List of 3Dolphins Anywhere Customers
Since 2010, our global team of researchers has been studying 3Dolphins Anywhere customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 3Dolphins Anywhere for CRM, Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 3Dolphins Anywhere for CRM, Customer Support include: Moxa Taiwan, a Taiwan based Manufacturing organisation with 1400 employees and revenues of $350.0 million, Indonesian Bible Society, a Indonesia based Non Profit organisation with 110 employees and revenues of $15.0 million, PT Bank Jasa Jakarta, a Indonesia based Banking and Financial Services organisation with 400 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using 3Dolphins Anywhere, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The 3Dolphins Anywhere customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Indonesian Bible Society | Non Profit | 110 | $15M | Indonesia | InMotion Inovasi | 3Dolphins Anywhere | CRM,Customer Support | 2017 | n/a |
In 2017, Lembaga Alkitab Indonesia implemented 3Dolphins Anywhere, Apps Category . The deployment targeted omnichannel customer service and public engagement across Indonesia, using 3Dolphins Anywhere to centralize inbound inquiries from messaging, voice, and web channels into a unified service layer. The implementation emphasized CRM and customer support functions rather than content translation workflows.
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Moxa Taiwan | Manufacturing | 1400 | $350M | Taiwan | InMotion Inovasi | 3Dolphins Anywhere | CRM,Customer Support | 2025 | n/a |
In 2025, Moxa Taiwan implemented 3Dolphins Anywhere from vendor InMotion Inovasi to add omnichannel customer support and chatbot-driven CRM capabilities, deploying the solution within the Omnichannel Service category. The engagement emphasizes conversational automation and unified service routing rather than back-office CRM transactional functions, aligning the implementation with customer service and support workflows.
The deployment focused on the Omnichannel Service SRM module alongside the Chatbot module in 3Dolphins Anywhere, configured to provide unified message intake, automated conversation handling, session escalation to agents, and case creation workflows. Configuration work centered on chatbot intent handling and service request management, consistent with Omnichannel Service functional terminology.
No specific third party integrations were listed in the provided context, and integration endpoints or backend systems were not specified. Operational scope as described centers on customer support and service operations, with inferred coverage of agent routing, knowledge base access, and automated customer engagement workflows rather than finance or HR functions.
Governance and rollout specifics were not provided, the vendor InMotion Inovasi is named as the supplier of 3Dolphins Anywhere, and implementation governance would be expected to center on service operations and chatbot governance. Separately, a vendor testimonial cites Moxa Indonesia using 3Dolphins Anywhere to power omnichannel customer support and chatbot-driven CRM in Indonesia, reporting a 35% increase in customer satisfaction and faster response times, and that testimonial informed the module inference for this Moxa Taiwan implementation.
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PT Bank Jasa Jakarta | Banking and Financial Services | 400 | $3M | Indonesia | InMotion Inovasi | 3Dolphins Anywhere | CRM,Customer Support | 2025 | n/a |
In 2025, PT Bank Jasa Jakarta implemented 3Dolphins Anywhere to manage omnichannel customer service and WhatsApp based customer interactions in Indonesia. The implementation targeted the Apps Category and focused on CRM and contact center workflows supporting retail banking customer service.
Bank Saqu implemented the Chatbot and the Omnichannel Service SRM modules of 3Dolphins Anywhere, as inferred from vendor materials, to support automated conversational handling, session routing, and service request management. Configuration work concentrated on conversational flow tuning for WhatsApp channels and on case lifecycle management aligned with CRM and customer support capabilities.
3Dolphins Anywhere was integrated with WhatsApp messaging channels to enable message ingestion, omnichannel session routing, and agent assisted escalation across the contact center environment. The operational scope covered customer service and digital channels within the bank in Indonesia, primarily impacting contact center agents, digital support teams, and CRM operations.
Governance and rollout emphasized new CRM support workflows, agent training on Chatbot assisted routing, and operational controls for omnichannel case assignment. Reported outcomes included improved service handling and strengthened digital engagement through WhatsApp based interactions using 3Dolphins Anywhere.
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