List of 3C Plus Platform Customers
Guarapuava, 85051-070, PR,
Brazil
Since 2010, our global team of researchers has been studying 3C Plus Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 3C Plus Platform for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 3C Plus Platform for Call Center include: BNS, a Brazil based Banking and Financial Services organisation with 775 employees and revenues of $194.0 million, G4 Educacao, a Brazil based Education organisation with 1275 employees and revenues of $191.0 million, Bettega Cob, a Brazil based Construction and Real Estate organisation with 180 employees and revenues of $45.0 million and many others.
Contact us if you need a completed and verified list of companies using 3C Plus Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The 3C Plus Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bettega Cob | Construction and Real Estate | 180 | $45M | Brazil | 3C Plus | 3C Plus Platform | Call Center | 2015 | n/a |
In 2015, Bettega Cob adopted the 3C Plus Platform, an automatic dialer and cloud contact-center platform. The implementation targeted Bettega Digital, the company’s Brazilian collections call center operation, to enable remote and hybrid agent work and to centralize outbound dialing capabilities under a Call Center solution.
Bettega Cob configured core automatic dialer functionality and cloud contact-center capabilities within the 3C Plus Platform, including campaign management, agent desktop interfaces, call sequencing and reporting workflows typical for a Call Center application. The platform configuration emphasized centralized administration and supervisor controls to manage campaigns, queues and agent performance monitoring. The 3C Plus Platform was instrumented to support faster provisioning and onboarding workflows for new agents.
The deployment used a cloud-hosted architecture provided by 3C Plus, enabling distributed agent access across Bettega’s Brazilian operations and removing reliance on on-site dialer hardware. The cloud contact-center design supported remote and hybrid agent connectivity, session-based agent routing and centralized call logging, consistent with standard cloud Call Center patterns.
Rollout was executed the same year, with the vendor case reporting immediate reductions in costs, higher productivity and faster onboarding of agents after the 3C Plus Platform went live. Governance focused on centralized campaign administration, supervisor monitoring and collections workflow alignment to operationalize the new cloud dialer and contact-center processes.
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BNS | Banking and Financial Services | 775 | $194M | Brazil | 3C Plus | 3C Plus Platform | Call Center | 2024 | n/a |
In 2024, BNS deployed the 3C Plus Platform, a cloud call-center solution in the Call Center category, to support Grupo BNS debt-collection operations in Brazil. The deployment focused on operationalizing automated outbound workflows and centralizing contact handling for the debt-collection business unit, with the 3C Plus Platform provisioned as a cloud service across the pilot scope.
The implementation configured core functional modules including an automatic dialer, URA and omnichannel routing, with configuration centered on automated dialing strategies, IVR driven call flows and unified agent interaction handling. Automation and queuing logic were applied to reduce agent idle time and to surface real-time dispositions for collection workflows, aligning agent desktop flows with call outcomes and agreement capture processes.
Operational coverage was limited to Grupo BNS debt-collection operations in Brazil and executed as a controlled 15-day pilot in 2024, enabling measured validation of contact accuracy and agent productivity before broader roll out. The deployment did not disclose named system integrations, the program concentrated on contact strategy, dialing cadence, IVR self-service paths and omnichannel contact resolution to improve live contact rates and agreement capture.
During the 15-day pilot the vendor case reports a 219.33% increase in agreements and a 90.13% increase in Contact with the Person Correct (CPC), along with reduced idle time as observed in the pilot period. These outcomes are reported by the vendor for the 3C Plus Platform in the Call Center category and reflect pilot-stage performance for BNS debt-collection operations.
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G4 Educacao | Education | 1275 | $191M | Brazil | 3C Plus | 3C Plus Platform | Call Center | 2023 | n/a |
In 2023, G4 Educacao deployed the 3C Plus Platform, a Call Center application, in Brazil to support a high-volume sales and launch campaign. The implementation centered on the 3C Plus Platform automatic dialer capability to scale outbound contact rates and manage call pacing, increasing average calls per agent from approximately 50 to approximately 350 during the campaign. The deployment targeted sales teams running the launch, with campaign orchestration, agent dialer workspaces, and lead list management configured to improve lead engagement and operational throughput.
The rollout executed in 2023 emphasized rapid provisioning of outbound dialing, configuration of dialing cadence, and real time monitoring of agent activity to support sales operations and marketing outreach. The G4 Educacao use of the 3C Plus Platform Call Center operated across campaign-level operations in Brazil, and the vendor case reports the launch generated incremental R$350,000 in revenue while improving lead engagement. Governance concentrated on campaign configuration and operational monitoring to control agent throughput and dialing behavior during the launch period.
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