List of 4me Service Request & Incident Management Customers
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Since 2010, our global team of researchers has been studying 4me Service Request & Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 4me Service Request & Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 4me Service Request & Incident Management for Incident Management include: SSP Group, a United Kingdom based Leisure and Hospitality organisation with 49000 employees and revenues of $4.39 billion, ATEGRIS GmbH, a Germany based Healthcare organisation with 2300 employees and revenues of $236.0 million, DAIKIN Airconditioning Germany GmbH, a Germany based Manufacturing organisation with 540 employees and revenues of $211.0 million, va-Q-tec, a Germany based Manufacturing organisation with 597 employees and revenues of $135.6 million, Eyes + more, a Hans Anders Retail Group Company, a Germany based Retail organisation with 1000 employees and revenues of $120.0 million and many others.
Contact us if you need a completed and verified list of companies using 4me Service Request & Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The 4me Service Request & Incident Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ATEGRIS GmbH | Healthcare | 2300 | $236M | Germany | 4me, Inc | 4me Service Request & Incident Management | Incident Management | 2020 | n/a |
In 2020, ATEGRIS GmbH implemented 4me Service Request & Incident Management. The deployment established 4me Service Request & Incident Management as the Service Request & Incident Management solution for the company, focusing on incident handling and service request lifecycles within the IT service desk.
The implementation configured core modules commonly associated with Service Request & Incident Management, including incident management and service request workflows, a service catalog model built around services, role based access for support agents, and a single web interface for ticket handling and self service. Configuration emphasized service oriented data models so that services, SLAs, and routing rules were maintained around discrete service definitions rather than user level customizations.
Operational ownership was placed with the internal IT service desk team, enabling administrator level configuration by ATEGRIS staff with minimal external consulting. Pierre Olthoff, Teamlead Service Desk at ATEGRIS, cited the platform's simplicity and the possibility to do configuration themselves with little external business consulting as primary selection factors for 4me Service Request & Incident Management.
Governance and workflow standardization centered on centralized service definitions and an internal configuration process managed by the service desk, reducing reliance on external implementation partners. The single web interface and service centered configuration pattern were highlighted by ATEGRIS as the key benefits driving adoption of 4me Service Request & Incident Management.
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Credendo | Insurance | 30 | $10M | Germany | 4me, Inc | 4me Service Request & Incident Management | Incident Management | 2020 | n/a |
In 2020, Credendo implemented 4me Service Request & Incident Management. The deployment addressed the category and focused on centralizing service request intake and incident lifecycle management within the insurer's operational footprint. Configuration emphasized service request forms, incident classification, SLA tracking, automated ticket routing and a self-service portal, aligning with standard Service Request & Incident Management functional capabilities. The full application name 4me Service Request & Incident Management is used as the primary system of record for request and incident transactions.
Governance was established around defined incident escalation paths and standardized request fulfillment workflows, introducing role based access and approval gates to align with internal support processes. Rollout targeted day to day operations, and since 4me has been implemented, Credendo has seen a difference in its daily operations. Operational coverage centered on IT and support functions, with ongoing administration of workflow configurations, SLA rules and knowledge management workflows within 4me Service Request & Incident Management.
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DAIKIN Airconditioning Germany GmbH | Manufacturing | 540 | $211M | Germany | 4me, Inc | 4me Service Request & Incident Management | Incident Management | 2020 | n/a |
In 2020 Daikin Airconditioning Germany GmbH implemented 4me Service Request & Incident Management, Apps Category "". The decision followed Daikin Europe having already implemented most core ITIL processes, and the initial 4me scope was defined to encompass Request Fulfilment, Incident Management, Change Management, Service Level Management, and Configuration Management.
The 4me Service Request & Incident Management implementation centered on standard IT service management modules, including a service catalog and request fulfilment workflows, incident lifecycle handling with escalation rules, change management workflows with approval gates, SLA configuration for service level monitoring, and a configuration management database aligned to Configuration Management processes. The deployment involved configuring role-based workflows, service request templates, SLA timers, incident routing rules, and CMDB classes to reflect existing ITIL process definitions.
Operational coverage emphasized IT service management and service desk functions with governance aligned to Daikin Europe process ownership. The rollout established process owner and CAB responsibilities, formalized service level and configuration governance, and integrated the 4me Service Request & Incident Management platform into existing ITIL process practices rather than altering upstream process definitions. No implementation partners are listed.
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Retail | 1000 | $120M | Germany | 4me, Inc | 4me Service Request & Incident Management | Incident Management | 2020 | n/a |
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Manufacturing | 120 | $20M | Germany | 4me, Inc | 4me Service Request & Incident Management | Incident Management | 2020 | n/a |
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Leisure and Hospitality | 49000 | $4.4B | United Kingdom | 4me, Inc | 4me Service Request & Incident Management | Incident Management | 2019 | n/a |
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Manufacturing | 597 | $136M | Germany | 4me, Inc | 4me Service Request & Incident Management | Incident Management | 2020 | n/a |
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Buyer Intent: Companies Evaluating 4me Service Request & Incident Management
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