List of 2talk UCaaS Customers
Redondo Beach, 90277, CA,
United States
Since 2010, our global team of researchers has been studying 2talk UCaaS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 2talk UCaaS for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 2talk UCaaS for Call Center include: Orozco's Auto Service US, a United States based Automotive organisation with 50 employees and revenues of $12.0 million, Sling Pilot Academy, a United States based Education organisation with 69 employees and revenues of $5.0 million, South West Towing US, a United States based Transportation organisation with 15 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using 2talk UCaaS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The 2talk UCaaS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Orozco's Auto Service US | Automotive | 50 | $12M | United States | 2talk | 2talk UCaaS | Call Center | 2024 | n/a |
In 2024, Orozco's Auto Service implemented 2talk UCaaS in the UCaaS Apps Category to consolidate customer-facing communications across multiple California locations. The company moved from a basic voice provider to 2talk UCaaS to streamline inbound routing, introduce a virtual receptionist, enable voicemail to email, and reduce phone costs by over 65 percent.
The deployment leveraged 2talk Cloud PBX features configured for centralized multi-location call routing, call queuing, and auto attendant workflows to support customer service operations. Configuration included mobile softphone provisioning for on-the-go staff and voicemail to email routing to accelerate message handling and reduce missed contacts.
Operational coverage targeted customer service operations in the United States with centralized control over multiple California sites, unifying call routing and queue management into a single cloud-hosted control plane. The implementation concentrated on telephony orchestration and device provisioning for desk and mobile endpoints without specified third party integrations.
Governance and process changes established centralized administration of user and extension provisioning, unified call handling policies, and updated front-line workflows to use the virtual receptionist and auto attendant features. Reported outcomes included cutting phone costs by over 65 percent and improved customer response times through centralized routing and voicemail to email, no additional risks or costs were specified.
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Sling Pilot Academy | Education | 69 | $5M | United States | 2talk | 2talk UCaaS | Call Center | 2024 | n/a |
In 2024, Sling Pilot Academy implemented 2talk UCaaS Cloud PBX to modernize customer service and inbound call handling across its Torrance, California training sites in the United States. The deployment of 2talk UCaaS targeted student inquiries and scheduling workflows for customer-facing teams and front-desk operations, aligning the application with campus-level telephone operations and support functions.
The implementation used 2talk softphones alongside Yealink handsets, with configuration of call queuing and auto-attendant features to centralize inbound call routing. The 2talk UCaaS Cloud PBX was provisioned as a cloud-hosted telephony architecture with softphone clients and SIP endpoints, enabling centralized queue management and automated attendant routing consistent with Cloud PBX operational models.
Rollout was completed in a single afternoon per the vendor case study, scoped to the Torrance training sites in the US region and operated by internal operations and front-desk teams. The configuration supports student inquiry handling and scheduling, and the vendor case study cites improved call routing and reduced costs as direct outcomes of the 2talk UCaaS deployment.
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South West Towing US | Transportation | 15 | $2M | United States | 2talk | 2talk UCaaS | Call Center | 2024 | n/a |
In 2024 South West Towing US adopted 2talk UCaaS to regain control over complex call flows and stabilize voice operations. The deployment used 2talk UCaaS in the UCaaS category to centralize time of day routing, toll free and emergency line management and to provide a consistent cloud PBX foundation for dispatch communications.
The implementation leveraged 2talk Cloud PBX features including a reception console, call recording and low touch device provisioning to support field operations and customer service dispatch. Configuration focused on programmable call flows for time of day routing and differentiated handling of toll free and emergency numbers, with device provisioning and endpoint enrollment designed to minimize on site setup for technicians and tow truck operators.
Operational coverage targeted dispatch and field operations across Southern California, with the reception console used by customer service teams to triage incoming requests and routed calls escalated to field crews. Governance centered on runbook driven call routing policies and recorded call retention for quality review, and the project explicitly supported outcomes of improving dispatch responsiveness and reducing monthly costs.
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