rolling basis, with no current plans to move to S4 Hana. Governance is focused on sustained lifecycle management of SAP HCM (HR) and connected SAP modules, with upgrades coordinated through SAP Solution Manager.
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Learning and Development | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Westminster City Council AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Westminster City Council deployed Rocket.chat on its public website to add a web-based conversational channel. The Rocket.chat implementation is categorized under Chatbots and Conversational AI and is positioned to deliver real-time messaging and automated conversational interfaces for residents interacting with council services online.
The implementation is realized as an embedded website chat channel that centralizes citizen interactions into Rocket.chat's messaging architecture, leveraging routing, session transcripts, moderation controls and conversational workflow capabilities typical of Chatbots and Conversational AI. Operational coverage is focused on the Westminster website audience, routing inquiries to council service teams and enabling staff facing collaboration channels within Rocket.chat for query handling and handoffs, while governance emphasizes moderation and standardized response workflows aligned with council customer service processes.
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Westminster City Council Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Westminster City Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2022 | 2022 |
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Westminster City Council Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Document Management | Content Management |
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2019 | 2019 |
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Enterprise Content Management | Content Management |
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2022 | 2022 |
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Enterprise Content Management | Content Management |
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2022 | 2022 |
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Westminster City Council SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2015 | 2016 |
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Supply Chain Management | SCM |
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2015 | 2016 |
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Warehouse Management | SCM |
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2015 | 2016 |
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Westminster City Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2023 | 2023 |
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CRM | CRM |
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2018 | 2018 |
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Customer Engagement | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, Sales Engagement | CRM |
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2022 | 2022 |
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Westminster City Council ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Lifecycle Management | ITSM |
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2015 | 2016 |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Incident Management | ITSM |
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2016 | 2016 |
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Westminster City Council PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2019 | 2019 |
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Product Lifecycle Management | PLM and Engineering |
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2015 | 2016 |
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Westminster City Council PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2022 | 2022 |
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Project Portfolio Management | PPM |
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2015 | 2015 |
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Westminster City Council Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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Westminster City Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Westminster City Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Westminster City Council CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Westminster City Council
| First Name | Last Name | Title | Function | Department | Phone | |
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Business Performance Manager | Manager | HR | |
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HR Business Partner | Manager | HR | |
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SAP Deployment Lead | Manager | IT | |
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Chief Digital and Innovation Officer | CXO | IT | |
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Head of Customer Experience and Digital | Director | Customer Service | |
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Head of IT Business Management | Director | IT | |
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IT Manager | Manager | IT | |
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Director of People Services | Director | HR | |
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HR Business Partner | Manager | HR | |
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CIO | CXO | Finance | |
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HR Business Partner | Manager | HR | |
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HR Business Partner | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Information Technology Project Manager | Manager | IT | |
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Chief Technology Officer | CXO | IT | |
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Apps Being Evaluated by Westminster City Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Westminster City Council IT executives and key decision makers. This section highlights Westminster City Council's latest recorded technology evaluations, including Faronics Deep Freeze Enterprise for Backup as a Service (BaaS) on 2025-08-05 and Capita Swordfish Document Management for Document Management on 2024-10-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Westminster City Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-08-05 | Westminster City Council | Evaluated | Faronics | Faronics Deep Freeze Enterprise | Backup as a Service (BaaS) | IaaS |
| 2024-10-09 | Westminster City Council | Evaluated | Capita | Capita Swordfish Document Management | Document Management | Content Management |
FAQ - APPS RUN THE WORLD Westminster City Council Technographics
Westminster City Council is a Government organization based in United Kingdom,
with around 2230 employees and annual revenues of $320.0 million.
Westminster City Council operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP HCM (HR) and Rocket.chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Westminster City Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Rocket.chat.
Westminster City Council recently adopted applications including
Microsoft Power BI in 2023, 8x8 Contact Center in 2023 and Microsoft Teams in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Westminster City Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Westminster City Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Westminster City Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.