List of 24/7 Analytics Customers
San Jose, 95124, CA,
United States
Since 2010, our global team of researchers has been studying 24/7 Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 24/7 Analytics for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 24/7 Analytics for Analytics and BI include: Delta Air Lines, a United States based Transportation organisation with 103000 employees and revenues of $61.64 billion, Best Buy, a United States based Retail organisation with 85000 employees and revenues of $41.53 billion, Sears, a United States based Retail organisation with 89000 employees and revenues of $14.30 billion and many others.
Contact us if you need a completed and verified list of companies using 24/7 Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The 24/7 Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Best Buy | Retail | 85000 | $41.5B | United States | [24]7.ai | 24/7 Analytics | Analytics and BI | 2017 | n/a |
In 2017, Best Buy used a third party online chat widget powered by 24/7.ai on its United States site and issued a public statement after a cyber incident at the vendor that may have affected a small fraction of online customers. Adoption of 24/7 Analytics, Apps Category , is inferred because 24/7.ai provides analytics and reporting across its chat and contact center services; the inference is noted rather than directly confirmed by Best Buy.
The inferred 24/7 Analytics deployment would align with standard chat and contact center analytics capabilities, including session logging, interaction transcript capture, consolidated reporting, dashboarding for customer support operations, and agent performance metrics. Configuration and data capture are described in source material as occurring via the embedded chat widget, indicating vendor-hosted telemetry and reporting tied to the chat channel on Best Buy's U.S. domain.
No named integrations with Best Buy internal systems are documented in the available material, and implementation governance is portrayed as vendor-managed tooling with oversight from Best Buy's customer support organization, as reflected in the public statement addressing the 2017 incident. The account limits claims to those supported by source reporting and explicitly states that use of 24/7 Analytics is an inference based on 24/7.ai's product capabilities rather than a direct Best Buy declaration.
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Delta Air Lines | Transportation | 103000 | $61.6B | United States | [24]7.ai | 24/7 Analytics | Analytics and BI | 2017 | n/a |
Delta Air Lines implemented 24/7 Analytics in 2017 as part of its use of [24]7.ai's online chat and customer engagement services for website-based customer service and bookings in the United States, Apps Category . This placement is inferred from 24/7.ai's known analytics and monitoring capabilities applied to chat and contact-center services, and the application name 24/7 Analytics is referenced here to reflect that inference.
The implementation narrative centers on analytics and monitoring capabilities tied to web chat and contact-center conversations. Use of 24/7 Analytics is inferred to include real-time conversational analytics, interaction tagging to classify booking and service intents, and aggregate reporting for contact-center supervisors, reflecting standard functional workflows for an analytics platform supporting website chat.
Operational coverage focused on customer service and booking workflows on delta.com in the United States, applied to [24]7.ai chat and contact-center channels. Integrations are not explicitly stated in the source material, therefore the narrative confines operational scope to online chat and contact-center services rather than asserting downstream CRM or payment processor integrations.
A 2017 vendor incident at [24]7.ai that potentially exposed some payment data is explicitly noted, and that incident triggered remediation activities and later legal action. The 2017 incident is a factual part of the implementation context and informs vendor risk and remediation considerations for Delta Air Lines and its use of 24/7 Analytics.
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Sears | Retail | 89000 | $14.3B | United States | [24]7.ai | 24/7 Analytics | Analytics and BI | 2017 | n/a |
In 2017, Sears implemented 24/7 Analytics. Apps Category:
The 24/7 Analytics deployment focused on instrumenting web chat and customer support interactions on Sears.com, providing session analytics and routing controls to surface intent and route conversations to service queues. Functional capabilities inferred and aligned with the implementation include interaction analytics, intent classification, conversation scoring, and real time routing of web and chat sessions to customer service agents.
Operational coverage centered on the public website chat channel and the customer support organization, where analytics were used to inform contact center workflows and agent routing decisions. Integrations are described functionally through routing into support workflows and analytics ingestion from web and chat streams, consistent with 24/7.ai’s role in analyzing and routing web chat interactions.
Use of 24/7 Analytics is inferred from 24/7.ai’s role in analyzing and routing web and chat interactions for clients, and that inference is explicitly stated in the source notes. Sears reported in 2018 that a vendor incident in 2017 potentially exposed payment card information for fewer than 100,000 customers in the United States.
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